Sprinklr incident
Breakage in Facebook workflows due to a recent Meta update
Resolved after 10 days 3 hours, affecting APAC (Prod4) and APAC (Prod11) and 1 more, on June 5, 2026.
The issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank you for your understanding and continued partnership.
Affected components
Update timeline
- investigating Jun 05, 2026, 07:43 AM UTC
Hi All, We are currently experiencing issues with Facebook workflows due to a recent Meta platform update. The impact includes fetching posts via comments (especially dark posts), Facebook profile creation and updates, and Facebook comment retrieval across all environments. Our Engineering team is actively working with Meta on a resolution and will provide further updates as they become available.
- identified Jun 10, 2026, 01:57 PM UTC
Hi All, We have identified the required updates on the Sprinklr side and are currently working on implementing the fix. We will continue to share progress as deployment moves forward and confirm once all impacted workflows are restored." Thank you
- resolved Jun 15, 2026, 10:52 AM UTC
The issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank you for your understanding and continued partnership.
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