Sprinklr Outage History

Started Oct 13, 2026, 07:06 AM UTC· resolved Oct 16, 2026, 08:43 AM UTC

1. investigating Oct 13, 2026, 07:06 AM UTC

   We are investigating an issue affecting compute VMs in the region. The application remains stable, and no customer impact has been observed so far. The Engineering team is working with Microsoft Azure to assess the situation and determine the next steps. Further updates will be shared as more information becomes available.

2. resolved Oct 16, 2026, 08:43 AM UTC

   The issue affecting compute VMs in the region has been reviewed in coordination with Microsoft Azure. The application remains stable, and no customer impact has been observed. As there are no further issues reported, the incident is being closed. Engineering team will continue to monitor the environment and address any recurrence if observed.

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Started Oct 05, 2026, 11:22 AM UTC· resolved Oct 13, 2026, 07:16 AM UTC

1. investigating Oct 05, 2026, 11:22 AM UTC

   Hi Team, As part of our ongoing commitment to platform reliability, we will be conducting a scheduled maintenance activity for the Developer Portal. Scheduled Change Window: Sunday, 11-Oct-2026 at 11:30 AM IST Expected Duration: Approximately 30 minutes During the maintenance window, dev.sprinklr.com will be unavailable for approximately 30 minutes as we migrate the Developer Portal to the new Redocly platform. This activity is limited to the Developer Portal and will not impact Sprinklr applications or customer-facing services. Our engineering teams will closely monitor the activity and respond immediately to any unforeseen issues. Thank you for your understanding as we continue to enhance our platform reliability. In case of any issues, please reach out to [email protected].

2. resolved Oct 13, 2026, 07:16 AM UTC

   The scheduled maintenance for the Developer Portal has been completed successfully, and the portal is now available on the new platform.No impact to Sprinklr applications or customer-facing services was observed. Thank you for your patience and understanding.

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Started Oct 04, 2026, 05:12 AM UTC· resolved Oct 04, 2026, 05:36 AM UTC

1. investigating Oct 04, 2026, 05:12 AM UTC

   We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service. Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available. Status: Investigating Impact: Some users may experience service access issues.

2. resolved Oct 04, 2026, 05:36 AM UTC

   The issue has been resolved. The required updates and refresh actions have been completed, and the affected domain has been successfully validated. Services are operating normally, and no further impact has been observed. We will continue to monitor the environment to ensure continued stability.

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Started Oct 02, 2026, 10:38 AM UTC· resolved Oct 02, 2026, 12:05 PM UTC

1. investigating Oct 02, 2026, 10:38 AM UTC

   We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.

2. resolved Oct 02, 2026, 12:05 PM UTC

   The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.

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Started Sep 28, 2026, 05:49 PM UTC· resolved Sep 28, 2026, 06:08 PM UTC

1. investigating Sep 28, 2026, 05:49 PM UTC

   Hi Team, We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8. Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

2. resolved Sep 28, 2026, 06:08 PM UTC

   Hi Team, We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected. We will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

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Started Sep 15, 2026, 02:25 PM UTC· resolved Sep 16, 2026, 08:08 AM UTC

1. investigating Sep 15, 2026, 02:25 PM UTC

   Hi Team, We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module. Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.

2. resolved Sep 16, 2026, 08:08 AM UTC

   Hi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.

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Started Sep 15, 2026, 04:51 AM UTC· resolved Oct 05, 2026, 03:06 PM UTC

1. investigating Sep 15, 2026, 04:51 AM UTC

   Hi Team , As part of our ongoing commitment to platform reliability, we will be conducting a scheduled infrastructure activity. Scheduled Change Window: Friday, 18-Sep-2026 (2 AM IST) Expected Duration: Approximately 30 minutes While no extended outage is anticipated, intermittent disruptions may be experienced during the maintenance window. Our engineering teams will closely monitor the environment and respond immediately to any unforeseen issues. Thank you for your understanding as we continue to enhance our infrastructure posture. In case of any issues please reach out to [email protected]

2. investigating Oct 05, 2026, 03:06 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 05, 2026, 03:06 PM UTC

   This incident has been resolved.

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Started Sep 09, 2026, 07:44 AM UTC· resolved Sep 09, 2026, 06:37 PM UTC

1. investigating Sep 09, 2026, 07:44 AM UTC

   Hi Team, The Meta App is currently down, and all operations for the affected Meta channels are impacted. The team is currently checking the issue and investigating the cause to restore the affected operations. We will provide further updates as the investigation progresses

2. identified Sep 09, 2026, 11:37 AM UTC

   We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp. The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue. Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available

3. resolved Sep 09, 2026, 06:37 PM UTC

   The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed. We are closely monitoring the environment throughout the recovery period to ensure continued stability.

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Started Aug 21, 2026, 12:20 PM UTC· resolved Aug 29, 2026, 12:56 PM UTC

1. identified Aug 21, 2026, 12:20 PM UTC

   We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.

2. resolved Aug 29, 2026, 12:56 PM UTC

   Our Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug) For messages that were ingested during the outage, some statistics may still be incorrect. We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes. If you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.

