Xendit Outage History
Xendit major outage · 2 active incidents · 2 long-running issues View live status →Pingoru has recorded 3,388 incidents for Xendit: 3,386 in the last 12 months and 1,821 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 190 | 130 of 720 (18%) |
| May 2026 | 410 | 499 of 744 (67%) |
| June 2026 | 444 | 389 of 720 (54%) |
| July 2026 | 634 | 381 of 744 (51%) |
| August 2026 | 424 | 329 of 744 (44%) |
| September 2026 | 656 | 389 of 720 (54%) |
| October 2026 | 627 | 396 of 520 (76%) |
Incidents, newest first
Minor October 22, 2026 QR_CODE LINKAJA Indonesia Disruption 6m QR Payments - LinkAja
Started Oct 22, 2026, 03:03 PM UTC· resolved Oct 22, 2026, 03:09 PM UTC
- identified Oct 22, 2026, 03:03 PM UTC
Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 22, 2026, 03:09 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 22, 2026 Over-The-Counter ECPAY_LOAN Philippines Disruption 33m Over-The-Counter Payments - ECPay Loans
Started Oct 22, 2026, 08:05 AM UTC· resolved Oct 22, 2026, 08:38 AM UTC
- identified Oct 22, 2026, 08:05 AM UTC
Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 22, 2026, 08:38 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 21, 2026 QR_CODE DANA Indonesia Disruption 1m QR Payments - DANA
Started Oct 21, 2026, 09:29 PM UTC· resolved Oct 21, 2026, 09:30 PM UTC
- identified Oct 21, 2026, 09:29 PM UTC
Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 21, 2026, 09:30 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 21, 2026 QR_CODE XENDIT Indonesia Disruption 6m QR Payments - Xendit
Started Oct 21, 2026, 12:55 PM UTC· resolved Oct 21, 2026, 01:02 PM UTC
- identified Oct 21, 2026, 12:55 PM UTC
Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 21, 2026, 01:02 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 20, 2026 Payouts Disruption in Philippines 10m Disbursement - Other Philippines banks and E-Wallets, Remittance Payouts
Started Oct 20, 2026, 09:00 PM UTC· resolved Oct 20, 2026, 09:10 PM UTC
- identified Oct 20, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001
- resolved Oct 20, 2026, 09:10 PM UTC
This incident has been resolved.
Minor October 20, 2026 Payouts Disruption in Indonesia 10m Disbursement - BCA, Disbursement - Other Indonesia banks and E-Wallets, Remittance Payouts
Started Oct 20, 2026, 08:50 PM UTC· resolved Oct 20, 2026, 09:00 PM UTC
- identified Oct 20, 2026, 08:50 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-1000000000
- resolved Oct 20, 2026, 09:00 PM UTC
This incident has been resolved.
Minor October 20, 2026 EWALLET TRUEMONEY Thailand Disruption 1m E-Wallets - TrueMoney
Started Oct 20, 2026, 08:06 PM UTC· resolved Oct 20, 2026, 08:07 PM UTC
- identified Oct 20, 2026, 08:06 PM UTC
Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 20, 2026, 08:07 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 20, 2026 EWALLET GRABPAY Philippines Disruption 18m E-Wallets - Grabpay
Started Oct 20, 2026, 07:41 PM UTC· resolved Oct 20, 2026, 07:59 PM UTC
- identified Oct 20, 2026, 07:41 PM UTC
Dear Valued Customers, We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 20.00% of requests in the last 15 minutes have been affected - First triggered at: 2026-10-21 03:38:18+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 20, 2026, 07:59 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 19, 2026 Over-The-Counter SEVEN_ELEVEN Philippines Disruption 14m Over-The-Counter Payments - 7-Eleven
Started Oct 19, 2026, 11:06 AM UTC· resolved Oct 19, 2026, 11:21 AM UTC
- identified Oct 19, 2026, 11:06 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 19, 2026, 11:21 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 18, 2026 VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption 2m Virtual Account - Mandiri
Started Oct 18, 2026, 03:06 PM UTC· resolved Oct 18, 2026, 03:08 PM UTC
- identified Oct 18, 2026, 03:06 PM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 18, 2026, 03:08 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 17, 2026 Payouts Disruption in Thailand 1h 10m TH All Destinations
Started Oct 17, 2026, 08:20 PM UTC· resolved Oct 17, 2026, 09:30 PM UTC
- identified Oct 17, 2026, 08:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner. TH_BBL: All amount
- resolved Oct 17, 2026, 09:30 PM UTC
This incident has been resolved.
