Simbase Outage History

Started Dec 07, 2025, 05:20 PM UTC· resolved Dec 08, 2025, 04:40 AM UTC

1. investigating Dec 07, 2025, 05:20 PM UTC

   Widespread service degradation reported on a roaming partner network. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected. Affected countries: XX

2. investigating Dec 07, 2025, 05:20 PM UTC

   [2025-12-07 17:09:23] - Incident status was updated to "investigating". Summary: A roaming partner is experiencing widespread service degradation on their network. New data sessions may be affected, but existing sessions remain unaffected. The issue is being investigated and work is underway to resolve it. Updates will be provided as the situation progresses.

3. monitoring Dec 07, 2025, 08:01 PM UTC

   [2025-12-07 19:51:32] - Incident status was updated to "monitoring". Summary: A roaming partner has reported that a service degradation affecting data session establishment is now in recovery. The situation is being monitored for improvements.

4. resolved Dec 08, 2025, 04:40 AM UTC

   [2025-12-08 04:38:51] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. The roaming partner has addressed the issue. Services are being monitored for any further developments.

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Started Dec 04, 2025, 09:00 PM UTC· resolved Dec 05, 2025, 08:00 AM UTC

1. identified Dec 04, 2025, 09:00 PM UTC

   A data service outage is currently affecting mobile connectivity. The issue appears to be related to upstream connectivity problems. Investigations and restoration efforts are underway. Affected countries: XX

2. investigating Dec 04, 2025, 09:00 PM UTC

   [2025-12-04 20:48:39] - Incident status was updated to "investigating". Summary: A provider is investigating a decrease in data sessions. More information will be provided as it becomes available.

3. identified Dec 04, 2025, 09:00 PM UTC

   [2025-12-04 20:59:52] - Incident status was updated to "identified". Summary: A provider is experiencing a data service outage due to an upstream connectivity issue. They are actively working to restore service.

4. investigating Dec 04, 2025, 09:20 PM UTC

   [2025-12-04 21:19:49] - Incident status was updated to "investigating". Summary: Work is ongoing to restore service, but there is currently no estimated time for resolution. Additional updates will be provided as they become available.

5. investigating Dec 04, 2025, 10:00 PM UTC

   [2025-12-04 21:56:16] - Incident status was updated to "investigating". Summary: The provider is still working with their suppliers to resolve the ongoing issue. They will provide another update once they have an estimated time for service restoration.

6. investigating Dec 04, 2025, 10:00 PM UTC

   [2025-12-04 21:58:37] - Incident status was updated to "investigating". Summary: Service restoration is expected within the next hour. Additional updates will be provided.

7. monitoring Dec 04, 2025, 10:40 PM UTC

   [2025-12-04 22:29:02] - Incident status was updated to "monitoring". Summary: Connectivity has been restored and service is recovering. The situation will continue to be monitored.

8. investigating Dec 04, 2025, 11:00 PM UTC

   [2025-12-04 22:54:31] - Incident status was updated to "investigating". Summary: Data sessions are recovering as expected. The situation continues to be monitored.

9. resolved Dec 05, 2025, 08:00 AM UTC

   [2025-12-05 07:47:11] - Incident status was updated to "resolved". Summary: The service disruption has been fully resolved and normal operations have resumed.

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Started Nov 28, 2025, 02:40 AM UTC· resolved Nov 28, 2025, 09:00 AM UTC

1. investigating Nov 28, 2025, 02:40 AM UTC

   A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may encounter issues with new connections. Affected countries: XX

2. investigating Nov 28, 2025, 02:40 AM UTC

   [2025-11-28 02:33:59] - Incident status was updated to "investigating". Summary: A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may experience issues with new connections. The provider is working to resolve the issue and will provide updates.

3. investigating Nov 28, 2025, 05:00 AM UTC

   [2025-11-28 04:54:13] - Incident status was updated to "investigating". Summary: A data service degradation is currently under investigation. The issue primarily affects new network connections, while existing sessions remain unaffected. Technical teams are working to restore full service.

4. identified Nov 28, 2025, 08:00 AM UTC

   [2025-11-28 07:55:11] - Incident status was updated to "identified". Summary: A data service degradation affecting new network interactions is being experienced. Existing sessions are unaffected, but devices may have issues with new connections. The service is currently in recovery, with completion expected soon.

