Barracuda incident
Barracuda Cloud Archiving (BCAS) - Hardware Outage - US Region
Resolved after 30 days 22 hours, affecting Web Interface and End-user Access, on May 12, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified May 12, 2026, 03:39 PM UTC
PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
- monitoring May 12, 2026, 06:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 02:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2026, 01:59 PM UTC
This incident has been resolved.
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