Barracuda incident

Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages

Resolved after 3 hours 56 minutes, affecting Email Processing, on September 4, 2026.

monitoring Sep 04, 2026, 04:55 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 04, 2026, 03:43 PM UTC
Resolved
Sep 04, 2026, 07:39 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 04, 2026, 03:43 PM UTC

Affected components

Email Processing

Update timeline

  1. investigating Sep 04, 2026, 03:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 04, 2026, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 07:39 PM UTC

    This incident has been resolved.

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