Batch Payout & Payout Link Disruptions

Update timeline

1. investigating Oct 12, 2026, 10:53 AM UTC

   Dear customers, We have detected a disruption starting at 11:46 hrs GMT+7 in our services below: - Batch Payout - Payout Link The bank account validation is currently experiencing failures, and merchants are unable to receive a response from the validation step. Our team is actively working to restore the service. We will provide a further update as soon as more information becomes available. We sincerely apologize for any inconvenience caused.

2. investigating Oct 12, 2026, 11:15 AM UTC

   Dear Customers, Based on the latest information from our partners, recovery is taking longer than we initially anticipated. At this stage, the timeline for recovery remains uncertain, and the disruption may be prolonged. Our team remains in close contact with our partners and is continuously monitoring the situation. Service will be restored as soon as our partners’ systems are stable. We will provide regular updates through this status page as we monitor more about the recovery of this incident. We sincerely apologize for the inconvenience this may cause to you and your customers.

3. monitoring Oct 13, 2026, 09:14 AM UTC

   Our partners' systems have now recovered, and the Name Validator is returning results normally. We are monitoring the reprocessing closely to ensure all affected requests are completed successfully. We sincerely apologize for the inconvenience caused by this prolonged disruption, and we thank you for your patience.

4. resolved Oct 13, 2026, 10:35 AM UTC

   This incident has been resolved.