Tide incident

3DS challenges failing

Resolved after 3 hours 57 minutes, on October 6, 2026.

resolved Oct 06, 2026, 04:47 PM UTC

Online card payments requiring 3DS: fixed We've resolved this as quickly as possible and online card payments should now be processed normally. Once again, thank you for your patience.

Started
Oct 06, 2026, 12:49 PM UTC
Resolved
Oct 06, 2026, 04:47 PM UTC
Duration
3h 57m
Detected by Pingoru
Oct 06, 2026, 12:49 PM UTC

Update timeline

  1. investigating Oct 06, 2026, 12:49 PM UTC

    We are currently experiencing an issue affecting card payments that require 3D Secure (3DS) verification. As a result, online card payments that require security verification may fail. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.

  2. resolved Oct 06, 2026, 04:47 PM UTC

    Online card payments requiring 3DS: fixed We've resolved this as quickly as possible and online card payments should now be processed normally. Once again, thank you for your patience.

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