Vonage API incident
Service Issue With Our Platform - Numbers Deactivation
Resolved after 2 hours 52 minutes, affecting Number Deactivation, on May 11, 2026.
Vonage services have been restored and this incident has been fully resolved. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any further questions, please contact api.support.vonage.com
Affected components
Update timeline
- investigating May 11, 2026, 09:51 AM UTC
Our monitoring system has alerted us to a potential service issue with our platform. Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files. If there is a customer impact, it is likely to be affecting the following products: Numbers Deactivation We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
- monitoring May 11, 2026, 11:40 AM UTC
Thank you for your patience. Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change. Incident Start Time: 2026-05-07 15:00 UTC Incident End Time: 2026-05-11 9:15 UTC If you have any questions, please contact api.support.vonage.com
- resolved May 11, 2026, 12:44 PM UTC
Vonage services have been restored and this incident has been fully resolved. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any further questions, please contact api.support.vonage.com
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