Sendcloud Outage History

Started Jul 27, 2026, 03:27 PM UTC· resolved Aug 03, 2026, 12:14 PM UTC

1. identified Jul 27, 2026, 03:27 PM UTC

   The issue has been identified and we are implementing a fix.

2. resolved Aug 03, 2026, 12:14 PM UTC

   The issue is resolved.

Read the full incident report →

Started Jul 17, 2026, 09:53 AM UTC· resolved Jul 17, 2026, 12:54 PM UTC

1. investigating Jul 17, 2026, 09:53 AM UTC

   We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

2. monitoring Jul 17, 2026, 11:09 AM UTC

   CTT Express implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. CTT Express implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.

3. resolved Jul 17, 2026, 12:54 PM UTC

   The incident has been resolved. El incidente fue resuelto.

Read the full incident report →

Started Jul 16, 2026, 11:33 AM UTC· resolved Jul 16, 2026, 01:11 PM UTC

1. investigating Jul 16, 2026, 11:33 AM UTC

   We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

2. monitoring Jul 16, 2026, 12:11 PM UTC

   Asendia implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Asendia heeft een oplossing geïmplimenteerd. We blijven de uitkomst van de oplossing monitoren om er zeker van te zijn dat het probleem is opgelost. Asendia hat einen Fix (eine Lösung) implementiert und veröffentlicht. Wir werden die Leistung weiterhin überwachen, um sicherzustellen, dass der Service vollständig wiederhergestellt ist. Asendia a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli. Asendia ha implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato. Asednia implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.

3. resolved Jul 16, 2026, 01:11 PM UTC

   This issue is resolved. Het probleem is opgelost. Das Problem ist gelöst. Ce problème a été résolu. Il problema è stato risolto. La incidencia ha sido resuelta.

Read the full incident report →

Started Jul 15, 2026, 01:07 PM UTC· resolved Jul 15, 2026, 03:39 PM UTC

1. investigating Jul 15, 2026, 01:07 PM UTC

   We are currently investigating an issue affecting Colissimo label announcement. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes Colissimo.

2. monitoring Jul 15, 2026, 03:26 PM UTC

   The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Le transporteur a mis en place et déployé un correctif. Nous continuerons à surveiller les performances afin de nous assurer que le service est entièrement rétabli.

3. resolved Jul 15, 2026, 03:39 PM UTC

   This issue is resolved. Ce problème a été résolu.

Read the full incident report →

Started Jul 10, 2026, 10:05 AM UTC· resolved Jul 10, 2026, 02:09 PM UTC

1. investigating Jul 10, 2026, 10:05 AM UTC

   We are currently investigating an issue where item weights are imported while they should not be. Multiple integrations are affected by the issue.

2. identified Jul 10, 2026, 11:15 AM UTC

   We have identified the cause of the issue and are working on implementing a fix.

3. monitoring Jul 10, 2026, 01:43 PM UTC

   A fix has been implemented an we are monitoring the results

4. resolved Jul 10, 2026, 02:09 PM UTC

   The issue has been resolved.

Read the full incident report →

Started Jul 08, 2026, 10:39 AM UTC· resolved Jul 08, 2026, 12:11 PM UTC

1. investigating Jul 08, 2026, 10:39 AM UTC

   We are currently investigating an issue affecting TNT IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette TNT IT.

2. monitoring Jul 08, 2026, 11:08 AM UTC

   The service has recovered, we will continue monitoring this incident. Il servizio è stato ripristinato, continueremo a monitorare questo incidente.

3. resolved Jul 08, 2026, 12:11 PM UTC

   The issue has been resolved. Il problema è stato risolto.

Read the full incident report →

Started Jul 08, 2026, 07:55 AM UTC· resolved Jul 13, 2026, 11:04 AM UTC

1. investigating Jul 08, 2026, 07:55 AM UTC

   We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

2. monitoring Jul 08, 2026, 09:53 AM UTC

   Asendia implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Asendia implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.

