Vonage API Outage History

Started May 12, 2026, 11:47 AM UTC· resolved May 12, 2026, 01:26 PM UTC

1. investigating May 12, 2026, 11:47 AM UTC

   Please be advised that we are observing SMS degradation towards T-Mobile Hungary network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring May 12, 2026, 01:09 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 12, 2026, 01:26 PM UTC

   This incident has been resolved.

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Started May 12, 2026, 02:30 AM UTC· resolved May 12, 2026, 05:09 AM UTC

1. investigating May 12, 2026, 02:30 AM UTC

   Please be advised that we have been notified by our supplier about SMS delivery degradation towards Germany Vodafone network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring May 12, 2026, 03:49 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 12, 2026, 05:09 AM UTC

   This incident has been resolved.

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Started May 11, 2026, 09:51 AM UTC· resolved May 11, 2026, 12:44 PM UTC

1. investigating May 11, 2026, 09:51 AM UTC

   Our monitoring system has alerted us to a potential service issue with our platform. Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files. If there is a customer impact, it is likely to be affecting the following products: Numbers Deactivation We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

2. monitoring May 11, 2026, 11:40 AM UTC

   Thank you for your patience. Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change. Incident Start Time: 2026-05-07 15:00 UTC Incident End Time: 2026-05-11 9:15 UTC If you have any questions, please contact api.support.vonage.com

3. resolved May 11, 2026, 12:44 PM UTC

   Vonage services have been restored and this incident has been fully resolved. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any further questions, please contact api.support.vonage.com

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Started May 08, 2026, 09:07 PM UTC· resolved May 08, 2026, 09:45 PM UTC

1. investigating May 08, 2026, 09:07 PM UTC

   We are aware of issues that may be impacting your Verify V2 via Email Channel. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. resolved May 08, 2026, 09:45 PM UTC

   Vonage services are fully restored following today's interruption with Verify V2 via Email Channel from 2026-05-08 17:35:00 UTC until 2026-05-08 21:30:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

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Started May 08, 2026, 01:57 AM UTC· resolved May 08, 2026, 01:57 AM UTC

1. resolved May 08, 2026, 01:57 AM UTC

   A server was in an unstable state in US-EAST-1 region from 2026-05-07 23:42:00 UTC until 2026-05-07 23:52:00 UTC. Some customers may have experienced failures with sip calls during this period if they run across this server. The faulty instance was detected and removed from rotation. This issue is resolved with no further impact to services.

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Started May 08, 2026, 01:17 AM UTC· resolved May 08, 2026, 01:17 AM UTC

1. resolved May 08, 2026, 01:17 AM UTC

   We are currently investigating an issue impacting Video media connections. You may have seen the session connection issue in the us-east region. The following services were impacted from 2026-05-07 23:42:00 UTC until 2026-05-07 23:52:00 UTC.

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Started May 07, 2026, 07:29 AM UTC· resolved May 08, 2026, 09:00 PM UTC

1. investigating May 07, 2026, 07:29 AM UTC

   We are aware of issues that may be impacting your Verify API V2 SMS channel. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. investigating May 07, 2026, 08:06 AM UTC

   Our engineering team continues to work to resolve the issue that is impacting a wider range of services, including all SMS services within the Verify API V2, Verify API Legacy, SMS API, and Messages API. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

3. investigating May 07, 2026, 08:47 AM UTC

   Update | Investigating We are continuing to investigate an infrastructure issue that is causing delays and delivery failures for SMS across multiple services and regions. The following services are currently impacted with degraded performance: SMS API Messages API (SMS channel) Verify (SMS channel) Verify V2 (SMS channel) We are actively working to restore full service. We will provide a further update within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

4. identified May 07, 2026, 09:53 AM UTC

   We have identified the issue that is impacting your SMS services. The root cause has been confirmed as an infrastructure outage with our third-party data centre provider. The following services are currently impacted with degraded performance: SMS API Messages API (SMS channel) Verify (SMS channel) Verify V2 (SMS channel) We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is restored. We are actively working with our third-party provider to restore full service as quickly as possible. We will continue to provide further updates within 60 minutes and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

