Simbase incident
[External] - Authentication Issues Affecting Mobile Data Connectivity
Resolved after 9 hours 20 minutes, on November 27, 2025.
[2025-11-28 07:09:00] - Incident status was updated to "resolved". Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.
Update timeline
- investigating Nov 27, 2025, 10:00 PM UTC
Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability. Affected countries: NL
- investigating Nov 27, 2025, 10:00 PM UTC
[2025-11-27 21:53:58] - Incident status was updated to "investigating". Summary: Authentication issues affecting certain APNs have been identified since 3:45 PM. The team is monitoring and working to maintain service stability. Updates will be provided if IoT-related issues occur.
- monitoring Nov 28, 2025, 07:20 AM UTC
[2025-11-28 07:07:10] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.
- resolved Nov 28, 2025, 07:20 AM UTC
[2025-11-28 07:09:00] - Incident status was updated to "resolved". Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.
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