Wordsmith Outage History

Wordsmith is up right now

Pingoru has recorded 25 incidents for Wordsmith: 24 in the last 12 months and 2 in the last 90 days.

Source: status.wordsmith.ai

25incidents recorded

24last 12 months

2last 90 days

6 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Wordsmith in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Month	Incidents	Hours with an open incident
April 2026	6	6 of 720 (1%)
May 2026	3	13 of 744 (2%)
June 2026	2	82 of 720 (11%)
July 2026	2	1 of 744 (0%)
August 2026	1	8 of 744 (1%)
September 2026	1	7 of 720 (1%)
October 2026	0	0 of 536 (0%)

Incidents, newest first

Minor September 29, 2026 Slow or unresponsive chat input in Safari and the desktop app 7h 23m Website

Started Sep 29, 2026, 12:44 PM UTC· resolved Sep 29, 2026, 08:08 PM UTC

investigating Sep 29, 2026, 12:44 PM UTC

We are investigating an issue where the chat input becomes slow or unresponsive in Safari and the Wordsmith desktop app after opening the Tasks panel. Other browsers are not affected. As a workaround, close the Tasks panel or reload the page. We will post an update within the next hour.
resolved Sep 29, 2026, 08:08 PM UTC

This issue is resolved. Chat input in Safari and the Wordsmith desktop app is performing normally again with the Tasks panel open. Desktop users who still see slowness should quit and reopen the app to pick up the update.

Read the full incident report →

Minor August 10, 2026 Agent inference timeouts 7h 46m Website

Started Aug 10, 2026, 10:07 PM UTC· resolved Aug 11, 2026, 05:54 AM UTC

investigating Aug 10, 2026, 10:07 PM UTC

Some users are experiencing agent inference timeouts. We are investigating the issue.
monitoring Aug 10, 2026, 11:06 PM UTC

The issue has been identified and fixed, we are monitoring the system
resolved Aug 11, 2026, 05:54 AM UTC

The problem is confirmed to be resolved

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Minor July 14, 2026 Some queries are failing 5m Website, Slack App, Word Add-in

Started Jul 14, 2026, 04:04 PM UTC· resolved Jul 14, 2026, 04:10 PM UTC

identified Jul 14, 2026, 04:04 PM UTC

A recent update is causing some questions to fail. We are reverting the changes to a working version
monitoring Jul 14, 2026, 04:07 PM UTC

Back to normal
resolved Jul 14, 2026, 04:10 PM UTC

No errors observed

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Minor July 9, 2026 Slack bot sometimes misses to answer 41m Slack App

Started Jul 09, 2026, 10:09 AM UTC· resolved Jul 09, 2026, 10:50 AM UTC

investigating Jul 09, 2026, 10:09 AM UTC

Slack bot is not answering some of the messages for some users. We are investigating the issue
identified Jul 09, 2026, 10:34 AM UTC

The issue has been identified and fix is being deployed
resolved Jul 09, 2026, 10:50 AM UTC

The issue has been resolved.

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Minor June 12, 2026 Some users experience unresponsive chat 1h 43m Website

Started Jun 12, 2026, 03:48 PM UTC· resolved Jun 12, 2026, 05:31 PM UTC

investigating Jun 12, 2026, 03:48 PM UTC

Some users are experiencing unresponsive Wordsmith chat, we are investigating the issue
monitoring Jun 12, 2026, 04:10 PM UTC

We identified the issue and fixed it, we will continue monitoring to make sure all systems are operational again.
resolved Jun 12, 2026, 05:31 PM UTC

After monitoring, we noticed no issues. Therefore, we consider this incident resolved.

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Minor June 1, 2026 Some Repositories and Skills not loading in Wordsmith 2d 21h Website, Slack App, Word Add-in

Started Jun 01, 2026, 11:22 AM UTC· resolved Jun 04, 2026, 08:43 AM UTC

identified Jun 01, 2026, 11:22 AM UTC

We've identified an issue where some Wordsmith Repositories and Skills are not visible in the Wordsmith web app. There is no identified data loss, the issue is caused by a problem with indexing which we are currently mitigating.
monitoring Jun 01, 2026, 12:53 PM UTC

We have mitigated the issue and monitoring to ensure the fix has worked.
resolved Jun 04, 2026, 08:43 AM UTC

All functionality is back to normal.
resolved Jun 04, 2026, 08:43 AM UTC

All functionality is back to normal.

Read the full incident report →

Minor May 31, 2026 Wordsmith inference issues 23h 16m API, Email, Website, Slack App and 1 more

Started May 31, 2026, 12:03 PM UTC· resolved Jun 01, 2026, 11:20 AM UTC

investigating May 31, 2026, 12:03 PM UTC

Some of our customers experiencing issues running inferences, we are investigating the root cause
monitoring May 31, 2026, 03:08 PM UTC

A fix has been implemented and we are monitoring its effects.
resolved Jun 01, 2026, 11:20 AM UTC

This issue is now resolved. We had an issue provisioning virtual machines for sessions, which has now been resolved.

