Resolved after 2 hours, affecting API and Email and 1 more, on April 16, 2026.
The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality.
Affected components
APIEmailWebsiteIntegrationsLLM providersSlack AppWord Add-in
Update timeline
- investigating Apr 16, 2026, 10:56 AM UTC
We are currently investigating an issue that is causing an outage for our US customers. It's affecting the ability of our agents to call tools and a few features like Reports.
- monitoring Apr 16, 2026, 11:44 AM UTC
The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality.
- resolved Apr 16, 2026, 12:57 PM UTC
Incident has been resolved.
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