Sinch Outage History
Sinch degraded · 1 active incident View live status →Pingoru has recorded 287 incidents for Sinch: 287 in the last 12 months and 95 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 38 | 322 of 720 (45%) |
| May 2026 | 42 | 151 of 744 (20%) |
| June 2026 | 49 | 522 of 720 (72%) |
| July 2026 | 41 | 273 of 744 (37%) |
| August 2026 | 31 | 404 of 744 (54%) |
| September 2026 | 31 | 179 of 720 (25%) |
| October 2026 | 26 | 79 of 548 (14%) |
Incidents, newest first
Minor October 23, 2026 Delivery Issue Brazil - SurfTelecom 12h 5m SMS - LATAM
Started Oct 23, 2026, 04:16 AM UTC· resolved Oct 23, 2026, 04:21 PM UTC
- investigating Oct 23, 2026, 04:16 AM UTC
We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Oct 23, 2026, 06:02 AM UTC
We are continuing to investigate this issue.
- investigating Oct 23, 2026, 09:01 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 23, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 04:21 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC
Minor October 22, 2026 Delivery Issue Denmark - Nuuday 3h 32m SMS - EMEA
Started Oct 22, 2026, 02:13 PM UTC· resolved Oct 22, 2026, 05:46 PM UTC
- investigating Oct 22, 2026, 02:13 PM UTC
We are currently observing delivery issues in Denmark - Nuuday Incident Start Time: 2026-10-22 13:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 22, 2026, 05:46 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-22 13:42 UTC Incident End Time: 2026-10-22 14:36 UTC
Minor October 22, 2026 Delivery Issue United Kingdom - O2 2h 14m SMS - EMEA
Started Oct 22, 2026, 12:50 PM UTC· resolved Oct 22, 2026, 03:04 PM UTC
- investigating Oct 22, 2026, 12:50 PM UTC
We are currently observing delivery issues in United Kingdom - O2. Incident Start Time: 2026-10-22 12:28 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]
- resolved Oct 22, 2026, 03:04 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-22 12:28 UTC Incident End Time: 2026-10-22 14:16 UTC
Minor October 21, 2026 Delivery Issue Bolivia - Entel 1h 20m SMS - LATAM
Started Oct 21, 2026, 03:49 PM UTC· resolved Oct 21, 2026, 05:09 PM UTC
- investigating Oct 21, 2026, 03:49 PM UTC
We are currently observing delivery issues in Bolivia - Entel Incident Start Time: 2026-10-21 15:16 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 21, 2026, 05:09 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-21 15:16 UTC Incident End Time: 2026-10-21 16:30 UTC
Minor October 21, 2026 Delivery Issue France - Orange 8h 33m SMS - EMEA
Started Oct 21, 2026, 12:15 PM UTC· resolved Oct 21, 2026, 08:48 PM UTC
- investigating Oct 21, 2026, 12:15 PM UTC
We are currently observing delivery issues in France - Orange. Incident Start Time: 2026-10-21 09:37 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]
- investigating Oct 21, 2026, 03:58 PM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2026, 06:33 PM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2026, 08:48 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-21 09:37 UTC Incident End Time: 2026-10-21 19:58 UTC
Minor October 19, 2026 Sinch Engage - Web Portal - Reporting degradation 5h 5m Web Portal
Started Oct 19, 2026, 05:45 AM UTC· resolved Oct 19, 2026, 10:51 AM UTC
- investigating Oct 19, 2026, 05:45 AM UTC
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.
- identified Oct 19, 2026, 06:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 19, 2026, 10:51 AM UTC
This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC
Minor October 15, 2026 Delivery Issue Norlys - Denmark 38m SMS - EMEA
Started Oct 15, 2026, 01:25 AM UTC· resolved Oct 15, 2026, 02:03 AM UTC
- investigating Oct 15, 2026, 01:25 AM UTC
We are currently observing delivery issues in Norlys - Denmark. Incident Start Time: 2026-10-15 00:30 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 15, 2026, 02:03 AM UTC
This incident has been resolved. Incident Start Time: 2026-10-15 00:30 UTC Incident End Time: 2026-10-15 01:53 UTC
Minor October 14, 2026 Delivery Issue Evatis - Djibouti 2h 19m SMS - EMEA
Started Oct 14, 2026, 11:00 PM UTC· resolved Oct 15, 2026, 01:20 AM UTC
- investigating Oct 14, 2026, 11:00 PM UTC
We are currently observing delivery issues in Evatis - Djibouti Incident Start Time: 2026-10-14 22:14 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 15, 2026, 01:20 AM UTC
This incident has been resolved. Incident Start Time: 2026-10-14 22:14 UTC End Start Time: 2026-10-15 00:14 UTC
Minor October 11, 2026 Delivery Issue New Zealand - Spark 1h 20m SMS - APAC
Started Oct 11, 2026, 04:36 PM UTC· resolved Oct 11, 2026, 05:56 PM UTC
- investigating Oct 11, 2026, 04:36 PM UTC
We are currently observing delivery issues in New Zealand - Spark Incident Start Time: 2026-10-11 16:09 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 11, 2026, 05:56 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-11 16:09 UTC Incident End Time: 2026-10-11 17:25 UTC
Minor October 9, 2026 Delivery Issue Guatemala - Tigo 3h 36m SMS - LATAM
Started Oct 09, 2026, 08:37 AM UTC· resolved Oct 09, 2026, 12:14 PM UTC
- investigating Oct 09, 2026, 08:37 AM UTC
We are currently observing delivery issues in Guatemala - Tigo. Incident Start Time: 2026-10-09 07:46 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]
- investigating Oct 09, 2026, 10:08 AM UTC
We are continuing to investigate this issue.
