Sinch incident

Sinch Engage - WhatsApp Campaigns - Degradation

Resolved after 1 hour 36 minutes, affecting Web Portal, on August 26, 2026.

resolved Aug 26, 2026, 04:26 PM UTC

This incident has been resolved. Incident Start Time: 2026-08-26 12:10 UTC Incident End Time: 2026-08-26 15:30 UTC

Started
Aug 26, 2026, 02:50 PM UTC
Resolved
Aug 26, 2026, 04:26 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 26, 2026, 02:50 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Aug 26, 2026, 02:50 PM UTC

    We are observing an intermittent issue affecting WhatsApp Campaigns. Incident Start Time: 2026-08-26 12:10 UTC Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent. Our teams are actively working to resolve the issue and will provide further updates as they become available.

  2. investigating Aug 26, 2026, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 26, 2026, 04:26 PM UTC

    This incident has been resolved. Incident Start Time: 2026-08-26 12:10 UTC Incident End Time: 2026-08-26 15:30 UTC

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