Tide Outage History

Started Feb 02, 2026, 12:10 PM UTC· resolved Feb 06, 2026, 01:58 PM UTC

1. identified Feb 02, 2026, 12:10 PM UTC

   What’s happening: January monthly statements, which are usually available in the app by 4 February, are taking longer than expected. As a result, some members may not yet see their January statement in the Tide app and on Tide on the web. Your January statement has not been missed or lost. It will become available in the app once generated. What you can do in the meantime: You can manually generate statements for your Business Current Accounts in-app or on Tide on the web. Go to: ‘Payments’ > ‘Details’ > ‘Statements and documents’ > ‘Account statements’ > select a ‘Custom Date Range’ for your document. You can’t manually generate statements for a Tide Instant Saver Account. If you need a statement urgently, tap ‘Support’ in the app and we’ll help you We’re resolving this: Our team is working to complete all statement generation as quickly as possible – please check back here for updates. We apologize for any inconvenience and we appreciate your patience.

2. identified Feb 04, 2026, 02:06 PM UTC

   Update: Delayed availability of January monthly statements We've found a resolution for this issue – January statements will be available by the end of the day on 06 February 2026. We’ll update this page once availability is confirmed. Thank you for your patience. If you have any urgent queries, tap ‘Support’ in the app and we’ll help you.

3. identified Feb 06, 2026, 01:58 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Feb 06, 2026, 01:58 PM UTC

   This incident has been resolved.

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Started Feb 01, 2026, 09:32 AM UTC· resolved Feb 02, 2026, 09:45 AM UTC

1. identified Feb 01, 2026, 09:32 AM UTC

   Due to a planned maintenance in Companies House, members will not be able to use the Company Formation flow until 9am Monday 02.02.2026.

2. resolved Feb 02, 2026, 09:45 AM UTC

   This incident has been resolved.

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Started Jan 30, 2026, 07:09 PM UTC· resolved Jan 31, 2026, 08:04 AM UTC

1. investigating Jan 30, 2026, 07:09 PM UTC

   Due to increased volumes of payments we are experiencing delays in processing some banking payments (both inbound and outbound). There is no impact on card payments. In case you notice any delays please don't retry the payments as they will process in due time. We are working on resolving this and restoring back to normal processing times. Please check back here for updates – we’ll let you know as soon as processing time is back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

2. resolved Jan 31, 2026, 08:04 AM UTC

   The issue has been resolved. Thank you for your patience. We apologise for any inconvenience this may have caused.

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Started Jan 30, 2026, 08:09 AM UTC· resolved Jan 30, 2026, 01:10 PM UTC

1. investigating Jan 30, 2026, 08:09 AM UTC

   We’re currently looking into an issue affecting the Xero integration connectivity for some members. What’s happening Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working. Some members may also notice that transaction data isn’t syncing, even though the account shows as connected. What’s next You don’t need to do anything. We’ll update this page when the issue is resolved. If you have an urgent query, tap ‘Support’ in the app and we’ll help you.

2. investigating Jan 30, 2026, 08:46 AM UTC

   What you can do If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero. In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero. We apologise for the inconvenience and we’ll update this page when the issue is resolved.

3. resolved Jan 30, 2026, 01:10 PM UTC

   All members can now connect their Tide accounts to Xero and sync transaction data as expected. Thank you for your patience while we looked into this.

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Started Jan 21, 2026, 10:05 AM UTC· resolved Jan 21, 2026, 02:45 PM UTC

1. identified Jan 21, 2026, 10:05 AM UTC

   Our partner is experiencing an outage affecting some of our services, including depositing cheques. All deposits made on Monday (19 January) should be paid today. If you've made a deposit on Tuesday (20 January) between 13:30 - 19:00 or today (21 January), this could be paid with a one-day delay. If you've made a deposit and you don't see it on your timeline, please don't repeat it. If you need any help - tap ‘Support’ in the app. Thank you for your patience.

2. resolved Jan 21, 2026, 02:45 PM UTC

   Some members experienced problems depositing cheques, but this has now been sorted. Thanks for giving us the time to fix this - now you should be able to deposit cheques as usual.

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Started Jan 07, 2026, 03:13 PM UTC· resolved Jan 07, 2026, 04:16 PM UTC

1. investigating Jan 07, 2026, 03:13 PM UTC

   We’re experiencing an issue in processing documents as part of onboarding and account recoveries. We’re addressing the problem with our partner, who is having these issues - thank you for your patience. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.

2. resolved Jan 07, 2026, 04:16 PM UTC

   Thanks for your patience while we sorted this. We're now able to process documents as part of onboarding and account recoveries.

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Started Dec 15, 2025, 06:11 PM UTC· resolved Dec 16, 2025, 05:22 AM UTC

1. investigating Dec 15, 2025, 06:11 PM UTC

   Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible. It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

2. resolved Dec 16, 2025, 05:22 AM UTC

   The issue has been resolved. Thank you for your patience. We apologise for any inconvenience this may have caused.

