Sinch Outage History
Sinch degraded · 1 active incident View live status →Pingoru has recorded 288 incidents for Sinch: 288 in the last 12 months and 96 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 38 | 322 of 720 (45%) |
| May 2026 | 42 | 151 of 744 (20%) |
| June 2026 | 49 | 522 of 720 (72%) |
| July 2026 | 41 | 273 of 744 (37%) |
| August 2026 | 31 | 404 of 744 (54%) |
| September 2026 | 31 | 179 of 720 (25%) |
| October 2026 | 27 | 89 of 591 (15%) |
Incidents, newest first
Minor September 2, 2026 Delivery Issue Spain 1h 49m SMS - EMEA
Started Sep 02, 2026, 10:21 AM UTC· resolved Sep 02, 2026, 12:10 PM UTC
- investigating Sep 02, 2026, 10:21 AM UTC
We are currently observing delivery issues in Spain Incident Start Time: 2026-09-02 08:40 UTC Impact: Delayed MO's/Missing MO's We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Sep 02, 2026, 12:10 PM UTC
This incident has been resolved. Incident Start Time: 2026-09-02 08:40 UTC Incident End Time: 2026-09-02 10:35 UTC
Minor August 28, 2026 Delivery Issue United Kingdom - Lycamobile 1h 35m SMS - EMEA
Started Aug 28, 2026, 08:02 PM UTC· resolved Aug 28, 2026, 09:37 PM UTC
- investigating Aug 28, 2026, 08:02 PM UTC
We are currently observing delivery issues in United Kingdom - Lycamobile Incident Start Time: 2026-08-28 19:40 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Aug 28, 2026, 09:37 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-28 19:40 UTC Incident End Time: 2026-08-28 20:40 UTC
Minor August 28, 2026 Delivery Issue Kuwait - Ooredoo 20h 52m SMS - EMEA
Started Aug 28, 2026, 07:39 PM UTC· resolved Aug 29, 2026, 04:31 PM UTC
- investigating Aug 28, 2026, 07:39 PM UTC
We are currently observing delivery issues in Kuwait - Ooredoo Incident Start Time: 2026-08-28 19:18 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 28, 2026, 08:53 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2026, 11:05 PM UTC
We are continuing to investigate this issue.
- investigating Aug 29, 2026, 04:05 AM UTC
We are continuing to investigate this issue.
- resolved Aug 29, 2026, 04:31 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-28 19:18 UTC Incident End Time: 2026-08-29 14:07 UTC
Minor August 27, 2026 Delivery Issue Djibouti - Evatis 5h 8m SMS - EMEA
Started Aug 27, 2026, 09:41 PM UTC· resolved Aug 28, 2026, 02:49 AM UTC
- investigating Aug 27, 2026, 09:41 PM UTC
We are currently observing delivery issues in Djibouti - Evatis Incident Start Time: 2026-08-27 20:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 27, 2026, 11:10 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2026, 01:43 AM UTC
We are continuing to investigate this issue.
- resolved Aug 28, 2026, 02:49 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-27 20:50 UTC Incident End Time: 2026-08-28 02:27 UTC
Minor August 27, 2026 Service Degradation - Verification - Okta integration 1h 53m SMS Verification, Verification Text to Speech
Started Aug 27, 2026, 02:54 AM UTC· resolved Aug 27, 2026, 04:48 AM UTC
- investigating Aug 27, 2026, 02:54 AM UTC
We are currently observing issues with our Verification services for clients using Okta integrations. Incident Start Time: 2026-08-27 00:20 UTC Impact: Clients will experience failed attempts when submitting verification requests via the Okta endpoint. We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].
- resolved Aug 27, 2026, 04:48 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-27 00:20 UTC Incident End Time: 2026-08-27 03:35 UTC
Minor August 26, 2026 Service Degradation - Customer Dashboard 12h 18m Analytics
Started Aug 26, 2026, 10:47 PM UTC· resolved Aug 27, 2026, 11:05 AM UTC
- investigating Aug 26, 2026, 10:47 PM UTC
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Analytics is currently degraded in the US region. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact [email protected].
- investigating Aug 27, 2026, 12:12 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2026, 03:04 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2026, 07:05 AM UTC
We are continuing to investigate this issue.