5. identified May 07, 2026, 10:46 AM UTC

   Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

6. identified May 07, 2026, 11:54 AM UTC

   Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

7. identified May 07, 2026, 12:05 PM UTC

   Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. Previously queued messages will be delivered once full service is restored. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

8. identified May 07, 2026, 01:34 PM UTC

   Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We are closely engaged with our third-party provider as they work to resolve the issue. We have applied mitigations and are observing partial recovery on new traffic across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once full service is restored. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

9. identified May 07, 2026, 02:54 PM UTC

   We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

10. identified May 07, 2026, 04:10 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

11. identified May 07, 2026, 05:14 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

12. identified May 07, 2026, 06:18 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

13. identified May 07, 2026, 07:30 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

14. identified May 07, 2026, 08:30 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

15. identified May 07, 2026, 09:30 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 60 minutes. Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

16. identified May 08, 2026, 12:02 AM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. As a result of mitigations applied, we have seen significant recovery across previously affected regions, with the majority of impacted traffic now restored. We remain closely engaged with our third-party provider as they work toward full resolution. We will provide further updates tomorrow. Should there be any significant developments overnight, we will post an update sooner. Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com.

17. identified May 08, 2026, 10:56 AM UTC

    We are continuing to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. We have seen significant recovery across a number of affected regions for newly submitted messages, with the majority of impacted traffic now restored. Previously queued messages will be delivered once service is fully restored. Our teams remain closely engaged with our third-party provider as they continue to work toward full resolution. We will provide a further update in next 4 hours Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com.

18. identified May 08, 2026, 04:05 PM UTC

    We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. We are actively progressing the migration of the affected infrastructure to an alternative environment. As a result of the mitigations applied so far, the majority of impacted traffic has been restored Please be aware that any messages that were queued during this incident will not be processed and should be considered dropped. We will provide an update within the next 4 hours. Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com

19. monitoring May 08, 2026, 07:56 PM UTC

    The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.

20. monitoring May 08, 2026, 07:56 PM UTC

    The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.

21. resolved May 08, 2026, 09:00 PM UTC

    The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.

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Started May 07, 2026, 06:45 AM UTC· resolved May 07, 2026, 08:42 AM UTC

1. investigating May 07, 2026, 06:45 AM UTC

   We are aware of issues that may be impacting some Vonage customers' Verify V2 email channel due to a third-party outage that is affecting multiple service providers. We'll provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. investigating May 07, 2026, 06:47 AM UTC

   We are continuing to investigate this issue.

3. investigating May 07, 2026, 06:48 AM UTC

   We are continuing to investigate this issue.

4. investigating May 07, 2026, 06:54 AM UTC

   We are continuing to investigate this issue.

5. monitoring May 07, 2026, 08:01 AM UTC

   Thank you for your patience following our third party's reported outage earlier today which may have impacted your Verify V2 email services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates every 2h and once full service is restored. If you have any questions, please contact api.support.vonage.com

6. resolved May 07, 2026, 08:42 AM UTC

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-05-07 06:20 UTC today. Full resolution of the incident has been confirmed by third party effective 2026-05-07 07:00 UTC. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

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Started May 06, 2026, 11:32 AM UTC· resolved May 06, 2026, 12:42 PM UTC

1. investigating May 06, 2026, 11:32 AM UTC

   Please be advised that we are observing message delivery degradation towards Tigo. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring May 06, 2026, 12:22 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 06, 2026, 12:42 PM UTC

   This incident has been resolved.

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Started May 04, 2026, 11:02 AM UTC· resolved May 04, 2026, 11:44 AM UTC

1. investigating May 04, 2026, 11:02 AM UTC

   Our engineering team observed a high-request-duration--latency which effected voice platform towards euc1 since 9:51 UTC, and it was fixed by 10:21 UTC Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. monitoring May 04, 2026, 11:02 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 04, 2026, 11:44 AM UTC

   This incident has been resolved.