3. resolved Jul 13, 2026, 11:04 AM UTC

   The incident has been resolved. El incidente fue resuelto.

Read the full incident report →

Started Jul 08, 2026, 07:46 AM UTC· resolved Jul 08, 2026, 11:06 AM UTC

1. investigating Jul 08, 2026, 07:46 AM UTC

   We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

2. identified Jul 08, 2026, 08:44 AM UTC

   The carrier has identified the issue and is working on a solution. A more in-depth update can be found on the carriers status page here -> https://status.colissimo.fr/notices/suampspexd8jb7mu-anomalie-potentielle La cause de l'incident a été identifiée par le transporteur, qui travaille actuellement à la mise en place d'une solution. Une mise à jour plus détaillée est disponible sur la page de statut du transporteur, ici. -> https://status.colissimo.fr/notices/suampspexd8jb7mu-anomalie-potentielle

3. monitoring Jul 08, 2026, 09:22 AM UTC

   Colissimo implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Colissimo a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.

4. resolved Jul 08, 2026, 11:06 AM UTC

   This incident has been resolved. Ce problème a été résolu.

Read the full incident report →

Started Jul 07, 2026, 07:24 AM UTC· resolved Jul 07, 2026, 12:08 PM UTC

1. investigating Jul 07, 2026, 07:24 AM UTC

   We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken.

2. monitoring Jul 07, 2026, 11:39 AM UTC

   The service has recovered, we will continue monitoring this incident. De service heeft zich hersteld, We blijven de situatie monitoren om er zeker van te zijn dat het probleem is opgelost.

3. resolved Jul 07, 2026, 12:08 PM UTC

   This issue is resolved. Het probleem is opgelost.

Read the full incident report →

Started Jul 06, 2026, 07:27 AM UTC· resolved Jul 06, 2026, 08:49 AM UTC

1. investigating Jul 06, 2026, 07:27 AM UTC

   We are currently investigating an issue affecting DPD label announcement. We onderzoeken momenteel een probleem met de voormelding van DPD-verzendlabels.

2. monitoring Jul 06, 2026, 08:20 AM UTC

   A fix has been released by the carrier, and we are monitoring the results De vervoerder heeft een oplossing doorgevoerd en we monitoren de resultaten.

3. resolved Jul 06, 2026, 08:49 AM UTC

   The incident is resolved Het incident is opgelost.

Read the full incident report →

Started Jun 26, 2026, 01:00 PM UTC· resolved Jun 29, 2026, 03:23 PM UTC

1. investigating Jun 26, 2026, 01:00 PM UTC

   We are currently investigating an order import issue for integration Ecwid by Lightspeed. We zijn op dit moment bezig met het onderzoek naar een probleem met de order import voor integratie Ecwid by Lightspeed.

2. monitoring Jun 26, 2026, 01:04 PM UTC

   A fix has been implemented for the order import issue. We are currently monitoring the results. Er is een oplossing geïmplementeerd voor het order import probleem. We houden de status hiervan in de gaten.

3. resolved Jun 29, 2026, 03:23 PM UTC

   The issue has been resolved

Read the full incident report →

Started Jun 25, 2026, 10:26 AM UTC· resolved Jun 25, 2026, 12:11 PM UTC

1. investigating Jun 25, 2026, 10:26 AM UTC

   We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

2. monitoring Jun 25, 2026, 11:54 AM UTC

   A fix has been implemented by the carrier and we are monitoring the results. El transportista ha implementado una solución y estamos monitoreando los resultados.

3. resolved Jun 25, 2026, 12:11 PM UTC

   The issue has been resolved El problema ya se ha resuelto

Read the full incident report →

Started Jun 23, 2026, 10:42 AM UTC· resolved Jun 25, 2026, 12:40 PM UTC

1. investigating Jun 23, 2026, 10:42 AM UTC

   We are currently investigating an issue preventing users from announcing labels. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.