- resolved Aug 27, 2026, 11:05 AM UTC
This incident has been resolved. Incident start time: 2026-08-26 20:32 UTC Incident end time: 2026-08-27 05:09 UTC
Minor August 26, 2026 Sinch Engage - WhatsApp Campaigns - Degradation 1h 36m Web Portal
Started Aug 26, 2026, 02:50 PM UTC· resolved Aug 26, 2026, 04:26 PM UTC
- investigating Aug 26, 2026, 02:50 PM UTC
We are observing an intermittent issue affecting WhatsApp Campaigns. Incident Start Time: 2026-08-26 12:10 UTC Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent. Our teams are actively working to resolve the issue and will provide further updates as they become available.
- investigating Aug 26, 2026, 04:06 PM UTC
We are continuing to investigate this issue.
- resolved Aug 26, 2026, 04:26 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-26 12:10 UTC Incident End Time: 2026-08-26 15:30 UTC
Minor August 25, 2026 Delivery Issue Germany - 1&1 3h 31m SMS - EMEA
Started Aug 25, 2026, 07:30 PM UTC· resolved Aug 25, 2026, 11:02 PM UTC
- investigating Aug 25, 2026, 07:30 PM UTC
We are currently observing delivery issues in Germany - 1&1. Incident Start Time: 2026-08-25 18:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 25, 2026, 09:02 PM UTC
We are continuing to investigate this issue.
- resolved Aug 25, 2026, 11:02 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-25 18:49 UTC Incident End Time: 2026-08-25 21:27 UTC
Minor August 24, 2026 US1 & US7 - Site Degradation 2h 43m SMPP - US, Redhot XML (mBlox), ENUM US, HTTP - US and 3 more
Started Aug 24, 2026, 10:25 AM UTC· resolved Aug 24, 2026, 01:08 PM UTC
- investigating Aug 24, 2026, 10:25 AM UTC
Dear Client, We are currently experiencing a performance degradation on our US1 and US7 sites. Incident Start Time: 2026-08-24 10:00 UTC Our engineers are currently investigating and additional information will follow as it becomes available. Affected Site: US1, US7, REST API US, Legacy APIs US If you have any questions, please contact [email protected].
- monitoring Aug 24, 2026, 11:05 AM UTC
Our engineers have identified the cause of the issue and have applied a fix. We will continue to monitor the performance of the US sites. Incident Restoration Time: 2026-08-24 10:55 UTC If you have any questions, please contact [email protected].
- resolved Aug 24, 2026, 01:08 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-24 10:00 UTC Incident Restoration Time: 2026-08-24 10:55 UTC Incident End Time: 2026-08-24 12:25 UTC Should you experience any issues establishing SMPP connections after the incident, kindly attempt to restart the binds/connections.
Minor August 22, 2026 Delivery Issue Bulgaria - Vivacom 3h 10m SMS - EMEA
Started Aug 22, 2026, 03:11 PM UTC· resolved Aug 22, 2026, 06:22 PM UTC
- investigating Aug 22, 2026, 03:11 PM UTC
We are currently observing delivery issues in Bulgaria - Vivacom Incident Start Time: 2026-08-22 14:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
- investigating Aug 22, 2026, 04:16 PM UTC
We are continuing to investigate this issue.
- resolved Aug 22, 2026, 06:22 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-22 14:11 UTC Incident End Time: 2026-08-22 17:21 UTC
Minor August 21, 2026 Delivery Issue Philippines - Globe Telecom 4h 24m SMS - APAC
Started Aug 21, 2026, 08:06 AM UTC· resolved Aug 21, 2026, 12:31 PM UTC
- investigating Aug 21, 2026, 08:06 AM UTC
We are currently observing delivery issues in Philippines - Globe Telecom. Incident Start Time: 2026-08-21 07:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]
- investigating Aug 21, 2026, 10:03 AM UTC
We are continuing to investigate this issue.
- resolved Aug 21, 2026, 12:31 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-21 07:02 UTC Incident End Time: 2026-08-21 11:24 UTC
Minor August 20, 2026 Delivery Issue Canada - ICE Wireles 12d 22h SMS - CA - ShortCode
Started Aug 20, 2026, 05:28 AM UTC· resolved Sep 02, 2026, 03:56 AM UTC
- investigating Aug 20, 2026, 05:28 AM UTC
We are currently observing delivery issues in Canada - ICE Wireless. Incident Start Time: 2026-08-20 02:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 20, 2026, 06:50 AM UTC
We are continuing to investigate this issue.
- investigating Aug 20, 2026, 08:31 AM UTC
We are continuing to investigate this issue.
- investigating Aug 20, 2026, 11:57 AM UTC
We are continuing to investigate this issue.
