Wordsmith incident

Wordsmith inference issues

Resolved after 23 hours 16 minutes, affecting API and Email and 1 more, on May 31, 2026.

resolved Jun 01, 2026, 11:20 AM UTC

This issue is now resolved. We had an issue provisioning virtual machines for sessions, which has now been resolved.

Started
May 31, 2026, 12:03 PM UTC
Resolved
Jun 01, 2026, 11:20 AM UTC
Duration
23h 16m
Detected by Pingoru
May 31, 2026, 12:03 PM UTC

Affected components

APIEmailWebsiteSlack AppWord Add-in

Update timeline

  1. investigating May 31, 2026, 12:03 PM UTC

    Some of our customers experiencing issues running inferences, we are investigating the root cause

  2. monitoring May 31, 2026, 03:08 PM UTC

    A fix has been implemented and we are monitoring its effects.

  3. resolved Jun 01, 2026, 11:20 AM UTC

    This issue is now resolved. We had an issue provisioning virtual machines for sessions, which has now been resolved.

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