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Started May 03, 2026, 08:49 PM UTC· resolved May 03, 2026, 09:18 PM UTC

1. investigating May 03, 2026, 08:38 PM UTC

   We are aware of issues that may be impacting your video caption issue. We are working to resolve the issue as soon as possible. We’ll provide further updates within time. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

2. investigating May 03, 2026, 08:47 PM UTC

   We are continuing to investigate this issue.

3. investigating May 03, 2026, 08:48 PM UTC

   We are continuing to investigate this issue.

4. investigating May 03, 2026, 08:49 PM UTC

   We are continuing to investigate this issue.

5. monitoring May 03, 2026, 08:49 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved May 03, 2026, 09:18 PM UTC

   Our engineering team has identified an issue that may have impacted captions in your video sessions. Some video captions sessions running in the us-east region were interrupted at 19:36 UTC. There is no ongoing impact and the service is currently healthy. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

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Started May 01, 2026, 05:43 PM UTC· resolved May 01, 2026, 08:21 PM UTC

1. investigating May 01, 2026, 05:43 PM UTC

   Our engineering team is working to resolve the issue that may be impacting your outbound voice calls. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. monitoring May 01, 2026, 06:12 PM UTC

   A very small percentage of calls were affected between 17:23:44 UTC and 17:24:06. The issue has been identified and fixed.

3. resolved May 01, 2026, 08:21 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 05:16 PM UTC· resolved May 18, 2026, 03:03 PM UTC

1. investigating Apr 30, 2026, 05:16 PM UTC

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. resolved May 18, 2026, 03:03 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 11:59 AM UTC· resolved Apr 30, 2026, 01:52 PM UTC

1. investigating Apr 30, 2026, 11:59 AM UTC

   We are aware of issues that may be impacting your message deliverability on the WhatsApp channel for the Messages API. Our engineers are working with our provider to resolve the issue. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

2. monitoring Apr 30, 2026, 01:22 PM UTC

   Vonage services continue to show signs of recovery following today's interruption affecting WhatsApp message deliverability. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

3. resolved Apr 30, 2026, 01:52 PM UTC

   Vonage services are fully restored following today's interruption affecting WhatsApp message deliverability from [2026-04-30 11:15:00] UTC until [2026-04-30 12:16:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

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Started Apr 29, 2026, 06:10 PM UTC· resolved Apr 29, 2026, 08:48 PM UTC

1. investigating Apr 29, 2026, 06:10 PM UTC

   We are aware of issues that may be impacting signing in to the Vonage dashboard. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. identified Apr 29, 2026, 06:34 PM UTC

   We have identified the issue that was impacting the dashboard login issues and seeing signs of recovery. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

3. monitoring Apr 29, 2026, 07:06 PM UTC

   Vonage services continue to show signs of recovery following today's interruption, impacting the dashboard login. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

4. resolved Apr 29, 2026, 08:48 PM UTC

   Vonage services have been fully restored following today’s service outage, which began 2026-04-29 16:53:16.308139 UTC. Full resolution has been confirmed effective 2026-04-29T18:51:00.000+0000 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

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Started Apr 29, 2026, 06:36 AM UTC· resolved Apr 29, 2026, 08:25 AM UTC

1. investigating Apr 29, 2026, 06:36 AM UTC

   Please be advised that we are observing partial SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 29, 2026, 07:30 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 29, 2026, 08:25 AM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 08:55 PM UTC· resolved Apr 28, 2026, 08:55 PM UTC

1. resolved Apr 28, 2026, 08:55 PM UTC

   Our engineering team have identified an issue that may have temporarily impacted Voice API and SIP Trunking calls. The impact was primarily on calls to North America, but other destinations were also impacted. At this time, Vonage services have been fully restored following today’s service interruption, which began at 2026-04-28 19:35:58 UTC. Full resolution has been confirmed effective 2026-04-28 19:46:13 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Support at api.support.vonage.com

