Resolved after 1 day 12 hours, affecting Mail Processing, on April 30, 2026.
This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.
Affected components
Update timeline
- identified Apr 30, 2026, 07:54 AM UTC
Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
- monitoring May 01, 2026, 03:25 PM UTC
Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.
- resolved May 01, 2026, 08:03 PM UTC
This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.
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