Tide incident

Phone calls audio issues

Resolved after 1 hour 32 minutes, on September 8, 2026.

resolved Sep 08, 2026, 12:23 PM UTC

We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.

Started
Sep 08, 2026, 10:50 AM UTC
Resolved
Sep 08, 2026, 12:23 PM UTC
Duration
1h 32m
Detected by Pingoru
Sep 08, 2026, 10:50 AM UTC

Update timeline

  1. investigating Sep 08, 2026, 10:50 AM UTC

    We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details. We are working to resolve this as quickly as possible. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.

  2. resolved Sep 08, 2026, 12:23 PM UTC

    We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.

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