Resolved after 8 days 2 hours, affecting Web Interface and Offsite Transfers, on January 29, 2026.
A fix has been implemented and we are currently monitoring the results
Affected components
Update timeline
- identified Jan 29, 2026, 02:32 PM UTC
We have identified an issue that is affecting a set number of customers in the Japan region. We are actively working to resolve the issue, continue to check this page for more updates. This issue will affect the following components: - Customers with File Share backups configured cannot see their File Share data in the Restore browser - Replication for File Share data has not occurred since 3 AM UTC on January 27. This will cause the replication queue age to grow in the dashboard. - Customers may also receive an email notification regarding their replication queue age. - Customers will be unable to make configuration changes
- monitoring Feb 02, 2026, 01:54 PM UTC
A fix has been implemented and we are currently monitoring the results
- resolved Feb 06, 2026, 04:54 PM UTC
This incident has been resolved
Your product runs on more than Barracuda
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services