Barracuda Outage History
Barracuda degraded · 1 active incident View live status →Pingoru has recorded 85 incidents for Barracuda: 78 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 248 of 720 (34%) |
| May 2026 | 2 | 489 of 744 (66%) |
| June 2026 | 3 | 10 of 720 (1%) |
| July 2026 | 7 | 46 of 744 (6%) |
| August 2026 | 5 | 43 of 744 (6%) |
| September 2026 | 9 | 131 of 720 (18%) |
| October 2026 | 4 | 59 of 547 (11%) |
Incidents, newest first
Notice October 21, 2026 Barracuda Backup Service Degradation 1d 4h Web Interface, Email Alerts / Reports, Offsite Transfers
Started Oct 21, 2026, 02:02 PM UTC· resolved Oct 22, 2026, 06:04 PM UTC
- identified Oct 21, 2026, 02:02 PM UTC
We are currently performing maintenance on our infrastructure. During this maintenance window, access to the Web Interface will be unavailable across all regions. Impact During this time: - Configuration changes cannot be made. - Product dashboard and Web Interface access will be unavailable. - New appliance activations will not be possible. - Appliances may appear offline within the management portal. Services That Remain Available The following services will continue to operate normally: + Scheduled backups will continue to run as planned. + Replication to the Barracuda Cloud will continue to function normally. + The Local Interface will remain available for restore and recovery operations. Our team is actively working to complete the maintenance and restore full functionality as quickly as possible. We appreciate your patience and understanding while we perform these improvements. Additional updates will be provided as they become available. Thank you for choosing Barracuda.
- monitoring Oct 21, 2026, 10:36 PM UTC
We have completed our maintenance and will monitor the results.
- resolved Oct 22, 2026, 06:04 PM UTC
This incident has been resolved.
Minor October 2, 2026 Barracuda XDR - Service Disruption on o365 event ingestion 7h 9m XDR Service
Started Oct 02, 2026, 01:35 PM UTC· resolved Oct 02, 2026, 08:44 PM UTC
- monitoring Oct 02, 2026, 01:35 PM UTC
Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications. Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest. We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.
- resolved Oct 02, 2026, 08:44 PM UTC
This incident has been resolved, and the o365 events ingestion and alerts notification are now fully operational
Major October 1, 2026 Barracuda XDR - Alarm Service Disruption 3h 32m XDR Service
Started Oct 01, 2026, 02:14 PM UTC· resolved Oct 01, 2026, 05:47 PM UTC
- monitoring Oct 01, 2026, 02:14 PM UTC
Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.
- resolved Oct 01, 2026, 05:47 PM UTC
The issue was successfully resolved at 9:08 AM EST. The final alarm was subsequently reissued at 11:13 AM EST on October 1.
Minor September 24, 2026 Delay for NetSec Firewall Alerts for US-East and EU-West customers 1d 3h XDR Service
Started Sep 24, 2026, 04:15 PM UTC· resolved Sep 25, 2026, 07:53 PM UTC
- monitoring Sep 24, 2026, 04:15 PM UTC
NetSec firewall alerts for us-east and eu-west customers developed a backlog. Processing resources have been added and the backlog is coming down.
- resolved Sep 25, 2026, 07:53 PM UTC
Processing is operating normally
Minor September 22, 2026 Firewall datasources alerts will be delayed for US, EU-West customers. 11h 40m XDR Service
Started Sep 22, 2026, 02:22 PM UTC· resolved Sep 23, 2026, 02:03 AM UTC
- monitoring Sep 22, 2026, 02:22 PM UTC
Firewall datasource alerts will be delayed for US, EU-West customers. We have mitigated the root-cause. The log backlog is being processed currently.
- resolved Sep 23, 2026, 02:03 AM UTC
Backlog has been processed fully
Major September 21, 2026 Inky log ingestion delay 1d XDR Service
Started Sep 21, 2026, 01:41 PM UTC· resolved Sep 22, 2026, 02:22 PM UTC
- identified Sep 21, 2026, 01:41 PM UTC
Log ingestion for Inky has been delayed starting September 16. Our engineering team is working on recovery. Customers may be receiving log delay alerts caused by the issue.
