Resolved on April 21, 2026, affecting Captions.
Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Affected components
Update timeline
- resolved Apr 21, 2026, 05:51 PM UTC
Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
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