Xendit Outage History
Xendit major outage · 1 active incident · 2 long-running issues View live status →Pingoru has recorded 3,450 incidents for Xendit: 3,448 in the last 12 months and 1,817 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 190 | 130 of 720 (18%) |
| May 2026 | 410 | 499 of 744 (67%) |
| June 2026 | 444 | 389 of 720 (54%) |
| July 2026 | 634 | 381 of 744 (51%) |
| August 2026 | 424 | 329 of 744 (44%) |
| September 2026 | 656 | 389 of 720 (54%) |
| October 2026 | 689 | 466 of 591 (79%) |
Incidents, newest first
Minor July 4, 2026 EWALLET TOUCHNGO Malaysia Disruption 11m E-Wallets - Touch n Go
Started Jul 04, 2026, 04:06 PM UTC· resolved Jul 04, 2026, 04:17 PM UTC
- identified Jul 04, 2026, 04:06 PM UTC
Dear Valued Customers, We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - There is high error count on create charge for channel my_touchngo - First triggered at: 2026-07-05 00:04:25+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jul 04, 2026, 04:17 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor July 2, 2026 Payment Links Disruption –
Started Jul 02, 2026, 03:00 AM UTC· resolved Jul 02, 2026, 03:00 AM UTC
- resolved Jul 02, 2026, 04:51 AM UTC
Dear customer, We detected issues in our Payment Links from 10:00-11:16 GMT+7 which impact: - a small percentage of Payment Link could not be opened during the duration The issue has been resolved. Sincerely, Xendit Customer Success
Minor July 1, 2026 DIRECT_DEBIT METROBANK_ONLINE_BANKING Philippines Disruption 22h 24m Direct Debit - Metrobank Online Banking
Started Jul 01, 2026, 04:36 AM UTC· resolved Jul 02, 2026, 03:01 AM UTC
- identified Jul 01, 2026, 04:36 AM UTC
Dear Valued Customers, We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jul 02, 2026, 03:01 AM UTC
This incident has been resolved.
Minor June 30, 2026 Virtual Account BCA Disruption 1h 7m Virtual Account - BCA
Started Jun 30, 2026, 02:51 AM UTC· resolved Jun 30, 2026, 03:59 AM UTC
- identified Jun 30, 2026, 02:51 AM UTC
Dear Valued Customers, We have detected issues with intermittent VA BCA payments due to disruption on our partner's end. Impact: - Some VA BCA payments may have delay callbacks - Some VA BCA may not be able to be paid We are investigating and will keep this page updated as we hear news from our partner. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jun 30, 2026, 03:59 AM UTC
This incident has been resolved.
Minor June 29, 2026 Disruption in Dashboard –
Started Jun 29, 2026, 07:35 AM UTC· resolved Jun 29, 2026, 07:35 AM UTC
- resolved Jun 29, 2026, 08:47 AM UTC
Dear Customers, We detected an issue that may cause some users to experience intermittent failures when accessing https://dashboard.xendit.co from 3:22 PM to 3:35 PM GMT +7. We have resolved the issue and our dashboard is fully functional now. Warm regards, Xendit Customer Support
Critical June 22, 2026 Direct Debit BPI Recurring Disruption 5h 40m Direct Debit - BPI Recurring
Started Jun 22, 2026, 09:19 AM UTC· resolved Jun 22, 2026, 03:00 PM UTC
- identified Jun 22, 2026, 09:19 AM UTC
Dear Customers, We have identified an issue with the BPI Recurring channel with making payments. Customers will see a 500 response when trying to create payments using this channel. We have escalated to our partner and will keep you informed of any updates. Best Regards, Xendit Team
- resolved Jun 23, 2026, 02:34 AM UTC
This incident has been resolved.
