Resolved after 1 hour 2 minutes, on January 7, 2026.
Thanks for your patience while we sorted this. We're now able to process documents as part of onboarding and account recoveries.
Update timeline
- investigating Jan 07, 2026, 03:13 PM UTC
We’re experiencing an issue in processing documents as part of onboarding and account recoveries. We’re addressing the problem with our partner, who is having these issues - thank you for your patience. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.
- resolved Jan 07, 2026, 04:16 PM UTC
Thanks for your patience while we sorted this. We're now able to process documents as part of onboarding and account recoveries.
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