Minor October 16, 2026 PAYLATER KREDIVO Indonesia Disruption 10m PayLater - Kredivo
Started Oct 16, 2026, 02:52 AM UTC· resolved Oct 16, 2026, 03:03 AM UTC
- identified Oct 16, 2026, 02:52 AM UTC
Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 16, 2026, 03:03 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 15, 2026 CREDIT_CARDS Disruption 12m Credit/Debit Cards
Started Oct 15, 2026, 05:05 PM UTC· resolved Oct 15, 2026, 05:17 PM UTC
- identified Oct 15, 2026, 05:05 PM UTC
Dear Valued Customers, We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner. Impact: Payment option (installment and point retrieval) can't be performed. We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 15, 2026, 05:17 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 15, 2026 QR_CODE QRPH Philippines Disruption 5m QR Payments - QRPH
Started Oct 15, 2026, 10:16 AM UTC· resolved Oct 15, 2026, 10:21 AM UTC
- identified Oct 15, 2026, 10:16 AM UTC
Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on QRPH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: ph - Over N/A% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 15, 2026, 10:21 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Notice October 15, 2026 Delays and failures on MYR withdrawals –
Started Oct 15, 2026, 07:30 AM UTC· resolved Oct 15, 2026, 07:30 AM UTC
- resolved Oct 15, 2026, 09:19 AM UTC
Dear Customers, Since 3:30 PM GMT+8 on 14 October, MYR withdrawals have been failing due to an issue with one of our banking partners. We have routed MYR withdrawals through our backup partner, and new withdrawals are now completing successfully. Withdrawals created between 3:30 PM GMT+8 on 14 October and 5:00 PM GMT+8 on 15 October that remain in PENDING status are currently being reconciled. We expect all affected withdrawals to be reconciled by 16 October. Withdrawals created after 5:00 PM GMT+8 on 15 October are not affected. We apologize for the inconvenience and appreciate your patience.
Minor October 14, 2026 EWALLET OVO Indonesia Disruption 1m E-Wallets - OVO
Started Oct 14, 2026, 09:13 AM UTC· resolved Oct 14, 2026, 09:15 AM UTC
- identified Oct 14, 2026, 09:13 AM UTC
Dear Valued Customers, We have detected issues with OVO EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.053% of requests in the last 10 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 14, 2026, 09:15 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Major October 12, 2026 Batch Payout & Payout Link Disruptions 23h 42m Batch Disbursements
Started Oct 12, 2026, 10:53 AM UTC· resolved Oct 13, 2026, 10:35 AM UTC
- investigating Oct 12, 2026, 10:53 AM UTC
Dear customers, We have detected a disruption starting at 11:46 hrs GMT+7 in our services below: - Batch Payout - Payout Link The bank account validation is currently experiencing failures, and merchants are unable to receive a response from the validation step. Our team is actively working to restore the service. We will provide a further update as soon as more information becomes available. We sincerely apologize for any inconvenience caused.
- investigating Oct 12, 2026, 11:15 AM UTC
Dear Customers, Based on the latest information from our partners, recovery is taking longer than we initially anticipated. At this stage, the timeline for recovery remains uncertain, and the disruption may be prolonged. Our team remains in close contact with our partners and is continuously monitoring the situation. Service will be restored as soon as our partners’ systems are stable. We will provide regular updates through this status page as we monitor more about the recovery of this incident. We sincerely apologize for the inconvenience this may cause to you and your customers.