- resolved Oct 09, 2026, 12:14 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-09 07:46 UTC Incident End Time: 2026-10-09 10:53 UTC
Notice October 9, 2026 Engage - Zoho CRM Temporary Outage 30m
Started Oct 09, 2026, 07:00 AM UTC· resolved Oct 09, 2026, 07:30 AM UTC
- resolved Oct 09, 2026, 10:00 AM UTC
We are writing to inform you regarding an incident that affected our Engage - Zoho CRM services during the below time-frame. Incident Start Time: 2026-10-09 07:00 UTC Incident End Time: 2026-10-09 07:30 UTC During the incident you may have experienced issues sending messages, reviewing reports and other functionalities. A fix has been deployed and the issue was resolved. Thank you for understanding and our sincere apologies for any disruptions to your business.
Minor October 8, 2026 Delivery Issue Sweden - Tele2Comviq 13m SMS - EMEA
Started Oct 08, 2026, 09:36 AM UTC· resolved Oct 08, 2026, 09:50 AM UTC
- investigating Oct 08, 2026, 09:36 AM UTC
We are currently observing delivery issues towards Sweden - Tele2Comviq. Incident Start Time: 2026-10-08 09:03 UTC We will update as soon as we have more information.
- resolved Oct 08, 2026, 09:50 AM UTC
This incident has been resolved. Incident Start Time: 2026-10-08 09:03 UTC Incident End Time: 2026-03-26 09:41 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Minor October 7, 2026 Delivery Issue USA - AT&T 5h 6m SMS - US - ShortCode, SMS - US - Toll Free
Started Oct 07, 2026, 04:59 PM UTC· resolved Oct 07, 2026, 10:06 PM UTC
- investigating Oct 07, 2026, 04:59 PM UTC
We are currently observing delivery issues in USA - AT&T. Incident Start Time: 2026-10-07 13:59 UTC Impact: Clients may experience delayed or missing delivery receipts for Short Code and Toll-Free traffic towards AT&T United States. We will update as soon as we have more information. If you have any questions, please contact [email protected]
- monitoring Oct 07, 2026, 06:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 10:06 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-07 13:59 UTC Incident End Time: 2026-10-07 17:46 UTC
Minor October 7, 2026 Delivery Issue Guadeloupe - Orange 8h 29m SMS - EMEA
Started Oct 07, 2026, 06:50 AM UTC· resolved Oct 07, 2026, 03:19 PM UTC
- investigating Oct 07, 2026, 06:50 AM UTC
We are currently observing delivery issues in Guadeloupe - Orange. Incident Start Time: 2026-10-07 04:21 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]
- investigating Oct 07, 2026, 08:15 AM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2026, 11:40 AM UTC
We are continuing to investigate this issue.
- resolved Oct 07, 2026, 03:19 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-07 04:21 UTC Incident End Time: 2026-10-07 14:20 UTC
Minor October 7, 2026 Delivery Issue Belgium - Mobistar 2h 32m SMS - EMEA
Started Oct 07, 2026, 04:48 AM UTC· resolved Oct 07, 2026, 07:21 AM UTC
- investigating Oct 07, 2026, 04:48 AM UTC
We are currently observing delivery issues in Belgium - Mobistar Incident Start Time: 2026-10-07 03:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 07, 2026, 07:21 AM UTC
This incident has been resolved. Incident Start Time: 2026-10-07 03:32 UTC Incident End Time: 2026-10-07 06:03 UTC
Minor October 6, 2026 Delivery Issue Panama - Tigo 1h 13m SMS - LATAM
Started Oct 06, 2026, 06:07 PM UTC· resolved Oct 06, 2026, 07:21 PM UTC
- investigating Oct 06, 2026, 06:07 PM UTC
We are currently observing delivery issues in Panama - Tigo Incident Start Time: 2026-10-06 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 06, 2026, 07:21 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-06 17:37 UTC Incident End Time: 2026-10-06 18:16 UTC
Minor October 6, 2026 Delivery Issue Nicaragua - Tigo 1h 16m SMS - LATAM
Started Oct 06, 2026, 06:01 PM UTC· resolved Oct 06, 2026, 07:17 PM UTC
- investigating Oct 06, 2026, 06:01 PM UTC
We are currently observing delivery issues in Nicaragua - Tigo Incident Start Time: 2026-10-06 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 06, 2026, 07:17 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-06 17:37 UTC Incident End Time: 2026-10-06 18:14 UTC
Minor October 6, 2026 Delivery Issue French Guiana - Digicel 42m SMS - LATAM
Started Oct 06, 2026, 01:58 PM UTC· resolved Oct 06, 2026, 02:41 PM UTC
- investigating Oct 06, 2026, 01:58 PM UTC