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Started Dec 09, 2025, 12:45 PM UTC· resolved Dec 09, 2025, 03:08 PM UTC

1. investigating Dec 09, 2025, 12:45 PM UTC

   - Members can’t make Outbound Payments at the moment If you’ve created a payment earlier and it’s showing as ‘Pending’ - please don't repeat it. This means it’s held in a queue and will go through with a delay. - Inbound Payments may be delayed We’re resolving this as quickly as possible and we’ll update this page when Outbound Payments are back to normal. If you need urgent help, tap ‘Support’ in your app.

2. resolved Dec 09, 2025, 03:08 PM UTC

   The issue has been resolved and all Members should be able to make payments. Thank you for your patience. We apologise for any inconvenience this may have caused.

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Started Dec 05, 2025, 09:07 AM UTC· resolved Dec 05, 2025, 09:24 AM UTC

1. investigating Dec 05, 2025, 09:07 AM UTC

   We're experiencing an issue that's preventing members from logging into and using the Tide app and website. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent support, email tap Support in the app or [email protected], and we'll help you.

2. resolved Dec 05, 2025, 09:24 AM UTC

   The issue has been resolved and all Members should be able to log in and use all in-app and on the web features without any issues. Thank you for your patience. We apologise for any inconvenience this may have caused.

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Started Nov 30, 2025, 02:56 PM UTC· resolved Nov 30, 2025, 07:32 PM UTC

1. investigating Nov 30, 2025, 02:56 PM UTC

   We're experiencing an issue that's preventing some members from logging into and using the Tide app. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent support, email tap Support in the app or [email protected], and we'll help you.

2. resolved Nov 30, 2025, 07:32 PM UTC

   The issue has been resolved and all Members should be able to log in and use all features without any issues. Thank you for your patience. We apologise for any inconvenience this may have caused.

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Started Nov 06, 2025, 12:23 PM UTC· resolved Nov 06, 2025, 04:51 PM UTC

1. investigating Nov 06, 2025, 12:23 PM UTC

   You may not be able to order a new physical Tide Card right now. We’re fixing this Please check back here for updates – we’ll let you know as soon as we’re back to normal. We apologise for any inconvenience this may be causing you. For urgent queries, tap ‘Support’ in the app.

2. resolved Nov 06, 2025, 04:51 PM UTC

   The issue has been resolved. Any cards that were ordered during the downtime will be issued by our team. We apologise for any inconvenience this may be causing you.

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Started Nov 05, 2025, 02:23 PM UTC· resolved Nov 05, 2025, 03:10 PM UTC

1. investigating Nov 05, 2025, 02:23 PM UTC

   You may not be able to make a deposit at the Post Office at the moment. We’re already working to resolve this – please check back here for updates. Thanks for your patience, and we're sorry for any inconvenience. For anything urgent, tap 'Support' in the app.

2. resolved Nov 05, 2025, 03:10 PM UTC

   Resolved: Post Office deposits You can now make deposits at the Post Office and PayPoint again. Once again, we appreciate your patience.

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Started Nov 05, 2025, 12:00 AM UTC· resolved Nov 05, 2025, 03:11 PM UTC

1. investigating Nov 05, 2025, 12:00 AM UTC

   We are experiencing issues with the 159 fraud reporting number. Please use Tides chat support in the app or mail us on [email protected] if this happens to you!

2. resolved Nov 05, 2025, 03:11 PM UTC

   The issue has been resolved. Thank you for your patience.

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Started Oct 29, 2025, 12:23 PM UTC· resolved Oct 29, 2025, 01:12 PM UTC

1. investigating Oct 29, 2025, 12:23 PM UTC

   Our payment services are currently facing some technical issues, and we’re working on resolving this as soon as possible. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some members can’t approve online card transactions. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

2. resolved Oct 29, 2025, 01:12 PM UTC

   Issue resolved: Faster Payments and Card payments We've resolved the issue that was affecting our inbound and outbound payments. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.

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Started Oct 20, 2025, 10:38 AM UTC· resolved Oct 20, 2025, 10:38 AM UTC

1. resolved Oct 20, 2025, 10:38 AM UTC

   Wе experienced an issue this morning, which affected some of our services: - New accounts couldn’t be created - Members couldn't go through account recovery - Replies in the in-app chat and via email were delayed - We were unable to respond to messages on social media We’ve resolved this as quickly as possible and our service is back to normal. We apologise for any inconvenience and we thank you for your patience.

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Started Oct 09, 2025, 11:30 AM UTC· resolved Oct 09, 2025, 02:58 PM UTC

1. identified Oct 09, 2025, 11:30 AM UTC

   Outbound transfers are currently charged a fee of £10 instead of 20p. We’ve temporarily stopped all Outbound Payments to prevent further issues, and we’re fixing this as soon as possible. We apologise for the inconvenience. We’ll update this page when the issue is resolved. If you need urgent help, tap Support in your app – we’ll be there

2. identified Oct 09, 2025, 11:59 AM UTC

   Issue resolved: Outbound transfer fees Outbound transfers are going through at the normal 20p fee. Any payments that were attempted with the extra fee haven’t gone through – they’ll be automatically rejected. Thanks for your patience while we were fixing this.

3. resolved Oct 09, 2025, 02:58 PM UTC

   All affected payments have been rejected and the reserved amounts are released back into your account.

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