- monitoring Oct 13, 2026, 09:14 AM UTC
Our partners' systems have now recovered, and the Name Validator is returning results normally. We are monitoring the reprocessing closely to ensure all affected requests are completed successfully. We sincerely apologize for the inconvenience caused by this prolonged disruption, and we thank you for your patience.
- resolved Oct 13, 2026, 10:35 AM UTC
This incident has been resolved.
Minor October 4, 2026 EWALLET GCASH Philippines Disruption 18h 49m E-Wallets - GCash
Started Oct 04, 2026, 03:39 AM UTC· resolved Oct 04, 2026, 10:28 PM UTC
- identified Oct 04, 2026, 03:39 AM UTC
Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 2659.803s - First triggered at: 2026-10-02 20:45:32+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 04, 2026, 10:28 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 4, 2026 EWALLET DANA Indonesia Disruption 25m E-Wallets - Dana
Started Oct 04, 2026, 02:52 AM UTC· resolved Oct 04, 2026, 03:17 AM UTC
- identified Oct 04, 2026, 02:52 AM UTC
Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.90% of requests in the last 10 minutes have been affected - First triggered at: 2026-10-04 09:49:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 04, 2026, 03:17 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor October 2, 2026 EWALLET LINKAJA Indonesia Disruption 59s E-Wallets - LinkAja
Started Oct 02, 2026, 03:28 AM UTC· resolved Oct 02, 2026, 03:29 AM UTC
- identified Oct 02, 2026, 03:28 AM UTC
Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Oct 02, 2026, 03:29 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor September 29, 2026 VIRTUAL_ACCOUNT BSI Indonesia Disruption 1h 17m Virtual Account - BSI
Started Sep 29, 2026, 03:04 AM UTC· resolved Sep 29, 2026, 04:22 AM UTC
- identified Sep 29, 2026, 03:04 AM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Sep 29, 2026, 04:22 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Minor September 23, 2026 Disruption for Thailand Payment Channels 33m Direct Debit - Kasikornbank, Direct Debit - Bank of Bangkok Limited, Direct Debit - Bank of Ayudhya, Direct Debit - Krungthai Bank and 10 more
Started Sep 23, 2026, 05:22 AM UTC· resolved Sep 23, 2026, 05:55 AM UTC
- identified Sep 23, 2026, 05:22 AM UTC
Dear customers, We have observed disruptions for our TH payment channels. You may receive delayed callbacks for selected payment channels. Our team is investigating. We are sorry for the inconvenience.
- resolved Sep 23, 2026, 05:55 AM UTC
A fix has been implemented. All new transactions will be processed normally.
Minor September 19, 2026 VIRTUAL_ACCOUNT BNI Indonesia Disruption 15m Virtual Account - BNI
Started Sep 19, 2026, 10:09 PM UTC· resolved Sep 19, 2026, 10:24 PM UTC
- identified Sep 19, 2026, 10:09 PM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Sep 19, 2026, 10:24 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service
Notice September 18, 2026 RDL Payouts Disruption –
Started Sep 18, 2026, 05:30 AM UTC· resolved Sep 18, 2026, 05:30 AM UTC
- resolved Sep 18, 2026, 06:27 AM UTC
Dear valued customers, We are currently seeing delays in processing RDL Payouts due to system issues with our partner. Our team is investigating.
Minor September 3, 2026 EWALLET SHOPEEPAY Philippines Disruption 7m E-Wallets - ShopeePay
Started Sep 03, 2026, 04:46 PM UTC· resolved Sep 03, 2026, 04:53 PM UTC
- identified Sep 03, 2026, 04:46 PM UTC
Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 30.874s - First triggered at: 2026-09-04 00:44:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Sep 03, 2026, 04:53 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service