Resolved after 11 hours 10 minutes, on December 15, 2025.
The issue has been resolved. Thank you for your patience. We apologise for any inconvenience this may have caused.
Update timeline
- investigating Dec 15, 2025, 06:11 PM UTC
Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible. It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Dec 16, 2025, 05:22 AM UTC
The issue has been resolved. Thank you for your patience. We apologise for any inconvenience this may have caused.
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