Is Sprinklr down?

Last checked just now
Current status
Sprinklr has degraded performance

4 active incidents: Listening Explorer / Quick Search – Intermittent Slowness, Scheduled Maintenance – Developer Portal · +2 more

Official status page: https://status.sprinklr.com · Polled every 5 minutes · 481 components tracked

Sprinklr is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Sprinklr status, recent outages, and incident history — pulled directly from Sprinklr's official status page at https://status.sprinklr.com every 5 minutes. Pingoru tracks 481 Sprinklr services and has captured 15 incidents in the last 90 days (99.60% uptime). Get email, Slack, Discord, or webhook alerts the moment Sprinklr reports a new incident — free for 3 monitors, no credit card.

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Sprinklr uptime 99.60% uptime · past 90 days
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Active incidents 4

  1. Ongoing ● 3d 11h
    Started Oct 07, 2026, 06:11 PM UTC
    America (Prod)America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)
    Timeline · 1 update
    • identified · Oct 07, 2026, 06:11 PM UTC

      We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights. Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence. We will keep you updated on the progress.

    Latest: We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights. Our Engineering team is actively monitoring the issue and working to address …

  2. Ongoing ● 5d 18h
    Started Oct 05, 2026, 11:22 AM UTC
    America (Prod)America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)
    Timeline · 1 update
    • investigating · Oct 05, 2026, 11:22 AM UTC

      Hi Team, As part of our ongoing commitment to platform reliability, we will be conducting a scheduled maintenance activity for the Developer Portal. Scheduled Change Window: Sunday, 11-Oct-2026 at 11:30 AM IST Expected Duration: Approximately 30 minutes During the maintenance window, dev.sprinklr.com will be unavailable for approximately 30 minutes as we migrate the Developer Portal to the new Redocly platform. This activity is limited to the Developer Portal and will not impact Sprinklr applications or customer-facing services. Our engineering teams will closely monitor the activity and respond immediately to any unforeseen issues. Thank you for your understanding as we continue to enhance our platform reliability. In case of any issues, please reach out to [email protected].

    Latest: Hi Team, As part of our ongoing commitment to platform reliability, we will be conducting a scheduled maintenance activity for the Developer Portal. Scheduled Change Window: Sunday…

  3. Ongoing ● 115d 21h
    Started Jun 17, 2026, 08:25 AM UTC
    APAC (Prod4)
    Timeline · 1 update
    • investigating · Jun 17, 2026, 08:25 AM UTC

      We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region. Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected. We will continue to provide updates as more information becomes available and as our investigation progresses

    Latest: We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region. Our team is activ…

  4. Ongoing ● 193d 8h
    Started Mar 31, 2026, 09:18 PM UTC
    America (Prod2)America (Prod)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod15)EMEA (Prod16)APAC (Prod4)EMEA (Prod19)EMEA (Prod21)
    Timeline · 3 updates
    • investigating · Mar 31, 2026, 09:18 PM UTC

      We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.

    • identified · Apr 01, 2026, 05:33 AM UTC

      We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.

    • identified · Apr 16, 2026, 04:52 AM UTC

      Hi Team, We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution. We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.

    Latest: Hi Team, We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a res…

Recent outages & incidents

Past 90 days
  1. Resolved 23m
    Started Oct 04, 2026, 05:12 AM UTC · Resolved Oct 04, 2026, 05:36 AM UTC
    America (Prod2)
    Timeline · 2 updates
    • investigating · Oct 04, 2026, 05:12 AM UTC

      We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service. Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available. Status: Investigating Impact: Some users may experience service access issues.

    • resolved · Oct 04, 2026, 05:36 AM UTC

      The issue has been resolved. The required updates and refresh actions have been completed, and the affected domain has been successfully validated. Services are operating normally, and no further impact has been observed. We will continue to monitor the environment to ensure continued stability.

    Latest: The issue has been resolved. The required updates and refresh actions have been completed, and the affected domain has been successfully validated. Services are operating normally,…

  2. Resolved 1h 26m
    Started Oct 02, 2026, 10:38 AM UTC · Resolved Oct 02, 2026, 12:05 PM UTC
    EMEA (Prod19)
    Timeline · 2 updates
    • investigating · Oct 02, 2026, 10:38 AM UTC

      We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.

    • resolved · Oct 02, 2026, 12:05 PM UTC

      The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.

    Latest: The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering t…

  3. Resolved 19m
    Started Sep 28, 2026, 05:49 PM UTC · Resolved Sep 28, 2026, 06:08 PM UTC
    America (Prod8)
    Timeline · 2 updates
    • investigating · Sep 28, 2026, 05:49 PM UTC

      Hi Team, We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8. Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

    • resolved · Sep 28, 2026, 06:08 PM UTC

      Hi Team, We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected. We will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

    Latest: Hi Team, We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publi…

  4. Resolved 6m
    Started Sep 25, 2026, 07:24 AM UTC · Resolved Sep 25, 2026, 07:30 AM UTC
    EMEA (Prod19)
    Timeline · 2 updates
    • investigating · Sep 25, 2026, 07:24 AM UTC

      We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected

    • resolved · Sep 25, 2026, 07:30 AM UTC

      The Live Chat service issue has been resolved. Chat functionality has been restored, and incoming chats are now being received and handled normally. The service is being monitored to ensure continued stability.

    Latest: The Live Chat service issue has been resolved. Chat functionality has been restored, and incoming chats are now being received and handled normally. The service is being monitored …

  5. Resolved 17h 43m
    Started Sep 15, 2026, 02:25 PM UTC · Resolved Sep 16, 2026, 08:08 AM UTC
    America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)APAC (Prod4)
    Timeline · 2 updates
    • investigating · Sep 15, 2026, 02:25 PM UTC

      Hi Team, We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module. Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.

    • resolved · Sep 16, 2026, 08:08 AM UTC

      Hi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.

    Latest: Hi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We w…

See the full Sprinklr outage history

10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 13 incidents View full outage history →