Resolved after 15 hours 30 minutes, affecting Mail Processing, on July 1, 2026.
The engineering investigation is complete. The incident was caused by a datacenter device failure which has been addressed. Mail items which were deferred during the incident are now processed and available for search.
Affected components
Update timeline
- investigating Jul 01, 2026, 11:40 PM UTC
The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.
- investigating Jul 02, 2026, 01:40 AM UTC
Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available.
- resolved Jul 02, 2026, 03:11 PM UTC
The engineering investigation is complete. The incident was caused by a datacenter device failure which has been addressed. Mail items which were deferred during the incident are now processed and available for search.
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