5. resolved Nov 28, 2025, 09:00 AM UTC

   [2025-11-28 08:57:27] - Incident status was updated to "resolved". Summary: A data service degradation affecting new network interactions has been resolved. The issue primarily impacted new connections, while existing sessions remained unaffected. Service has fully recovered and performance is being monitored.

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Started Nov 27, 2025, 10:00 PM UTC· resolved Nov 28, 2025, 07:20 AM UTC

1. investigating Nov 27, 2025, 10:00 PM UTC

   Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability. Affected countries: NL

2. investigating Nov 27, 2025, 10:00 PM UTC

   [2025-11-27 21:53:58] - Incident status was updated to "investigating". Summary: Authentication issues affecting certain APNs have been identified since 3:45 PM. The team is monitoring and working to maintain service stability. Updates will be provided if IoT-related issues occur.

3. monitoring Nov 28, 2025, 07:20 AM UTC

   [2025-11-28 07:07:10] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

4. resolved Nov 28, 2025, 07:20 AM UTC

   [2025-11-28 07:09:00] - Incident status was updated to "resolved". Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.

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Started Nov 25, 2025, 12:00 PM UTC· resolved Nov 25, 2025, 03:20 PM UTC

1. investigating Nov 25, 2025, 12:00 PM UTC

   A partial disruption of the 2G mobile access network is affecting connectivity in the northern part of a European country. The issue is under investigation. Affected countries: NL

2. investigating Nov 25, 2025, 12:00 PM UTC

   [2025-11-25 11:55:20] - Incident status was updated to "investigating". Summary: A mobile network provider is experiencing a 2G network outage in the northern region of the Netherlands. The issue began this morning and is currently under investigation. Further updates are expected.

3. monitoring Nov 25, 2025, 01:40 PM UTC

   [2025-11-25 13:21:53] - Incident status was updated to "monitoring". Summary: A network component experienced a connection loss due to a patch-related issue. The problem has been resolved and service is being restored.

4. resolved Nov 25, 2025, 03:20 PM UTC

   [2025-11-25 15:02:39] - Incident status was updated to "resolved". Summary: The provider has confirmed that the previously reported disturbance has been resolved.

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Started Nov 18, 2025, 02:00 PM UTC· resolved Nov 18, 2025, 03:40 PM UTC

1. investigating Nov 18, 2025, 02:00 PM UTC

   Performance degradation affecting mobile data services for IoT devices in the United Kingdom. The issue is being investigated by the local network provider. Affected countries: GB

2. investigating Nov 18, 2025, 02:00 PM UTC

   [2025-11-18 13:26:37] - Incident status was updated to "investigating". Summary: A roaming partner in the UK is experiencing performance issues. The issue is under investigation and further updates are expected.

3. investigating Nov 18, 2025, 02:20 PM UTC

   [2025-11-18 14:07:38] - Incident status was updated to "investigating". Summary: An external internet issue is impacting roaming infrastructure. The provider is currently investigating the problem.

4. identified Nov 18, 2025, 03:00 PM UTC

   [2025-11-18 14:30:57] - Incident status was updated to "identified". Summary: The provider reports seeing recovery in their network. They will continue to monitor the situation.

5. monitoring Nov 18, 2025, 03:00 PM UTC

   [2025-11-18 14:37:47] - Incident status was updated to "monitoring". Summary: The network provider has identified the issue and is working on a fix. Some customers are reporting service recovery.

6. monitoring Nov 18, 2025, 03:40 PM UTC

   [2025-11-18 15:27:40] - Incident status was updated to "monitoring". Summary: A network provider reported that roaming infrastructure was impacted due to link issues with a partner carrier. The problem has been resolved, roaming traffic restored, and business checks are now positive.

