Wordsmith incident
Some customers experiencing issues with starting chat
Minor Vendor's status page →
Resolved after 8 minutes, affecting API and Email and 1 more, on May 8, 2026.
The issue has been identified and resolved, the system is back to normal, we are monitoring recovery.
Affected components
APIEmailWebsite
Update timeline
- investigating May 08, 2026, 06:21 PM UTC
We are seeing some customers having issues starting new chat, we are investigating root cause
- monitoring May 08, 2026, 06:34 PM UTC
The issue has been identified and resolved, the system is back to normal, we are monitoring recovery.
- resolved May 09, 2026, 09:45 AM UTC
Incident has now been resolved
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