- monitoring Sep 21, 2026, 02:15 PM UTC
Log processing is recovered and the engineering team is researching log restoration.
- resolved Sep 22, 2026, 02:22 PM UTC
Service has been restored but engineering is still evaluating impact to log data during the outage time period.
Major September 18, 2026 O365 log ingestion issue impacting some accounts with delay and log degradation alerts. 1d 11h XDR Service
Started Sep 18, 2026, 03:49 PM UTC· resolved Sep 20, 2026, 02:51 AM UTC
- investigating Sep 18, 2026, 03:49 PM UTC
We are experiencing an O365 log ingestion issue impacting some proportion of accounts. The affected customers have not receiving logs for the past 3 days and are seeing log degradation tickets. SRE and Data Engineering teams are actively troubleshooting the issue.
- identified Sep 18, 2026, 06:26 PM UTC
Microsoft had a service issue on Sept-13 under advisory [MO1471241] which caused a backlog of logs. After restoration of MS service, the age and volumes of logs caused complications for XDR backend processing. Processing is now recovering. Affected customers may receive alerts based on older data.
- monitoring Sep 19, 2026, 12:35 PM UTC
Backlogs have been processed and we are verifying recovery is complete
- resolved Sep 20, 2026, 02:51 AM UTC
This incident has been resolved.
Major September 16, 2026 XDR log processing for o365 and email protection is affected by an outage. 3h 15m XDR Service
Started Sep 16, 2026, 05:42 PM UTC· resolved Sep 16, 2026, 08:58 PM UTC
- investigating Sep 16, 2026, 05:42 PM UTC
Engineering teams are working on resolution.
- monitoring Sep 16, 2026, 06:20 PM UTC
Data flow and real time alerting has been restored. Event detection on the data from approximately 16:00 to 18:00 GMT may be delayed.
- resolved Sep 16, 2026, 08:58 PM UTC
Operation is back to normal. Some events are delayed as previously noted.
Major September 15, 2026 Customers in the US, India, and Australia are experiencing issues when redelivering quarantined inbound and outbound emails in the Email Gateway Defense UI. 9h 54m User Interface
Started Sep 15, 2026, 06:44 AM UTC· resolved Sep 15, 2026, 04:39 PM UTC
- investigating Sep 15, 2026, 06:44 AM UTC
We are currently investigating this issue.
- monitoring Sep 15, 2026, 01:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 15, 2026, 01:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 15, 2026, 04:39 PM UTC
This incident has been resolved.
Minor September 4, 2026 Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages 3h 56m Email Processing
Started Sep 04, 2026, 03:43 PM UTC· resolved Sep 04, 2026, 07:39 PM UTC
- investigating Sep 04, 2026, 03:43 PM UTC
We are currently investigating this issue.
- monitoring Sep 04, 2026, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 07:39 PM UTC
This incident has been resolved.
Critical September 2, 2026 XDR Dashboard unavailable 3h 23m XDR Dashboard
Started Sep 02, 2026, 05:31 PM UTC· resolved Sep 02, 2026, 08:54 PM UTC
- investigating Sep 02, 2026, 05:31 PM UTC
The team is investigating
- investigating Sep 02, 2026, 05:44 PM UTC
We are investigating a login issue. The problem appears to be intermittent.
- monitoring Sep 02, 2026, 06:10 PM UTC
Logins and operation are currently restored and we will be monitoring to ensure root cause has been addressed.
- resolved Sep 02, 2026, 08:54 PM UTC
This incident is resolved
Critical September 1, 2026 XDR Dashboard logins failing (reopening incident) 10h 14m XDR Dashboard
Started Sep 01, 2026, 01:08 AM UTC· resolved Sep 01, 2026, 11:23 AM UTC
- investigating Sep 01, 2026, 01:08 AM UTC
We are currently investigating this issue.
