Xendit incident

Payouts Disruption in Indonesia

Resolved after 1 hour 30 minutes, affecting Disbursement - BSI and Disbursement - Other Indonesia banks and E-Wallets and 1 more, on October 25, 2026.

identified Oct 25, 2026, 01:20 AM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BSI: 1-9999, 100000001-250000000

Started
Oct 25, 2026, 01:10 AM UTC
Resolved
Oct 25, 2026, 02:40 AM UTC
Duration
1h 30m
Detected by Pingoru
Oct 25, 2026, 01:10 AM UTC

Affected components

Disbursement - BSIDisbursement - Other Indonesia banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Oct 25, 2026, 01:10 AM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BSI: 1-9999, 100000001-250000000

  2. identified Oct 25, 2026, 01:20 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BSI: 1-9999, 100000001-250000000

  3. resolved Oct 25, 2026, 02:40 AM UTC

    This incident has been resolved.

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