7. resolved Nov 18, 2025, 03:40 PM UTC

   [2025-11-18 15:27:49] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

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Started Nov 18, 2025, 01:21 PM UTC· resolved Nov 18, 2025, 03:20 PM UTC

1. investigating Nov 18, 2025, 01:21 PM UTC

   A connectivity issue is affecting mobile network services in the UK. Devices may experience difficulties registering on the network and could face unstable data or SMS services. The issue appears to be isolated to one specific carrier, while other UK networks are operating normally. Affected countries: GB

2. investigating Nov 18, 2025, 01:21 PM UTC

   [2025-11-18 13:06:16] - Incident status was updated to "investigating". Summary: An issue is affecting connectivity on a UK network. Devices attempting to roam on this network may experience registration problems, unstable data, or SMS service issues. Other UK networks are operating normally. Network partners are investigating the problem, and updates will be provided when available.

3. monitoring Nov 18, 2025, 02:20 PM UTC

   [2025-11-18 14:09:32] - Incident status was updated to "monitoring". Summary: The root cause of the connectivity issue has been identified and a fix has been deployed. Devices are now successfully registering and data/SMS traffic is resuming. The situation will continue to be monitored to ensure network stability.

4. resolved Nov 18, 2025, 03:20 PM UTC

   [2025-11-18 15:13:20] - Incident status was updated to "resolved". Summary: The reported issue has been confirmed as resolved.

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Started Nov 18, 2025, 01:01 PM UTC· resolved Nov 18, 2025, 03:20 PM UTC

1. investigating Nov 18, 2025, 01:01 PM UTC

   A service degradation is affecting mobile network connectivity in the United Kingdom. Devices attempting to connect to the affected network may experience issues. Affected countries: GB

2. investigating Nov 18, 2025, 01:01 PM UTC

   [2025-11-18 13:00:03] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting connectivity on a UK network. Devices attempting to connect may experience issues. Further updates are expected soon.

3. identified Nov 18, 2025, 02:02 PM UTC

   [2025-11-18 13:36:30] - Incident status was updated to "identified". Summary: A network routing issue has been confirmed with a UK roaming partner. As a temporary mitigation, access to the affected network has been blocked, allowing devices to connect to other functioning networks in the UK. The issue is being monitored and updates will be provided as available.

4. monitoring Nov 18, 2025, 03:00 PM UTC

   [2025-11-18 14:44:24] - Incident status was updated to "monitoring". Summary: Latest tests show successful results and the network block has been lifted. Traffic recovery is being observed. The situation will continue to be monitored to ensure full service restoration, with further updates to follow as recovery progresses.

5. resolved Nov 18, 2025, 03:20 PM UTC

   [2025-11-18 15:15:50] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved and all services are now fully operational.

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Started Nov 18, 2025, 12:32 PM UTC· resolved Nov 18, 2025, 05:32 PM UTC

1. identified Nov 18, 2025, 12:32 PM UTC

   Some of our operations are being impacted by a widespread CloudFlare outage. Provisioning operations (enabling/disabling SIM cards) and sending SMS messages for ⚫ BLACK and 🟢 GREEN profile SIM cards might sporadically fail at this time. Diagnostics might sporadically show the message: "We have detected provisioning irregularities with this SIM. Please open a support ticket". You can ignore this message while this incident is ongoing. The Store and this status page might also be intermittently unavailable during this outage. You can monitor https://www.cloudflarestatus.com/ for more information.

2. monitoring Nov 18, 2025, 03:53 PM UTC

   According to our instrumentation, all impacted services have fully recovered; most notably, provisioning and SMS operations of ⚫ BLACK and 🟢 GREEN profile SIM cards are back to normal. CloudFlare reports a fix has been deployed and they are actively mitigating the remaining issues. We continue to monitor the situation for further developments.

3. resolved Nov 18, 2025, 05:32 PM UTC

   We are resolving this incident as service is stable and Cloudflare reports full recovery on their end is underway.

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Started Nov 18, 2025, 12:20 PM UTC· resolved Nov 18, 2025, 04:00 PM UTC

1. identified Nov 18, 2025, 12:20 PM UTC

   A roaming partner in the UK is experiencing connectivity problems, affecting mobile services. The issue has been escalated and is under investigation. Affected countries: GB

2. identified Nov 18, 2025, 12:20 PM UTC

   [2025-11-18 11:00:06] - Incident status was updated to "identified". Summary: A provider is experiencing issues with their UK roaming partner. They have raised a ticket to address the problem.

