Resolved after 1 hour 28 minutes, on February 18, 2026.
We have identified the issue, and are now monitoring the fix.
Update timeline
- investigating Feb 18, 2026, 11:20 AM UTC
We are currently investigating an issue where some customers may experience issues in chat responses being unavailable.
- monitoring Feb 18, 2026, 11:23 AM UTC
We have identified the issue, and are now monitoring the fix.
- resolved Feb 18, 2026, 12:48 PM UTC
All systems are fully operational again
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