- monitoring Sep 01, 2026, 01:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2026, 11:23 AM UTC
Incident resolved
Critical August 31, 2026 XDR Dashboard blocks with error checking SSO account 1h 22m XDR Dashboard
Started Aug 31, 2026, 11:25 PM UTC· resolved Sep 01, 2026, 12:48 AM UTC
- investigating Aug 31, 2026, 11:25 PM UTC
We are investigating the cause of this issue.
- resolved Sep 01, 2026, 12:48 AM UTC
The incident has been resolved and root cause investigation is proceeding.
Major August 24, 2026 BCAS Search Down in US 23h 21m Web Interface, Mail Processing
Started Aug 24, 2026, 02:17 PM UTC· resolved Aug 25, 2026, 01:39 PM UTC
- investigating Aug 24, 2026, 02:17 PM UTC
The issue is currently being investigated.
- monitoring Aug 24, 2026, 04:57 PM UTC
Search functionality and mailflow have been restored. Mailflow is experiencing a backup of a few hours.
- resolved Aug 25, 2026, 01:39 PM UTC
This incident has been resolved.
Notice August 10, 2026 XDR Dashboard 3m XDR Dashboard
Started Aug 10, 2026, 04:57 PM UTC· resolved Aug 10, 2026, 05:00 PM UTC
- investigating Aug 10, 2026, 04:57 PM UTC
The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.
- resolved Aug 10, 2026, 05:00 PM UTC
This incident has been resolved.
Major August 5, 2026 Barracuda XDR - Service Disruption on Cloudgen firewall signal detection 1h 49m XDR Service
Started Aug 05, 2026, 03:47 PM UTC· resolved Aug 05, 2026, 05:37 PM UTC
- monitoring Aug 05, 2026, 03:47 PM UTC
Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated. Our engineering team has identified the root cause of the issue and has implemented the necessary corrective measures to restore normal operations. We will continue to closely monitor the environment to ensure service stability and confirm the full recovery of all impacted functionality. We sincerely regret this disruption and any inconvenience it may have caused. Maintaining the reliability and integrity of our services remains a top priority, and we appreciate your patience, understanding, and continued trust.
- resolved Aug 05, 2026, 05:37 PM UTC
This incident has been resolved, and the impacted threat detection is now fully operational
Notice August 3, 2026 Incident Response: Degraded Perfomance 16h 59m Dashboard UI, Email Processing
Started Aug 03, 2026, 08:56 PM UTC· resolved Aug 04, 2026, 01:56 PM UTC
- monitoring Aug 03, 2026, 08:56 PM UTC
Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.
- monitoring Aug 04, 2026, 12:15 AM UTC
The system is stable and recovered. We will continue to monitor for the next several hours.
- resolved Aug 04, 2026, 01:56 PM UTC
This incident has been resolved.
Minor July 31, 2026 Authentication Services Issue Affecting Some Customers 25m Authentication Services
Started Jul 31, 2026, 05:36 PM UTC· resolved Jul 31, 2026, 06:02 PM UTC
- investigating Jul 31, 2026, 05:36 PM UTC
We have identified an issue that may be affecting some Authentication Services customers specifically around the "Login with Microsoft Button". Authentication services functionality may be affected by this issue.
- investigating Jul 31, 2026, 06:02 PM UTC
We are continuing to investigate this issue.
- resolved Jul 31, 2026, 06:02 PM UTC
We have resolved an issue that was affecting some Authentication Services customers.
Minor July 29, 2026 Barracuda XDR - Service Disruption on signals detection 1h 38m XDR Service
Started Jul 29, 2026, 04:16 PM UTC· resolved Jul 29, 2026, 05:55 PM UTC
- monitoring Jul 29, 2026, 04:16 PM UTC
Barracuda XDR experienced an intermittent disruption in signal detection following the rollout of changes to SIEM rule enrichment earlier this morning (UTC). As a result, alert generation may have been delayed across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected operational performance.
