Simbase incident

[External] - Mobile Data Connectivity Issues

Resolved after 12 hours 17 minutes, affecting Data Connectivity, on October 9, 2025.

investigating Oct 09, 2025, 07:40 PM UTC

[2025-10-09 19:31:28] - Incident status was updated to "investigating". Summary: An investigation is underway regarding connectivity issues affecting a subset of devices. Impacted devices may experience brief sessions and intermittent disconnections. The team is working with partners to determine the root cause.

Started
Oct 09, 2025, 07:40 PM UTC
Resolved
Oct 10, 2025, 07:57 AM UTC
Duration
12h 17m
Detected by Pingoru
Oct 09, 2025, 07:40 PM UTC

Affected components

Data Connectivity

Update timeline

  1. investigating Oct 09, 2025, 07:40 PM UTC

    Investigating intermittent data sessions affecting a subset of devices. Impacted devices may experience shorter session durations and occasional disconnections. Affected countries: XX

  2. investigating Oct 09, 2025, 07:40 PM UTC

    [2025-10-09 19:31:28] - Incident status was updated to "investigating". Summary: An investigation is underway regarding connectivity issues affecting a subset of devices. Impacted devices may experience brief sessions and intermittent disconnections. The team is working with partners to determine the root cause.

  3. resolved Oct 10, 2025, 07:57 AM UTC

    Our partner reports service has been restored.

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