Notice June 17, 2026 Incorrect Maintenance Status Displayed for API Products – Direct Debit - Unionbank
Started Jun 17, 2026, 05:13 AM UTC· resolved Jun 17, 2026, 05:13 AM UTC
- resolved Jun 17, 2026, 05:13 AM UTC
Dear Valued Customers, We would like to sincerely apologize for the incorrect status that was displayed on our status page. Since midnight WIB (Western Indonesia Time / Jakarta time) on June 17, 2026, several API products were incorrectly shown as "Under Maintenance" when they were, in fact, fully operational throughout this period. Clarification: - The "Under Maintenance" status displayed for the affected API products was an error on our end and did not reflect the actual state of our services. - All affected API products have been operational without any disruption during this period. - No transactions were impacted as a result of this incorrect announcement. We have since corrected the status page to accurately reflect the operational state of all API products. We sincerely apologize for any confusion or unnecessary concern this may have caused. We are reviewing our internal processes to prevent similar miscommunications from occurring in the future. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Minor June 16, 2026 Over-The-Counter INDOMARET Indonesia Disruption 2h 42m Over-The-Counter Payments - Indomaret
Started Jun 16, 2026, 07:14 AM UTC· resolved Jun 16, 2026, 09:57 AM UTC
- identified Jun 16, 2026, 07:14 AM UTC
Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) INDOMARET cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jun 16, 2026, 09:57 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Notice June 14, 2026 [BPI - Unscheduled Downtime] 6h 34m Disbursement - BPI, Direct Debit - BPI, Direct Debit - BPI Online Banking, Direct Debit - BPI Recurring
Started Jun 14, 2026, 09:47 PM UTC· resolved Jun 15, 2026, 04:22 AM UTC
- investigating Jun 14, 2026, 09:47 PM UTC
Dear Valued Merchant, BPI just reported an ongoing unplanned service interruption affecting partner transactions. Restoration efforts are underway, with a tentative recovery target of 4pm PH time 14 June 2026. We'll keep this thread updated as soon as new information is available. Thank you
- resolved Jun 15, 2026, 04:22 AM UTC
This incident has been resolved.
Minor June 9, 2026 Ewallet Refund Disruption – E-Wallets - Appota, E-Wallets - ShopeePay, E-Wallets - Astrapay, E-Wallets - Dana and 23 more
Started Jun 09, 2026, 09:54 AM UTC· resolved Jun 09, 2026, 09:54 AM UTC
- resolved Jun 09, 2026, 09:54 AM UTC
Dear Valued Customers, We have detected issues with our E-Wallet refund through POST https://api.xendit.co/refunds from 8 June 11:38 AM GMT+7. The issue has been resolved on 9 June 04:07 PM GMT+7 Impact: - You may get 400 error code from this endpoint for E-Wallet refund In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry all the impacted transactions again Sorry for the inconvenience caused. Sincerely, Xendit customer service
Minor June 5, 2026 EWALLET SHOPEEPAY Thailand Disruption 12m E-Wallets - ShopeePay
Started Jun 05, 2026, 05:07 PM UTC· resolved Jun 05, 2026, 05:19 PM UTC
- identified Jun 05, 2026, 05:07 PM UTC
Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - There is high error count on create charge for channel th_shopeepay - First triggered at: 2026-06-06 00:04:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jun 05, 2026, 05:19 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Notice June 3, 2026 Shopify Checkout Disruption 44m Third Party Integrations (e.g. Shopify, WooCommerce etc.)
Started Jun 03, 2026, 02:21 PM UTC· resolved Jun 03, 2026, 03:05 PM UTC
- identified Jun 03, 2026, 02:21 PM UTC
Dear customers, We have identified an issue on the Shopify API that is having the following impact: * Inability to complete checkout from Shopify * Delayed payment webhooks to Shopify stores We understand the importance of uninterrupted payment services and apologize for any inconvenience this may cause. We are working with our partner to resolve this issue as soon as possible. Warm regards, Xendit Customer Support
- resolved Jun 03, 2026, 03:05 PM UTC
Shopify have identified the root cause and implemented a fix. We have observed that the service has returned to normal.
Major May 21, 2026 Delay in Regional Remittance due to name screen partner outage 52m Remittance Payouts
Started May 21, 2026, 03:06 PM UTC· resolved May 21, 2026, 03:58 PM UTC
- investigating May 21, 2026, 03:06 PM UTC
Dear Customers, Our name screening partner is currently experiencing an unplanned outage. Merchants will currently see a remittance stuck in pending state. The remittance will be processed after our name screening partners outage is resolved. No retries/reconciliation is needed. Best Regards, Xendit Team
- resolved May 21, 2026, 03:58 PM UTC
This incident has been resolved.