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Started Apr 28, 2026, 05:51 PM UTC· resolved Apr 29, 2026, 03:33 PM UTC

1. investigating Apr 28, 2026, 05:51 PM UTC

   We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. investigating Apr 28, 2026, 09:14 PM UTC

   We are working to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

3. identified Apr 28, 2026, 10:13 PM UTC

   We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

4. identified Apr 29, 2026, 12:43 AM UTC

   We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

5. identified Apr 29, 2026, 02:53 AM UTC

   We continue to work to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

6. monitoring Apr 29, 2026, 04:46 AM UTC

   Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

7. monitoring Apr 29, 2026, 09:57 AM UTC

   Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

8. resolved Apr 29, 2026, 03:33 PM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 03:49 PM UTC· resolved Apr 23, 2026, 08:38 PM UTC

1. investigating Apr 23, 2026, 03:49 PM UTC

   Please be advised that we are observing message delivery degradation towards Venezuela Movilnet Network. You may experience failures or delays DLR for SMS sending towards this Network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Apr 23, 2026, 07:36 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 23, 2026, 08:38 PM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 02:29 PM UTC· resolved Apr 22, 2026, 03:55 PM UTC

1. investigating Apr 22, 2026, 02:29 PM UTC

   Our engineering team is working to resolve the issue that may be impacting your RCS agent creation via RCS Agent Builder. We'll continue to provide further updates here within an hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

2. resolved Apr 22, 2026, 03:55 PM UTC

   Vonage services are fully restored following today's interruption in RCS agent creation via RCS Agent Builder. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

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Started Apr 22, 2026, 08:45 AM UTC· resolved Apr 22, 2026, 09:41 AM UTC

1. investigating Apr 22, 2026, 08:45 AM UTC

   We are seeing delivery receipt degradation for messages sent towards Telia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 22, 2026, 09:23 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 22, 2026, 09:41 AM UTC

   This incident has been resolved.

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Started Apr 21, 2026, 05:51 PM UTC· resolved Apr 21, 2026, 05:51 PM UTC

1. resolved Apr 21, 2026, 05:51 PM UTC

   Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

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Started Apr 20, 2026, 04:14 PM UTC· resolved Apr 21, 2026, 12:27 AM UTC

1. investigating Apr 20, 2026, 04:14 PM UTC

   Please be informed that we are currently observing SMS delivery degradation towards Maroc Telecom (IAM) network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

2. monitoring Apr 20, 2026, 09:44 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 21, 2026, 12:27 AM UTC

   This incident has been resolved.

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Started Apr 20, 2026, 10:45 AM UTC· resolved Apr 20, 2026, 02:03 PM UTC

1. investigating Apr 20, 2026, 10:45 AM UTC

   We are currently observing MMS delivery degradation towards a subset of Toll-Free Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring Apr 20, 2026, 11:24 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 20, 2026, 02:03 PM UTC

   This incident has been resolved.

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Started Apr 17, 2026, 11:29 AM UTC· resolved Apr 17, 2026, 02:00 PM UTC

1. investigating Apr 17, 2026, 11:29 AM UTC

   Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification. We are working on this request and we aim to provide an update on our investigation within 1 hour. Please reach out to us at [email protected] for any questions.

2. monitoring Apr 17, 2026, 01:00 PM UTC

   Thank you for your time. We have identified the issue which may have impacted your Verify V2 services and can see early signs of recovery across affected services. During this incident, customers may have experienced delays in the delivery of email OTP (one-time passcode) messages, which may have prevented end-users from completing two-factor authentication (2FA) verification. Incident Start Time: 17th April 2026 10:33 UTC Incident End Time: 17th April 2026 12:05 UTC We will continue to monitor the incident for any further issues. Please reach out to us at [email protected] for any questions.

3. resolved Apr 17, 2026, 02:00 PM UTC

   This incident has been resolved. Please reach out to us at [email protected] for any questions.

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