- investigating Aug 20, 2026, 08:05 PM UTC
We are continuing to investigate this issue.
- investigating Aug 21, 2026, 07:48 AM UTC
We are continuing to investigate this issue.
- investigating Aug 22, 2026, 08:05 AM UTC
We are continuing to investigate this issue.
- investigating Aug 23, 2026, 09:12 AM UTC
We are continuing to investigate this issue.
- investigating Aug 24, 2026, 11:21 AM UTC
We are continuing to investigate this issue.
- investigating Aug 25, 2026, 12:11 PM UTC
We are continuing to investigate this issue.
- investigating Aug 25, 2026, 08:22 PM UTC
We are continuing to investigate this issue.
- investigating Aug 26, 2026, 08:25 PM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2026, 08:32 PM UTC
We are continuing to investigate this issue.
- investigating Aug 29, 2026, 09:05 PM UTC
We are continuing to investigate this issue.
- investigating Aug 30, 2026, 10:08 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2026, 11:05 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 01, 2026, 08:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 03:56 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-20 02:44 UTC Incident End Time: 2026-09-01 07:47 UTC
Minor August 18, 2026 Sinch Engage - Web portal degradation 38m Web Portal, Legacy Brands (MessageNet, DirectSMS, MobiPost, SMS Central, Wholesale SMS, Streetdata)
Started Aug 18, 2026, 02:52 PM UTC· resolved Aug 18, 2026, 03:30 PM UTC
- investigating Aug 18, 2026, 02:52 PM UTC
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings. The issue is affecting both EU and APAC environments. Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available. We are actively investigating and will provide further updates as more information becomes available.
- resolved Aug 18, 2026, 03:30 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-18 13:32 UTC Incident End Time: 2026-08-18 15:22 UTC
Minor August 18, 2026 Delivery Issue - United Kingdom - Lycamobile UK 2h 20m SMS - EMEA
Started Aug 18, 2026, 10:40 AM UTC· resolved Aug 18, 2026, 01:01 PM UTC
- investigating Aug 18, 2026, 10:40 AM UTC
We are currently observing delivery issues in United Kingdom - Lycamobile UK Incident Start Time: 2026-08-18 09:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Aug 18, 2026, 01:01 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-18 09:23 UTC Incident End Time: 2026-08-18 12:04 UTC
Minor August 18, 2026 Delivery Issue French Guiana - Free Caraibe 5h 2m SMS - LATAM
Started Aug 18, 2026, 12:32 AM UTC· resolved Aug 18, 2026, 05:35 AM UTC
- investigating Aug 18, 2026, 12:32 AM UTC
We are currently observing delivery issues in French Guiana - Free Caraibe Incident Start Time: 2026-08-17 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 18, 2026, 02:27 AM UTC
We are continuing to investigate this issue.
- resolved Aug 18, 2026, 05:35 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-17 23:29 UTC
Minor August 18, 2026 Delivery Issue Martinique - Free Caraibe 10h 51m SMS - LATAM
Started Aug 18, 2026, 12:08 AM UTC· resolved Aug 18, 2026, 11:00 AM UTC
- investigating Aug 18, 2026, 12:08 AM UTC
We are currently observing delivery issues in Martinique - Free Caraibe Incident Start Time: 2026-08-17 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 18, 2026, 02:27 AM UTC
We are continuing to investigate this issue.
- investigating Aug 18, 2026, 05:19 AM UTC
We are continuing to investigate this issue.
- resolved Aug 18, 2026, 11:00 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-18 09:16 UTC
Minor August 18, 2026 Delivery Issue Guadeloupe - Free Caraibe 10h 54m SMS - LATAM
Started Aug 18, 2026, 12:04 AM UTC· resolved Aug 18, 2026, 10:59 AM UTC
- investigating Aug 18, 2026, 12:04 AM UTC
We are currently observing delivery issues in Guadeloupe - Free Caraibe Incident Start Time: 2026-08-17 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 18, 2026, 02:28 AM UTC
We are continuing to investigate this issue.
- investigating Aug 18, 2026, 05:12 AM UTC
We are continuing to investigate this issue.
- investigating Aug 18, 2026, 05:20 AM UTC
We are continuing to investigate this issue.
