[External] - Service Degradation Affecting Green SIM Profile

Update timeline

1. investigating Oct 20, 2025, 04:20 PM UTC

   A global network service degradation is causing connectivity issues for devices using the Green SIM profile. New data sessions may be difficult to establish, while existing sessions remain unaffected. The issue is being investigated and traffic rerouting is in progress. Affected countries: AL, AD, AT, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IS, IE, IT, LV, LI, LT, LU, MT, MC, ME, NL, MK, NO, PL, PT, RO, SM, RS, SK, SI, ES, SE, CH, GB, VA

2. investigating Oct 20, 2025, 04:20 PM UTC

   [2025-10-20 16:15:28] - Incident status was updated to "investigating". Summary: A global network service degradation is causing connectivity issues for some devices in Europe. New data sessions may be affected, while existing sessions remain stable. The issue is under investigation, and efforts are underway to reroute traffic and resolve the problem.

3. resolved Oct 20, 2025, 09:20 PM UTC

   [2025-10-20 21:14:20] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.