Faster Payments and card payments disruption

Update timeline

1. investigating Oct 29, 2025, 12:23 PM UTC

   Our payment services are currently facing some technical issues, and we’re working on resolving this as soon as possible. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some members can’t approve online card transactions. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

2. resolved Oct 29, 2025, 01:12 PM UTC

   Issue resolved: Faster Payments and Card payments We've resolved the issue that was affecting our inbound and outbound payments. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.