- resolved Jul 29, 2026, 05:55 PM UTC
This incident has been resolved, and the threat detection is now fully operational
Major July 23, 2026 Login Issue 1h 35m Authentication Services
Started Jul 23, 2026, 07:02 PM UTC· resolved Jul 23, 2026, 08:37 PM UTC
- investigating Jul 23, 2026, 07:02 PM UTC
We are currently investigation an outage to all login services due to a maintenance upgrade. Will update when reverted back.
- investigating Jul 23, 2026, 07:03 PM UTC
Issue started at 14:33 Central Time
- investigating Jul 23, 2026, 07:03 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 08:36 PM UTC
We are continuing to investigate this issue.
- resolved Jul 23, 2026, 08:37 PM UTC
We have resolved an issue that was affecting some Authentication Services customers.
Major July 7, 2026 SAT Main Website Unavailable 59m Security Awareness Training
Started Jul 07, 2026, 12:22 PM UTC· resolved Jul 07, 2026, 01:21 PM UTC
- investigating Jul 07, 2026, 12:22 PM UTC
We are currently investigating the issue.
- resolved Jul 07, 2026, 01:21 PM UTC
This incident has been resolved.
Minor July 6, 2026 Barracuda XDR - Service Disruption on datasources visibility in dashboard 1d 2h XDR Service
Started Jul 06, 2026, 03:15 PM UTC· resolved Jul 07, 2026, 05:40 PM UTC
- identified Jul 06, 2026, 03:15 PM UTC
Barracuda XDR is currently experiencing an issue that is impacting the visibility of data sources within the XDR Dashboard (CSD). Consequently, log degradation alerts generated since July 4th may be incorrectly reported as false positives. The affected data sources include Cloud, Endpoint, and Email integrations. Our Engineering team has identified the root cause as a failure in the API communication with the data lake and is actively working to implement a resolution. We recognize the potential impact this issue may have on your operations and are committed to restoring full functionality as quickly as possible. We would also like to confirm that this issue does not affect event ingestion or signal detection capabilities within the XDR platform.
- monitoring Jul 07, 2026, 05:24 PM UTC
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
- resolved Jul 07, 2026, 05:40 PM UTC
This incident has been resolved, and the visibility of impacted data sources within the XDR dashboard (CSD) is now fully operational
Major July 2, 2026 Email Gateway Defense attachment file scanning partially impacted in the Australia region 5h 40m Mail Delivery
Started Jul 02, 2026, 03:25 AM UTC· resolved Jul 02, 2026, 09:06 AM UTC
- investigating Jul 02, 2026, 03:25 AM UTC
We are currently investigating this issue.
- monitoring Jul 02, 2026, 03:27 AM UTC
We are monitoring the results.
- resolved Jul 02, 2026, 09:06 AM UTC
This incident has been resolved.
Notice July 1, 2026 Mail processing delayed in US region 15h 30m Mail Processing
Started Jul 01, 2026, 11:40 PM UTC· resolved Jul 02, 2026, 03:11 PM UTC
- investigating Jul 01, 2026, 11:40 PM UTC
The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.
- investigating Jul 02, 2026, 01:40 AM UTC
Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available.
- resolved Jul 02, 2026, 03:11 PM UTC
The engineering investigation is complete. The incident was caused by a datacenter device failure which has been addressed. Mail items which were deferred during the incident are now processed and available for search.
Minor June 22, 2026 Barracuda XDR - Service Disruption on Email events ingestion 3h 16m XDR Service
Started Jun 22, 2026, 09:07 PM UTC· resolved Jun 23, 2026, 12:24 AM UTC
- monitoring Jun 22, 2026, 09:07 PM UTC
Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.
- monitoring Jun 23, 2026, 12:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 23, 2026, 12:24 AM UTC
We have successfully completed the scheduled system upgrade for the Email Security Events ingestion service in the US region. During the upgrade window, there was a temporary disruption in event ingestion from 06/22/2026 22:48:50 UTC to 06/23/2026 00:06:00 UTC. We acknowledge the potential impact this interruption may have had on your business operations and would like to assure you that the service has now been fully restored and is operating normally.