Wordsmith incident

Slow responses on chat

Resolved after 2 hours 42 minutes, affecting Website and Slack App and 1 more, on April 13, 2026.

monitoring Apr 13, 2026, 04:07 PM UTC

We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved.

Started
Apr 13, 2026, 03:23 PM UTC
Resolved
Apr 13, 2026, 06:06 PM UTC
Duration
2h 42m
Detected by Pingoru
Apr 13, 2026, 03:23 PM UTC

Affected components

WebsiteSlack AppWord Add-in

Update timeline

  1. investigating Apr 13, 2026, 03:23 PM UTC

    We are currently seeing an increased number of requests that is slowing down some of our responses. We are investigating the issue.

  2. monitoring Apr 13, 2026, 04:07 PM UTC

    We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved.

  3. resolved Apr 13, 2026, 06:06 PM UTC

    All systems working normally.

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