Resolved after 42 minutes, affecting Voice API and Legacy TTS and 1 more, on May 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice APILegacy TTSSIP TrunkingVoice WebRTCSIP Endpoints
Update timeline
- investigating May 04, 2026, 11:02 AM UTC
Our engineering team observed a high-request-duration--latency which effected voice platform towards euc1 since 9:51 UTC, and it was fixed by 10:21 UTC Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring May 04, 2026, 11:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 11:44 AM UTC
This incident has been resolved.
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