Xendit Outage History

Started Sep 18, 2026, 05:30 AM UTC· resolved Sep 18, 2026, 05:30 AM UTC

1. resolved Sep 18, 2026, 06:27 AM UTC

   Dear valued customers, We are currently seeing delays in processing RDL Payouts due to system issues with our partner. Our team is investigating.

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Started Sep 03, 2026, 04:46 PM UTC· resolved Sep 03, 2026, 04:53 PM UTC

1. identified Sep 03, 2026, 04:46 PM UTC

   Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 30.874s - First triggered at: 2026-09-04 00:44:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Sep 03, 2026, 04:53 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Sep 02, 2026, 12:21 PM UTC· resolved Sep 02, 2026, 12:48 PM UTC

1. identified Sep 02, 2026, 12:21 PM UTC

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Sep 02, 2026, 12:48 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 31, 2026, 01:09 PM UTC· resolved Aug 31, 2026, 03:03 PM UTC

1. identified Aug 31, 2026, 01:09 PM UTC

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 31, 2026, 03:03 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 26, 2026, 12:26 PM UTC· resolved Aug 26, 2026, 12:55 PM UTC

1. identified Aug 26, 2026, 12:26 PM UTC

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 26, 2026, 12:55 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 24, 2026, 01:45 AM UTC· resolved Aug 24, 2026, 02:32 AM UTC

1. investigating Aug 24, 2026, 01:45 AM UTC

   Dear Customers, We have identified an issue with our landing website. Merchant Dashboard and Docs are not affected. We are working to restore access to the website shortly. Best Regards, Xendit Customer Service

2. resolved Aug 24, 2026, 02:32 AM UTC

   This incident has been resolved.

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Started Aug 14, 2026, 11:13 AM UTC· resolved Aug 14, 2026, 11:17 AM UTC

1. identified Aug 14, 2026, 11:13 AM UTC

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ALFAMART cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 14, 2026, 11:17 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 13, 2026, 06:16 AM UTC· resolved Aug 13, 2026, 06:32 AM UTC

1. identified Aug 13, 2026, 06:16 AM UTC

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 13, 2026, 06:32 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 05, 2026, 02:37 PM UTC· resolved Aug 05, 2026, 02:42 PM UTC

1. identified Aug 05, 2026, 02:37 PM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT KASIKORNBANK payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 05, 2026, 02:42 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 05, 2026, 02:37 PM UTC· resolved Aug 05, 2026, 02:42 PM UTC

1. identified Aug 05, 2026, 02:37 PM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT SIAM_COMMERCIAL_BANK payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 05, 2026, 02:42 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 05, 2026, 02:37 PM UTC· resolved Aug 05, 2026, 02:42 PM UTC

1. identified Aug 05, 2026, 02:37 PM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT BANK_OF_BANGKOK_LIMITED payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 05, 2026, 02:42 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 05, 2026, 02:37 PM UTC· resolved Aug 05, 2026, 02:42 PM UTC

1. identified Aug 05, 2026, 02:37 PM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT BANK_OF_AYUDHYA payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 05, 2026, 02:42 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 05, 2026, 02:37 PM UTC· resolved Aug 05, 2026, 02:42 PM UTC

1. identified Aug 05, 2026, 02:37 PM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT KRUNGTHAI_BANK payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 05, 2026, 02:42 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 05, 2026, 06:52 AM UTC· resolved Aug 05, 2026, 07:11 AM UTC

1. identified Aug 05, 2026, 06:52 AM UTC

   Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 10.30% of requests in the last 15 minutes have been affected - First triggered at: 2026-08-05 13:50:12+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 05, 2026, 07:11 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 02, 2026, 10:44 AM UTC· resolved Aug 03, 2026, 07:39 AM UTC

1. identified Aug 02, 2026, 10:44 AM UTC

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNC payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Aug 03, 2026, 07:39 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Aug 01, 2026, 01:48 AM UTC· resolved Aug 01, 2026, 09:10 AM UTC