3. investigating Nov 18, 2025, 12:20 PM UTC

   [2025-11-18 11:30:06] - Incident status was updated to "investigating". Summary: The issue has been escalated to the relevant roaming partner. An update is pending from them regarding the ongoing incident.

4. monitoring Nov 18, 2025, 02:40 PM UTC

   [2025-11-18 14:25:13] - Incident status was updated to "monitoring". Summary: A fix has been implemented and service is in the process of being restored. The situation will continue to be monitored.

5. resolved Nov 18, 2025, 04:00 PM UTC

   [2025-11-18 15:26:51] - Incident status was updated to "resolved". Summary: The provider has confirmed that the issue has been resolved and service has fully recovered.

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Started Nov 15, 2025, 02:20 AM UTC· resolved Nov 15, 2025, 08:41 PM UTC

1. investigating Nov 15, 2025, 02:20 AM UTC

   Intermittent wireless service reported in Frankfurt area. Investigation ongoing. Affected countries: DE

2. investigating Nov 15, 2025, 02:20 AM UTC

   [2025-11-15 02:13:13] - Incident status was updated to "investigating". Summary: An investigation is currently underway regarding a reported issue.

3. monitoring Nov 15, 2025, 03:00 AM UTC

   [2025-11-15 02:52:41] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

4. resolved Nov 15, 2025, 08:41 PM UTC

   [2025-11-15 20:33:05] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

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Started Nov 12, 2025, 12:20 PM UTC· resolved Nov 17, 2025, 11:40 AM UTC

1. investigating Nov 12, 2025, 12:20 PM UTC

   Signaling traffic decline observed, potentially affecting connectivity for Blue SIM profile in the Netherlands. This may impact mobile data and voice services. Affected countries: NL

2. investigating Nov 12, 2025, 12:20 PM UTC

   [2025-11-12 12:12:56] - Incident status was updated to "investigating". Summary: A decline in signalling traffic has been observed, causing call setup and SMS failures. The issue is being investigated as a priority.

3. monitoring Nov 12, 2025, 12:40 PM UTC

   [2025-11-12 12:23:35] - Incident status was updated to "monitoring". Summary: Signalling levels are recovering to normal. Monitoring continues as the root cause is investigated.

4. resolved Nov 17, 2025, 11:40 AM UTC

   [2025-11-17 11:33:02] - Incident status was updated to "resolved". Summary: The reported incident has been resolved with no further issues observed.

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Started Nov 10, 2025, 10:40 PM UTC· resolved Nov 12, 2025, 07:36 AM UTC

1. investigating Nov 10, 2025, 10:40 PM UTC

   Abnormal behavior detected on CAT-M networks affecting roaming connectivity. This may cause temporary access issues to CAT-M networks for IoT devices. Affected countries: US

2. investigating Nov 10, 2025, 10:40 PM UTC

   [2025-11-10 22:24:30] - Incident status was updated to "investigating". Summary: An issue has been identified affecting certain SIMs roaming on two major CAT-M networks in the United States. This may cause temporary access problems. The provider is actively investigating and working to restore normal service.

3. resolved Nov 12, 2025, 07:36 AM UTC

   This incident has been resolved.

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Started Nov 07, 2025, 07:20 PM UTC· resolved Nov 08, 2025, 07:33 AM UTC

1. investigating Nov 07, 2025, 07:20 PM UTC

   Investigating reports of degraded data performance and intermittent connectivity affecting mobile connections in the United States. Issues include high packet loss and reduced throughput. Connections remain active but struggle with reliable data transfer. Affected countries: US

2. investigating Nov 07, 2025, 07:20 PM UTC

   [2025-11-07 19:08:42] - Incident status was updated to "investigating". Summary: An investigation is underway regarding degraded data performance and intermittent connectivity issues affecting devices in the US. The problem is characterized by high packet loss and reduced throughput. While connections typically remain active, reliable data transfer is impacted. The issue has been escalated and efforts are ongoing to identify and resolve the problem.

3. identified Nov 07, 2025, 09:40 PM UTC

   [2025-11-07 21:38:11] - Incident status was updated to "identified". Summary: The provider has identified the issue and is actively working on resolving it.

