Resolved after 1 hour 26 minutes, affecting EMEA (Prod19), on October 2, 2026.
The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.
Affected components
Update timeline
- investigating Oct 02, 2026, 10:38 AM UTC
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.
- resolved Oct 02, 2026, 12:05 PM UTC
The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.
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