Xendit incident

Direct Debit BPI Recurring Disruption

Resolved after 5 hours 40 minutes, affecting Direct Debit - BPI Recurring, on June 22, 2026.

identified Jun 22, 2026, 09:19 AM UTC

Dear Customers, We have identified an issue with the BPI Recurring channel with making payments. Customers will see a 500 response when trying to create payments using this channel. We have escalated to our partner and will keep you informed of any updates. Best Regards, Xendit Team

Started
Jun 22, 2026, 09:19 AM UTC
Resolved
Jun 22, 2026, 03:00 PM UTC
Duration
5h 40m
Detected by Pingoru
Jun 22, 2026, 09:19 AM UTC

Affected components

Direct Debit - BPI Recurring

Update timeline

  1. identified Jun 22, 2026, 09:19 AM UTC

    Dear Customers, We have identified an issue with the BPI Recurring channel with making payments. Customers will see a 500 response when trying to create payments using this channel. We have escalated to our partner and will keep you informed of any updates. Best Regards, Xendit Team

  2. resolved Jun 23, 2026, 02:34 AM UTC

    This incident has been resolved.

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