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Minor May 27, 2026 Issues loading chats and reviews 47m Website

Started May 27, 2026, 01:57 PM UTC· resolved May 27, 2026, 02:45 PM UTC

identified May 27, 2026, 01:57 PM UTC

An issue is impacting chat loads and reviews. We're implementing a fix and will update shortly
resolved May 27, 2026, 02:45 PM UTC

This issue was causing chats to fail to load when a page was refreshed, and the reviews list in Activity wasn't loading correctly. The issues have now been resolved and performance back to normal.

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Minor May 8, 2026 Some customers experiencing issues with starting chat 8m API, Email, Website

Started May 08, 2026, 06:21 PM UTC· resolved May 08, 2026, 06:30 PM UTC

investigating May 08, 2026, 06:21 PM UTC

We are seeing some customers having issues starting new chat, we are investigating root cause
monitoring May 08, 2026, 06:34 PM UTC

The issue has been identified and resolved, the system is back to normal, we are monitoring recovery.
resolved May 09, 2026, 09:45 AM UTC

Incident has now been resolved

Read the full incident report →

Minor April 16, 2026 Partial outage in the US region 2h API, Email, Website, Integrations and 3 more

Started Apr 16, 2026, 10:56 AM UTC· resolved Apr 16, 2026, 12:57 PM UTC

investigating Apr 16, 2026, 10:56 AM UTC

We are currently investigating an issue that is causing an outage for our US customers. It's affecting the ability of our agents to call tools and a few features like Reports.
monitoring Apr 16, 2026, 11:44 AM UTC

The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality.
resolved Apr 16, 2026, 12:57 PM UTC

Incident has been resolved.

Read the full incident report →

Minor April 13, 2026 Slow responses on chat 2h 42m Website, Slack App, Word Add-in

Started Apr 13, 2026, 03:23 PM UTC· resolved Apr 13, 2026, 06:06 PM UTC

investigating Apr 13, 2026, 03:23 PM UTC

We are currently seeing an increased number of requests that is slowing down some of our responses. We are investigating the issue.
monitoring Apr 13, 2026, 04:07 PM UTC

We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved.
resolved Apr 13, 2026, 06:06 PM UTC

All systems working normally.

Read the full incident report →

Minor April 2, 2026 Errors loading app.wordsmith.ai website 1h 30m Website, Word Add-in

Started Apr 02, 2026, 09:04 AM UTC· resolved Apr 02, 2026, 10:34 AM UTC

investigating Apr 02, 2026, 09:04 AM UTC

Some customers are experiencing issues loading Wordsmith website. We are investigating the issue
monitoring Apr 02, 2026, 09:21 AM UTC

The issue has been resolved, we are monitoring system health
resolved Apr 02, 2026, 10:34 AM UTC

Service working normally now.

Read the full incident report →

Minor March 31, 2026 Some users experiencing delayed responses in chat 2h 33m Website

Started Mar 31, 2026, 08:01 PM UTC· resolved Mar 31, 2026, 10:34 PM UTC

investigating Mar 31, 2026, 08:01 PM UTC

We are seeing some users experiencing delayed responses in chat (page refresh helps to speed up). We are investigating the issue.
identified Mar 31, 2026, 09:52 PM UTC

The issue has been identified and the fix is being deployed
resolved Mar 31, 2026, 10:34 PM UTC

The issue has been resolved
resolved Mar 31, 2026, 10:34 PM UTC

The issue has been resolved

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Minor March 31, 2026 Document conversion issues 7h 3m Website

Started Mar 31, 2026, 11:48 AM UTC· resolved Mar 31, 2026, 06:52 PM UTC

investigating Mar 31, 2026, 11:48 AM UTC

We are experiencing some issues with document conversion/export, we are investigating the issue.
monitoring Mar 31, 2026, 02:18 PM UTC

The issue has been identified and mitigated. We are monitoring overall system health.
resolved Mar 31, 2026, 06:52 PM UTC

The issue has been resolved

Read the full incident report →

Minor February 18, 2026 Chat responses intermittent or unavailable 1h 28m

Started Feb 18, 2026, 11:20 AM UTC· resolved Feb 18, 2026, 12:48 PM UTC

investigating Feb 18, 2026, 11:20 AM UTC

We are currently investigating an issue where some customers may experience issues in chat responses being unavailable.
monitoring Feb 18, 2026, 11:23 AM UTC

We have identified the issue, and are now monitoring the fix.
resolved Feb 18, 2026, 12:48 PM UTC

All systems are fully operational again