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Started Aug 01, 2026, 03:00 AM UTC· resolved Aug 01, 2026, 03:00 AM UTC

1. resolved Aug 01, 2026, 03:29 AM UTC

   Hi all, Our monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21. The issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability. No further impact is currently observed.

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Started Jul 29, 2026, 04:03 PM UTC· resolved Aug 06, 2026, 05:52 PM UTC

1. investigating Jul 29, 2026, 04:03 PM UTC

   We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.

2. investigating Jul 29, 2026, 04:30 PM UTC

   We are continuing to investigate this issue.

3. resolved Aug 06, 2026, 05:52 PM UTC

   Resolved We have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected. Historical Message Recovery Following the resolution, Sprinklr will automatically recover messages missed during the disruption by retrieving up to the most recent 20 messages per conversation. Please note that in high-volume conversations, messages older than the most recent 20 may not be recovered. We recommend reviewing TikTok directly if you believe additional messages may have been affected. If you continue to experience issues or have any questions, please contact [email protected].

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Started Jul 16, 2026, 09:43 AM UTC· resolved Jul 16, 2026, 10:11 AM UTC

1. identified Jul 16, 2026, 09:43 AM UTC

   We are currently seeing issues with Copilot failures impacting multiple customers. The Engineering team is actively working to identify the root cause and assess the impact. Further updates will be provided as they become available.

2. identified Jul 16, 2026, 09:49 AM UTC

   Engineering is actively investigating the issue. Further updates will be shared as soon as possible.

3. identified Jul 16, 2026, 09:58 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Jul 16, 2026, 09:59 AM UTC

   We are continuing to work on a fix for this issue.

5. resolved Jul 16, 2026, 10:11 AM UTC

   The issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Copilot services have been fully restored and are operating normally. The Engineering team has validated the recovery and will continue to monitor the platform to ensure ongoing stability.

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Started Jul 11, 2026, 03:34 AM UTC· resolved Jul 11, 2026, 02:34 PM UTC

1. monitoring Jul 11, 2026, 03:34 AM UTC

   The Voice Connect certificate renewal for Mexico is currently in progress. We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed. If you experience any issues or require assistance, please write to [email protected].

2. monitoring Jul 11, 2026, 05:37 AM UTC

   The Voice Connect certificate renewal has been successfully completed from our end. The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores. If you experience any issues or require assistance, please write to [email protected].

3. resolved Jul 11, 2026, 02:34 PM UTC

   Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating normally. If you experience any issues or require assistance, please write to [email protected].

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Started Jul 07, 2026, 05:08 PM UTC· resolved Jul 14, 2026, 01:08 PM UTC

1. investigating Jul 07, 2026, 05:08 PM UTC

   We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts. The following error is being returned by the Instagram API: (#80002) There have been too many calls to this Instagram account. Wait a bit and try again. As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Further updates will be shared as more information becomes available.

2. investigating Jul 07, 2026, 05:19 PM UTC

   We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting. We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.

3. resolved Jul 14, 2026, 01:08 PM UTC

   Hi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now processing as expected. The Engineering team has validated service recovery and continues to monitor the platform to ensure stability. Thank you for your patience while we worked with the channel provider to resolve the issue.

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Started Jun 30, 2026, 08:06 PM UTC· resolved Jun 30, 2026, 08:23 PM UTC

1. investigating Jun 30, 2026, 08:06 PM UTC

   We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available

2. resolved Jun 30, 2026, 08:23 PM UTC

   The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We will continue to monitor the environment to ensure service stability.

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Started Jun 29, 2026, 02:31 PM UTC· resolved Jun 29, 2026, 04:27 PM UTC

1. investigating Jun 29, 2026, 02:31 PM UTC

   We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched. Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

2. resolved Jun 29, 2026, 04:27 PM UTC

   Hi Team, This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries

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Started Jun 25, 2026, 11:38 AM UTC· resolved Jun 25, 2026, 11:49 AM UTC

1. investigating Jun 25, 2026, 11:38 AM UTC

   Hi Team, This is to inform you that we are observing some issues with the care console in prod8. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.

2. resolved Jun 25, 2026, 11:49 AM UTC

   Hi Team, This is to inform you that the issue observed with the platform has been resolved. The service is now operating normally. Please let us know if you encounter any further issues. Thank you for your patience and support.

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Started Jun 19, 2026, 12:30 PM UTC· resolved Jun 19, 2026, 12:30 PM UTC

1. resolved Jun 19, 2026, 06:47 PM UTC

   Hi Team , We would like to inform you that the intermittent issue affecting URL accessibility has now been resolved, and services are operating as expected. If you have any further questions or require additional assistance, please do not hesitate to reach out to Sprinklr Support. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience, support, and understanding throughout the incident.

