Meta - Publishing Issue While Sending Messages

Update timeline

1. investigating Jun 12, 2026, 02:02 PM UTC

   We are investigating reports of users encountering the following error while sending messages: "An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while." Based on our initial assessment, we suspect this may be related to an issue on the Meta side. Our engineering team is actively investigating and coordinating with the relevant parties to confirm the root cause and assess the impact. We will provide further updates as soon as more information becomes available.

2. identified Jun 12, 2026, 02:31 PM UTC

   We are investigating reports of users encountering the following error while sending messages: "An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while." Based on our current findings, the issue appears to be originating from the Meta side. We are observing multiple API failures impacting Meta channels, including Facebook and Instagram, resulting in message publishing failures. Our engineering team has raised the issue with Meta, and it is currently being investigated by their team. We are actively coordinating with the relevant parties to confirm the root cause and assess the overall impact. We will continue to monitor the situation closely and provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

3. resolved Jun 12, 2026, 05:27 PM UTC

   Hi Team , We would like to inform you that the earlier Meta outage impacting Cloud API and related services has now been resolved. Services have been fully restored and are operating normally. Our team will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding