Resolved after 3 hours 27 minutes, on October 9, 2025.
All affected payments have been rejected and the reserved amounts are released back into your account.
Update timeline
- identified Oct 09, 2025, 11:30 AM UTC
Outbound transfers are currently charged a fee of £10 instead of 20p. We’ve temporarily stopped all Outbound Payments to prevent further issues, and we’re fixing this as soon as possible. We apologise for the inconvenience. We’ll update this page when the issue is resolved. If you need urgent help, tap Support in your app – we’ll be there
- identified Oct 09, 2025, 11:59 AM UTC
Issue resolved: Outbound transfer fees Outbound transfers are going through at the normal 20p fee. Any payments that were attempted with the extra fee haven’t gone through – they’ll be automatically rejected. Thanks for your patience while we were fixing this.
- resolved Oct 09, 2025, 02:58 PM UTC
All affected payments have been rejected and the reserved amounts are released back into your account.
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