1. identified Aug 01, 2026, 01:48 AM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Aug 01, 2026, 09:10 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Jul 30, 2026, 03:08 PM UTC· resolved Jul 30, 2026, 03:48 PM UTC

1. identified Jul 30, 2026, 03:08 PM UTC

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Jul 30, 2026, 03:48 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Jul 28, 2026, 12:37 PM UTC· resolved Jul 28, 2026, 12:47 PM UTC

1. identified Jul 28, 2026, 12:37 PM UTC

   Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - There is high error count on create charge for channel my_shopeepay - First triggered at: 2026-07-28 20:34:54+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Jul 28, 2026, 12:47 PM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Jul 28, 2026, 03:22 AM UTC· resolved Jul 28, 2026, 03:36 AM UTC

1. identified Jul 28, 2026, 03:22 AM UTC

   Dear Valued Customers, We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 15.40% of requests in the last 15 minutes have been affected - First triggered at: 2026-07-28 10:19:12+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Jul 28, 2026, 03:36 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Jul 28, 2026, 01:33 AM UTC· resolved Jul 29, 2026, 01:43 AM UTC

1. identified Jul 28, 2026, 01:33 AM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Jul 29, 2026, 01:43 AM UTC

   This incident has been resolved.

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Started Jul 28, 2026, 01:32 AM UTC· resolved Jul 29, 2026, 01:43 AM UTC

1. identified Jul 28, 2026, 01:32 AM UTC

   Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Jul 29, 2026, 01:43 AM UTC

   This incident has been resolved.

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Started Jul 28, 2026, 01:29 AM UTC· resolved Jul 28, 2026, 01:43 AM UTC

1. investigating Jul 28, 2026, 01:29 AM UTC

   Dear Customers, We have identified an issue with our partner ID_BNI as a destination. BNI amounts 1-9999 100000001-9999999999999 All disbursements and regional payouts to this destination may intermittently fail, or be delayed to be processed. We are working with our partner to resolve the issue Best Regards, Xendit Customer Service

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Started Jul 23, 2026, 05:15 AM UTC· resolved Jul 23, 2026, 05:41 AM UTC

1. identified Jul 23, 2026, 05:15 AM UTC

   Dear Valued Customers, We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: th - Over 0.203% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. resolved Jul 23, 2026, 05:41 AM UTC

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

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Started Jul 16, 2026, 03:00 AM UTC· resolved Jul 17, 2026, 12:07 AM UTC

1. investigating Jul 16, 2026, 03:00 AM UTC

   Dear Valued Customers, We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner. Impact: You will experience an intermittent disruption and potentially won't be able to authorize transactions during this period. We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. monitoring Jul 16, 2026, 04:53 AM UTC

   We have observed that performance has returned to a normal baseline, and confirmed with our partner that they have identified the underlying issue observed the same. We will continue to monitor the situation in the coming hours while working with our partner to ensure a durable and timely resolution.

3. monitoring Jul 16, 2026, 04:53 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 17, 2026, 12:07 AM UTC

   We have received confirmation that the incident has been fully resolved, in line with our own observations.

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Started Jul 09, 2026, 08:03 AM UTC· resolved Jul 09, 2026, 08:26 AM UTC

1. identified Jul 09, 2026, 08:03 AM UTC

   Dear Customers, We are currently experiencing an issue with our public website (https://www.xendit.co), which may be intermittently or fully inaccessible. This issue began at 14:39 GMT+7 on 9 July 2026. Other Xendit services, including the Dashboard, API, and Xendit Docs, remain unaffected and fully operational. Our team is actively investigating the issue and working to restore full access as quickly as possible. We will post updates here as more information becomes available. We apologize for any inconvenience this may cause. Warm regards, Xendit Customer Support

2. resolved Jul 09, 2026, 08:26 AM UTC

   Dear Customers, On 9 July 2026, our public website (https://www.xendit.co) was temporarily inaccessible from 14:39 to 15:03 GMT+7. Other Xendit services, including the Dashboard, API, and Xendit Docs, remained accessible throughout. The issue has been resolved, and our public website is now functioning normally. We apologize for any inconvenience this may have caused. Warm regards, Xendit Customer Support

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