Major May 7, 2026 Webhooks Disruption –
Started May 07, 2026, 10:43 PM UTC· resolved May 07, 2026, 10:43 PM UTC
- resolved May 07, 2026, 10:43 PM UTC
Dear Merchants, We detected a disruption to our webhooks during a routine database upgrade between the hours of 2:46am WIB - 3:17am WIB (31 minutes). We are currently in the process of reconciliation to find unsent webhooks. For potential duplicate webhooks, merchants are advised to rely on the idempotency key to guard against such occurences. We're sorry for the inconvenience.
Major May 6, 2026 Intermittent Dashboard Outage 53m Dashboard, Dashboard Withdrawals, Onboarding, Autowithdrawal and 4 more
Started May 06, 2026, 10:55 AM UTC· resolved May 06, 2026, 11:49 AM UTC
- identified May 06, 2026, 10:55 AM UTC
Dear Customers, We are investigating an issue that may cause some users to experience intermittent failures when accessing https://dashboard.xendit.co. We are working to find a resolution as soon as possible. Warm regards, Xendit Customer Support
- resolved May 06, 2026, 11:49 AM UTC
Dear Customers, We have rectified the earlier issue. The dashboard should be fully operational. Warm regards, Xendit Customer Support
Major May 6, 2026 BNI VA Disruption 4d 21h Virtual Account, Virtual Account
Started May 06, 2026, 03:57 AM UTC· resolved May 11, 2026, 01:50 AM UTC
- monitoring May 06, 2026, 03:57 AM UTC
Dear Customers We have experienced intermittent disruptions with our BNI VA integration from 4/5/26 to 6/5/26. At this time, there is no ongoing disruption. However, merchants are advised to avoid BNI VAs until this issue is fully resolved. We are monitoring the situation closely and working closely with our partner to resolve the situation as soon as possible. However, no root cause is available as yet. Warm regards, Xendit Customer Support
- resolved May 11, 2026, 01:50 AM UTC
This incident has been resolved.
Minor May 1, 2026 Intermittent API Error –
Started May 01, 2026, 01:55 AM UTC· resolved May 01, 2026, 01:55 AM UTC
- resolved May 01, 2026, 02:31 AM UTC
Dear Valued Customers, We have detected intermittent disruption from our API gateway that impact a small percentage of requests. Time range: - 8:55-8:58 GMT+7 Impact: - Your requests may get 500 error code during the impacted time range. The service has recovered and you may retry your requests again. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Minor April 30, 2026 VIRTUAL_ACCOUNT BANK_TRANSFER Philippines Disruption 84d 14h Virtual Account - BANK_TRANSFER, Electricity Bill
Started Apr 30, 2026, 12:04 PM UTC· resolved Jul 24, 2026, 02:09 AM UTC
- identified Apr 30, 2026, 12:04 PM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BANK_TRANSFER due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- identified Jun 19, 2026, 04:14 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 24, 2026, 02:09 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor February 22, 2026 Indonesia Virtual Account BSS Disruption 122d 22h Virtual Account - BSS
Started Feb 22, 2026, 05:13 AM UTC· resolved Jun 25, 2026, 03:19 AM UTC
- identified Feb 22, 2026, 05:13 AM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BSS payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jun 25, 2026, 03:19 AM UTC
This incident has been resolved.
Minor August 16, 2025 DIRECT_DEBIT LANDBANK_ONLINE_BANKING Philippines Disruption 312d 1h Direct Debit - Landbank Online Banking
Started Aug 16, 2025, 09:57 AM UTC· resolved Jun 24, 2026, 11:20 AM UTC
- identified Aug 16, 2025, 09:57 AM UTC
Dear Valued Customers, We have detected issues with DIRECT_DEBIT LANDBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Jun 24, 2026, 11:20 AM UTC
This incident has been resolved.
Minor May 15, 2025 Disbursement to Alipay Philippines (PH_APY) unavailable 405d 2h Disbursement - Other Philippines banks and E-Wallets
Started May 15, 2025, 09:14 AM UTC· resolved Jun 24, 2026, 11:21 AM UTC
- monitoring May 15, 2025, 09:14 AM UTC
We received notification that Alipay Philippines (PH_APY) has disabled receiving transfers on Instapay. This means disbursement to PH_APY will fail. We will update once they have re-enabled instapay
- resolved Jun 24, 2026, 11:21 AM UTC
This incident has been resolved.