Resolved after 4 hours 27 minutes, on November 6, 2025.
The issue has been resolved. Any cards that were ordered during the downtime will be issued by our team. We apologise for any inconvenience this may be causing you.
Update timeline
- investigating Nov 06, 2025, 12:23 PM UTC
You may not be able to order a new physical Tide Card right now. We’re fixing this Please check back here for updates – we’ll let you know as soon as we’re back to normal. We apologise for any inconvenience this may be causing you. For urgent queries, tap ‘Support’ in the app.
- resolved Nov 06, 2025, 04:51 PM UTC
The issue has been resolved. Any cards that were ordered during the downtime will be issued by our team. We apologise for any inconvenience this may be causing you.
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