- resolved Aug 18, 2026, 10:59 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-18 09:16 UTC
Minor August 16, 2026 Service Degradation - REST API - US 17h 50m REST - US
Started Aug 16, 2026, 08:43 PM UTC· resolved Aug 17, 2026, 02:34 PM UTC
- investigating Aug 16, 2026, 08:43 PM UTC
We are currently experiencing a service degradation affecting REST API in the US region. Incident Start Time: 2026-08-16 17:58 UTC Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].
- investigating Aug 16, 2026, 11:11 PM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2026, 02:03 AM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2026, 06:17 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2026, 07:39 AM UTC
We are no longer observing any further issues affecting this service. Our teams continue to closely monitor the service while the investigation is ongoing.
- resolved Aug 17, 2026, 02:34 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-16 17:58 UTC Incident End Time: 2026-08-17 02:45 UTC
Minor August 14, 2026 Delivery Issue - United Kingdom - O2 UK 1h 16m SMS - EMEA
Started Aug 14, 2026, 09:57 AM UTC· resolved Aug 14, 2026, 11:13 AM UTC
- investigating Aug 14, 2026, 09:57 AM UTC
We are currently observing delivery issues in United Kingdom - O2 Incident Start Time: 2026-08-14 09:36 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Aug 14, 2026, 11:13 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-14 09:36 UTC Incident End Time: 2026-08-14 10:12 UTC
Minor August 14, 2026 Delivery Issue Sweden - Telia 1h 18m SMS - EMEA
Started Aug 14, 2026, 08:13 AM UTC· resolved Aug 14, 2026, 09:32 AM UTC
- investigating Aug 14, 2026, 08:13 AM UTC
We are currently observing delivery issues in Sweden - Telia Incident Start Time: 2026-08-14 07:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Aug 14, 2026, 09:32 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-14 07:44 UTC Incident End Time: 2026-08-14 09:27 UTC
Minor August 14, 2026 Delivery Issue Colombia - Telefonica 2h SMS - LATAM
Started Aug 14, 2026, 12:51 AM UTC· resolved Aug 14, 2026, 02:51 AM UTC
- investigating Aug 14, 2026, 12:51 AM UTC
We are currently observing delivery issues in Colombia - Telefonica Incident Start Time: 2026-08-14 00:25 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 14, 2026, 02:03 AM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 02:51 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-14 00:25 UTC Incident End Time: 2026-08-14 02:25 UTC
Notice August 13, 2026 Service Degradation – Number Lookups – All Regions – API
Started Aug 13, 2026, 10:05 PM UTC· resolved Aug 13, 2026, 10:05 PM UTC
- resolved Aug 13, 2026, 10:05 PM UTC
Please be advised that we experienced a short service interruption with the Sinch Number Lookup API service. Requests received a 500 response to number lookup API requests. The incident is now resolved and impact times were 21:10 - 21:29. All services are now restored. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we close out this incident. For further information or assistance, please contact us at [email protected].
Notice August 13, 2026 Service Degradation - AU1 Site - Retroactive –
Started Aug 13, 2026, 10:14 AM UTC· resolved Aug 13, 2026, 10:14 AM UTC
- resolved Aug 13, 2026, 01:50 PM UTC
Dear client, We are writing to retroactively inform you that we experienced a temporary degradation on our AU1 Site. Incident Start Time: 2026-08-13 12:14 UTC Incident End Time: 2026-08-13 12:50 UTC Customers may have experienced short term connectivity issues, Missing/Delayed MTs/MOs during the incident period. If you have any questions, please contact [email protected].
Minor August 11, 2026 Delivery Issue France - Lebara 2h 59m SMS - EMEA
Started Aug 11, 2026, 01:14 PM UTC· resolved Aug 11, 2026, 04:13 PM UTC
- investigating Aug 11, 2026, 01:14 PM UTC
We are currently observing delivery issues in France - Lebara Incident Start Time: 2026-08-11 12:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Aug 11, 2026, 02:34 PM UTC
We are continuing to investigate this issue.
- resolved Aug 11, 2026, 04:13 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-11 12:32 UTC Incident End Time: 2026-08-11 15:48 UTC
Minor August 8, 2026 Delivery Issue Mexico - AT&T Mexico 1h 20m SMS - LATAM
Started Aug 08, 2026, 07:10 PM UTC· resolved Aug 08, 2026, 08:30 PM UTC
- investigating Aug 08, 2026, 07:10 PM UTC
We are currently observing delivery issues towards Mexico - AT&T Mexico. Incident Start Time: 2026-08-08 18:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
- resolved Aug 08, 2026, 08:30 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-08 20:18 UTC Incident End Time: 2026-08-08 18:42 UTC