Resolved after 4 days 21 hours, affecting Virtual Account and Virtual Account, on May 6, 2026.
Dear Customers We have experienced intermittent disruptions with our BNI VA integration from 4/5/26 to 6/5/26. At this time, there is no ongoing disruption. However, merchants are advised to avoid BNI VAs until this issue is fully resolved. We are monitoring the situation closely and working closely with our partner to resolve the situation as soon as possible. However, no root cause is available as yet. Warm regards, Xendit Customer Support
Affected components
Update timeline
- monitoring May 06, 2026, 03:57 AM UTC
Dear Customers We have experienced intermittent disruptions with our BNI VA integration from 4/5/26 to 6/5/26. At this time, there is no ongoing disruption. However, merchants are advised to avoid BNI VAs until this issue is fully resolved. We are monitoring the situation closely and working closely with our partner to resolve the situation as soon as possible. However, no root cause is available as yet. Warm regards, Xendit Customer Support
- resolved May 11, 2026, 01:50 AM UTC
This incident has been resolved.
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