4. resolved Nov 08, 2025, 07:33 AM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 04:00 PM UTC· resolved Nov 04, 2025, 08:08 AM UTC

1. investigating Oct 29, 2025, 04:00 PM UTC

   Service degradation reported affecting multiple mobile networks in Tanzania. Devices may experience connectivity issues when attempting to connect to affected networks. Alternative networks are operating normally. Affected countries: TZ

2. investigating Oct 29, 2025, 04:00 PM UTC

   [2025-10-29 15:47:56] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting two specific networks. Devices attempting to connect to these networks may experience issues. Other networks are operating normally.

3. identified Oct 31, 2025, 11:20 AM UTC

   [2025-10-31 11:20:11] - Incident status was updated to "identified". Summary: A country-wide network shutdown in Tanzania is ongoing, affecting multiple mobile operators. Devices may experience complete loss of connectivity or degraded service. The situation is being monitored closely, and updates will be provided when available.

4. resolved Nov 04, 2025, 08:08 AM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 04:20 PM UTC· resolved Oct 20, 2025, 09:20 PM UTC

1. investigating Oct 20, 2025, 04:20 PM UTC

   A global network service degradation is causing connectivity issues for devices using the Green SIM profile. New data sessions may be difficult to establish, while existing sessions remain unaffected. The issue is being investigated and traffic rerouting is in progress. Affected countries: AL, AD, AT, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IS, IE, IT, LV, LI, LT, LU, MT, MC, ME, NL, MK, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, GB, VA

2. investigating Oct 20, 2025, 04:20 PM UTC

   [2025-10-20 16:15:28] - Incident status was updated to "investigating". Summary: A global network service degradation is causing connectivity issues for some devices in Europe. New data sessions may be affected, while existing sessions remain stable. The issue is under investigation, and efforts are underway to reroute traffic and resolve the problem.

3. resolved Oct 20, 2025, 09:20 PM UTC

   [2025-10-20 21:14:20] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.

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Started Oct 20, 2025, 12:40 PM UTC· resolved Oct 21, 2025, 01:09 PM UTC

1. identified Oct 20, 2025, 12:40 PM UTC

   Due to a widespread external service disruption, our help desk is currently unable to process incoming requests. We appreciate your patience as this issue is being resolved. It may take some time before we can review your tickets, as our service provider is working diligently to clear their backlog.

2. resolved Oct 21, 2025, 01:09 PM UTC

   This incident has been resolved.

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Started Oct 10, 2025, 10:20 PM UTC· resolved Oct 11, 2025, 02:20 PM UTC

1. investigating Oct 10, 2025, 10:20 PM UTC

   Intermittent wireless service reported in Chicago area. Investigation ongoing. Affected countries: US

2. investigating Oct 10, 2025, 10:20 PM UTC

   [2025-10-10 22:18:20] - Incident status was updated to "investigating". Summary: An investigation is currently underway regarding a reported issue.

3. monitoring Oct 11, 2025, 03:40 AM UTC

   [2025-10-11 03:26:14] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

4. resolved Oct 11, 2025, 02:20 PM UTC

   [2025-10-11 14:11:15] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.

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Started Oct 10, 2025, 08:40 PM UTC· resolved Oct 11, 2025, 07:40 AM UTC

1. investigating Oct 10, 2025, 08:40 PM UTC

   Service degradation affecting mobile network in Mexico. Users may experience connection failures and data transmission issues. Affected countries: MX

2. investigating Oct 10, 2025, 08:40 PM UTC

   [2025-10-10 20:38:55] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting a network in Mexico. Customers may experience connection issues when trying to register or transmit data on this network.

3. identified Oct 10, 2025, 09:00 PM UTC

   [2025-10-10 20:50:14] - Incident status was updated to "identified". Summary: An issue affecting connectivity on one network in Mexico has been identified. Many SIMs are successfully connecting to alternative networks. The provider is investigating the cause and expected resolution time. Further updates will be provided when available.

4. monitoring Oct 11, 2025, 06:40 AM UTC

   [2025-10-11 06:25:46] - Incident status was updated to "monitoring". Summary: Service on a network in Mexico has been restored. Many devices are now successfully connected and operating normally. Final monitoring and validation tests are being performed to ensure full stability before closing the incident.