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Started Jun 15, 2026, 04:20 PM UTC· resolved Jun 15, 2026, 06:21 PM UTC

1. investigating Jun 15, 2026, 04:20 PM UTC

   We are currently experiencing a disruption affecting voice services. Users may encounter issues placing or receiving calls. Our engineering team has identified the issue and is actively investigating. We are working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

2. resolved Jun 15, 2026, 06:21 PM UTC

   The issue affecting voice services has been resolved, and services are now operating normally. Our engineering team has completed remediation efforts and continues to monitor the platform to ensure ongoing stability and performance. We apologize for any inconvenience and thank you for your patience.

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Started Jun 13, 2026, 05:55 AM UTC· resolved Jun 13, 2026, 07:17 AM UTC

1. identified Jun 13, 2026, 05:55 AM UTC

   Hi Team, We are currently investigating an issue that may cause intermittent failures or delays while loading media assets and attachments within the Sprinklr platform for a subset of customers. Our Engineering teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available.

2. resolved Jun 13, 2026, 07:17 AM UTC

   Hi Team, The issue impacting the loading of media assets and attachments within the Sprinklr platform has been resolved as of 12:25 PM IST / 06:55 AM UTC. Our Engineering teams implemented the necessary mitigation, and services have been restored successfully. We are no longer observing failures or delays, and monitoring confirms normal platform behaviour. We will continue to monitor the platform closely to ensure ongoing stability. Thank you for your patience and understanding.

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Started Jun 12, 2026, 02:02 PM UTC· resolved Jun 12, 2026, 05:27 PM UTC

1. investigating Jun 12, 2026, 02:02 PM UTC

   We are investigating reports of users encountering the following error while sending messages: "An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while." Based on our initial assessment, we suspect this may be related to an issue on the Meta side. Our engineering team is actively investigating and coordinating with the relevant parties to confirm the root cause and assess the impact. We will provide further updates as soon as more information becomes available.

2. identified Jun 12, 2026, 02:31 PM UTC

   We are investigating reports of users encountering the following error while sending messages: "An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while." Based on our current findings, the issue appears to be originating from the Meta side. We are observing multiple API failures impacting Meta channels, including Facebook and Instagram, resulting in message publishing failures. Our engineering team has raised the issue with Meta, and it is currently being investigated by their team. We are actively coordinating with the relevant parties to confirm the root cause and assess the overall impact. We will continue to monitor the situation closely and provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

3. resolved Jun 12, 2026, 05:27 PM UTC

   Hi Team , We would like to inform you that the earlier Meta outage impacting Cloud API and related services has now been resolved. Services have been fully restored and are operating normally. Our team will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding

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Started Jun 06, 2026, 11:44 AM UTC· resolved Jun 06, 2026, 11:44 AM UTC

1. resolved Jun 06, 2026, 11:44 AM UTC

   We would like to inform you that we received an alert related to the Co-browse service, which may have caused intermittent access issues for some users. Our team investigated the issue promptly and has now resolved it. The service is functioning normally, and no further impact is expected at this time. We will continue to monitor the service closely to ensure stability. Thank you for your patience and understanding.

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Started Jun 05, 2026, 10:46 PM UTC· resolved Jun 05, 2026, 11:04 PM UTC

1. identified Jun 05, 2026, 10:46 PM UTC

   Hi Team, We are currently observing that the Prod4 platform is down and services are not accessible. The team has started investigating the issue on priority and is actively checking all related components to identify the root cause. We are working to restore the platform as quickly as possible. We will share the next update shortly or once services are fully restored. Appreciate your patience and support.

2. resolved Jun 05, 2026, 11:04 PM UTC

   Hi team, We are pleased to inform you that the issue with Prod4 Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor the situation to ensure continued stability. Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.

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Started Jun 05, 2026, 07:43 AM UTC· resolved Jun 15, 2026, 10:52 AM UTC

1. investigating Jun 05, 2026, 07:43 AM UTC

   Hi All, We are currently experiencing issues with Facebook workflows due to a recent Meta platform update. The impact includes fetching posts via comments (especially dark posts), Facebook profile creation and updates, and Facebook comment retrieval across all environments. Our Engineering team is actively working with Meta on a resolution and will provide further updates as they become available.

2. identified Jun 10, 2026, 01:57 PM UTC

   Hi All, We have identified the required updates on the Sprinklr side and are currently working on implementing the fix. We will continue to share progress as deployment moves forward and confirm once all impacted workflows are restored." Thank you

3. resolved Jun 15, 2026, 10:52 AM UTC

   The issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank you for your understanding and continued partnership.

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Started May 29, 2026, 04:06 PM UTC· resolved May 29, 2026, 06:09 PM UTC

1. identified May 29, 2026, 04:06 PM UTC

   We are currently observing issues with AI Agent bots failing due to GenAI service unavailability. Initial investigation indicates that the issue appears to be originating from the Azure side, impacting GenAI service availability. Our engineering team is actively monitoring the situation and coordinating further investigation. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

2. resolved May 29, 2026, 06:09 PM UTC

   Hi Team , We would like to inform you that the issue impacting AI Agent bots due to GenAI service unavailability has now been resolved. Services are currently stable and functioning normally. The service has since recovered. Our teams will continue to monitor the environment closely to ensure stability.

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