Resolved after 28 minutes, affecting Session Connection and Captions, on May 3, 2026.
Our engineering team has identified an issue that may have impacted captions in your video sessions. Some video captions sessions running in the us-east region were interrupted at 19:36 UTC. There is no ongoing impact and the service is currently healthy. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Affected components
Update timeline
- investigating May 03, 2026, 08:38 PM UTC
We are aware of issues that may be impacting your video caption issue. We are working to resolve the issue as soon as possible. We’ll provide further updates within time. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- investigating May 03, 2026, 08:47 PM UTC
We are continuing to investigate this issue.
- investigating May 03, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
- investigating May 03, 2026, 08:49 PM UTC
We are continuing to investigate this issue.
- monitoring May 03, 2026, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2026, 09:18 PM UTC
Our engineering team has identified an issue that may have impacted captions in your video sessions. Some video captions sessions running in the us-east region were interrupted at 19:36 UTC. There is no ongoing impact and the service is currently healthy. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
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