We are currently observing delivery issues in French Guiana - Digicel Incident Start Time: 2026-10-06 13:41 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- resolved Oct 06, 2026, 02:41 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-06 13:41 UTC Incident End Time: 2026-10-06 14:08 UTC
Notice October 6, 2026 Post-Incident Notification - Delivery Issue Sweden - Tele2Comviq –
Started Oct 06, 2026, 06:59 AM UTC· resolved Oct 06, 2026, 06:59 AM UTC
- resolved Oct 06, 2026, 11:58 AM UTC
We experienced an issue with sending towards Tele2Comviq - Sweden. Impact: Customers may have experienced Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. Incident Start Time: 2026-10-06 06:59:00 UTC Incident End Time: 2026-10-06 07:07:00 UTC If you have any questions, please contact [email protected]
Minor October 4, 2026 Delivery Issue New Zealand - OneNZ 3h 19m SMS - APAC
Started Oct 04, 2026, 11:47 AM UTC· resolved Oct 04, 2026, 03:06 PM UTC
- investigating Oct 04, 2026, 11:47 AM UTC
We are currently observing delivery issues New Zealand - OneNZ Incident Start Time: 2026-10-04 11:06 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
- resolved Oct 04, 2026, 03:06 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-04 11:06 UTC Incident End Time: 2026-10-04 13:08 UTC
Minor October 4, 2026 Delivery Issue Brazil - Vivo 6h 6m SMS - LATAM
Started Oct 04, 2026, 06:09 AM UTC· resolved Oct 04, 2026, 12:16 PM UTC
- investigating Oct 04, 2026, 06:09 AM UTC
We are currently observing delivery issues in Brazil - Vivo Incident Start Time: 2026-10-04 04:10 UTC Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Oct 04, 2026, 08:03 AM UTC
We are continuing to investigate this issue.
- investigating Oct 04, 2026, 11:29 AM UTC
We are continuing to investigate this issue.
- resolved Oct 04, 2026, 12:16 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-04 04:10 UTC Incident End Time: 2026-10-04 11:13 UTC
Notice October 2, 2026 Calling Degradation - PSTN 3h 14m
Started Oct 02, 2026, 05:51 AM UTC· resolved Oct 02, 2026, 09:05 AM UTC
- resolved Oct 02, 2026, 10:20 AM UTC
We want to inform you that we experienced a performance degradation impacting our Calling service. Incident Start Time: 2026-10-02 05:51 UTC Incident End Time: 2026-10-02 09:05 UTC Impact: Customers may have experienced failed attempts when making PSTN outbound calls. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding while we worked to resolve the issue. For further information or assistance, please contact us at [email protected].
Minor October 1, 2026 Service Degradation - 10DLC Campaign Provisioning 2h 14m Numbers Administration, US Campaigns
Started Oct 01, 2026, 04:36 PM UTC· resolved Oct 01, 2026, 06:51 PM UTC
- investigating Oct 01, 2026, 04:36 PM UTC
We are currently experiencing a service degradation affecting 10DLC campaign provisioning. Impact: Clients may experience intermittent issues, including delays or failures, when provisioning 10DLC campaigns. Incident Start Time: 2026-10-01 14:29 UTC We are actively investigating and will provide further updates as more information becomes available. For any inquiries, please contact us at [email protected].
- resolved Oct 01, 2026, 06:51 PM UTC
This incident has been resolved. Incident Start Time: 2026-10-01 14:29 UTC Incident End Time: 2026-10-01 18:12 UTC
Notice October 1, 2026 Post-Incident Notification - RTCx Services - US 3h 36m
Started Oct 01, 2026, 06:00 AM UTC· resolved Oct 01, 2026, 09:36 AM UTC
- resolved Oct 01, 2026, 10:28 AM UTC
We experienced an issue causing degradation for RTCx services in the US region. The issue was identified and a fix deployed to resolve the issue Incident Start Time: 2026-10-01 8:00 UTC Incident End Time: 2026-05-06 9:36 UTC Impact: Some traffic could have been delayed and/or rejected If you have any questions, please contact [email protected]
Minor September 28, 2026 Delivery Issue Qatar - Ooredoo Qatar 1h 8m SMS - EMEA
Started Sep 28, 2026, 10:26 PM UTC· resolved Sep 28, 2026, 11:35 PM UTC
- investigating Sep 28, 2026, 10:26 PM UTC
We are currently observing delivery issues in Qatar - Ooredoo Qatar. Incident Start Time: 2026-09-28 21:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- monitoring Sep 28, 2026, 11:03 PM UTC
We are observing a service restoration and are monitoring traffic performance.
- resolved Sep 28, 2026, 11:35 PM UTC
This incident has been resolved. Incident Start Time: 2026-09-28 21:43 UTC Incident End Time: 2026-09-28 22:46 UTC