Resolved after 2 hours 43 minutes, affecting SMPP - US and Redhot XML (mBlox) and 1 more, on August 24, 2026.
This incident has been resolved. Incident Start Time: 2026-08-24 10:00 UTC Incident Restoration Time: 2026-08-24 10:55 UTC Incident End Time: 2026-08-24 12:25 UTC Should you experience any issues establishing SMPP connections after the incident, kindly attempt to restart the binds/connections.
Affected components
Update timeline
- investigating Aug 24, 2026, 10:25 AM UTC
Dear Client, We are currently experiencing a performance degradation on our US1 and US7 sites. Incident Start Time: 2026-08-24 10:00 UTC Our engineers are currently investigating and additional information will follow as it becomes available. Affected Site: US1, US7, REST API US, Legacy APIs US If you have any questions, please contact [email protected].
- monitoring Aug 24, 2026, 11:05 AM UTC
Our engineers have identified the cause of the issue and have applied a fix. We will continue to monitor the performance of the US sites. Incident Restoration Time: 2026-08-24 10:55 UTC If you have any questions, please contact [email protected].
- resolved Aug 24, 2026, 01:08 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-24 10:00 UTC Incident Restoration Time: 2026-08-24 10:55 UTC Incident End Time: 2026-08-24 12:25 UTC Should you experience any issues establishing SMPP connections after the incident, kindly attempt to restart the binds/connections.
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