Resolved after 5 hours, affecting SMS Messaging and SMS Messaging and 1 more, on November 18, 2025.
We are resolving this incident as service is stable and Cloudflare reports full recovery on their end is underway.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:32 PM UTC
Some of our operations are being impacted by a widespread CloudFlare outage. Provisioning operations (enabling/disabling SIM cards) and sending SMS messages for ⚫ BLACK and 🟢 GREEN profile SIM cards might sporadically fail at this time. Diagnostics might sporadically show the message: "We have detected provisioning irregularities with this SIM. Please open a support ticket". You can ignore this message while this incident is ongoing. The Store and this status page might also be intermittently unavailable during this outage. You can monitor https://www.cloudflarestatus.com/ for more information.
- monitoring Nov 18, 2025, 03:53 PM UTC
According to our instrumentation, all impacted services have fully recovered; most notably, provisioning and SMS operations of ⚫ BLACK and 🟢 GREEN profile SIM cards are back to normal. CloudFlare reports a fix has been deployed and they are actively mitigating the remaining issues. We continue to monitor the situation for further developments.
- resolved Nov 18, 2025, 05:32 PM UTC
We are resolving this incident as service is stable and Cloudflare reports full recovery on their end is underway.
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