5. resolved Oct 11, 2025, 07:40 AM UTC

   [2025-10-11 07:35:33] - Incident status was updated to "resolved". Summary: The incident affecting network services in Mexico has been resolved. Connectivity has been fully restored and is now operating at normal levels.

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Started Oct 09, 2025, 09:00 PM UTC· resolved Oct 10, 2025, 12:40 AM UTC

1. monitoring Oct 09, 2025, 09:00 PM UTC

   A service degradation affected new network interactions on a specific SIM profile. While existing sessions were unaffected, devices may have encountered issues with new connections. The issue is recovering with redundant nodes in place, and system stability is being monitored. Affected countries: XX

2. monitoring Oct 09, 2025, 09:00 PM UTC

   [2025-10-09 20:58:59] - Incident status was updated to "monitoring". Summary: A service degradation affected new network connections for certain devices. Redundant systems have helped recover traffic, and the situation is improving. Existing sessions were not impacted. Monitoring continues as full recovery is expected soon.

3. resolved Oct 10, 2025, 12:40 AM UTC

   [2025-10-10 00:21:10] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.

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Started Oct 09, 2025, 07:40 PM UTC· resolved Oct 10, 2025, 07:57 AM UTC

1. investigating Oct 09, 2025, 07:40 PM UTC

   Investigating intermittent data sessions affecting a subset of devices. Impacted devices may experience shorter session durations and occasional disconnections. Affected countries: XX

2. investigating Oct 09, 2025, 07:40 PM UTC

   [2025-10-09 19:31:28] - Incident status was updated to "investigating". Summary: An investigation is underway regarding connectivity issues affecting a subset of devices. Impacted devices may experience brief sessions and intermittent disconnections. The team is working with partners to determine the root cause.

3. resolved Oct 10, 2025, 07:57 AM UTC

   Our partner reports service has been restored.

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Started Oct 09, 2025, 12:04 PM UTC· resolved Oct 09, 2025, 05:47 PM UTC

1. investigating Oct 09, 2025, 12:04 PM UTC

   An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards. We are monitoring the situation and will provide updates as soon as they are available.

2. identified Oct 09, 2025, 12:25 PM UTC

   The upstream partner has identified the issue and reports service is now starting to restore. We continue to monitor the situation closely.

3. identified Oct 09, 2025, 12:48 PM UTC

   The upstream partner reports that service is not recovering anymore, and new failures are currently being investigated and corrected. We continue to monitor the situation closely and will provide further updates as soon as they are available.

4. monitoring Oct 09, 2025, 01:37 PM UTC

   The upstream partner reports service is recovering again, but full service restoration may take some time. We continue to monitor the situation closely and will provide further updates as soon as they are available.

5. monitoring Oct 09, 2025, 02:48 PM UTC

   Our systems indicate that connectivity services have been restored, but provisioning is still degraded. We advise to not change SIM card state (enable/disable SIM cards) of affected SIM cards (🔵 BLUE and 🟡 YELLOW) until further notice, to prevent enabled SIM cards from losing connectivity. Do not cycle them disabled and then enabled again, or they will likely get stuck in disabled until this issue is resolved. We are waiting for updates from our partner, and will continue to monitor the situation closely.

6. monitoring Oct 09, 2025, 03:31 PM UTC

   Our systems indicate that provisioning services are now operational as well. Our partners also reported that service has fully recovered, but is operating without full resilience. They are currently restoring redundancies. We continue to monitor the situation and will provide further updates.

7. monitoring Oct 09, 2025, 04:03 PM UTC

   Our systems indicate that both connectivity and provisioning services have degraded again. We continue to monitor the situation and will provide further updates.

8. monitoring Oct 09, 2025, 04:28 PM UTC

   Our systems indicate that both connectivity and provisioning services have recovered. We continue to monitor the situation and will provide further updates.

9. resolved Oct 09, 2025, 05:47 PM UTC

   This incident has been resolved. The involved partner has scheduled maintenance work tomorrow night to restore full service resilience. No service disruption is anticipated but they acknowledge increased risk while the work takes place, between 20 and 23 hours UTC. Follow the related external maintenance here: https://www.simbasestatus.com/incidents/d325869m4kfb

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