2. identified Jun 23, 2026, 03:18 PM UTC

   The issue has been identified by the carrier and they are working on a fix. Il problema è stato identificato dal corriere, che sta lavorando a una soluzione.

3. resolved Jun 25, 2026, 12:40 PM UTC

   The issue has been resolved. Il problema è stato risolto.

Read the full incident report →

Started Jun 19, 2026, 01:52 PM UTC· resolved Jun 19, 2026, 03:28 PM UTC

1. investigating Jun 19, 2026, 01:52 PM UTC

   Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience.

2. investigating Jun 19, 2026, 02:05 PM UTC

   Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience.

3. monitoring Jun 19, 2026, 02:53 PM UTC

   We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.

4. resolved Jun 19, 2026, 03:28 PM UTC

   This issue has been resolved.

Read the full incident report →

Started Jun 18, 2026, 09:08 AM UTC· resolved Jun 18, 2026, 02:01 PM UTC

1. investigating Jun 18, 2026, 09:08 AM UTC

   We are currently investigating an issue affecting TNT IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette TNT IT.

2. monitoring Jun 18, 2026, 12:54 PM UTC

   The issue was resolved and we are monitoring the results. Il problema è stato risolto e stiamo monitorando i risultati.

3. resolved Jun 18, 2026, 02:01 PM UTC

   The issue has been resolved. Il problema è stato risolto.

Read the full incident report →

Started Jun 16, 2026, 09:14 AM UTC· resolved Jun 17, 2026, 11:45 AM UTC

1. investigating Jun 16, 2026, 09:14 AM UTC

   We are currently experiencing a label announcement issue with Amazon shipping. The error is "Missing or invalid authentication data". We are investigating the cause and we will share an update shortly. Actualmente estamos experimentando un problema con el anuncio de etiquetas en los envíos de Amazon. El error es: "Faltan datos de autenticación o no son válidos". Estamos investigando la causa y compartiremos una actualización en breve.

2. investigating Jun 17, 2026, 07:53 AM UTC

   We are currently experiencing a label announcement issue with Amazon shipping. The error is "Missing or invalid authentication data". We are investigating the cause and we will share an update shortly. Actualmente estamos experimentando un problema con el anuncio de etiquetas en los envíos de Amazon. El error es: "Faltan datos de autenticación o no son válidos". Estamos investigando la causa y compartiremos una actualización en breve. Nous rencontrons actuellement un problème lié à la génération des étiquettes d’expédition Amazon. Le message d’erreur affiché est : "Données d’authentification manquantes ou non valides". Nous sommes en train d’enquêter sur la cause de ce problème et nous vous communiquerons une mise à jour dans les plus brefs délais.

3. monitoring Jun 17, 2026, 11:00 AM UTC

   We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Hemos implementado y lanzado una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente. Nous avons implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.

4. resolved Jun 17, 2026, 11:45 AM UTC

   This issue has been resolved. Esta incidencia se ha resuelto. Ce problème a été résolu.

Read the full incident report →

Started Jun 15, 2026, 01:33 PM UTC· resolved Jun 18, 2026, 02:08 PM UTC

1. investigating Jun 15, 2026, 01:33 PM UTC

   We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

2. investigating Jun 15, 2026, 03:20 PM UTC

   We are still investigating an issue preventing users to create labels with OnTime Seguimos investigando un problema que impide a los usuarios crear etiquetas con OnTime.

3. investigating Jun 16, 2026, 11:43 AM UTC

   We are still investigating an issue preventing users to create labels with OnTime Seguimos investigando un problema que impide a los usuarios crear etiquetas con OnTime.

4. investigating Jun 17, 2026, 03:33 PM UTC

   We are still investigating an issue preventing users to create labels with OnTime Seguimos investigando un problema que impide a los usuarios crear etiquetas con OnTime.

5. resolved Jun 18, 2026, 02:08 PM UTC

   The issue was resolved by the carrier. El transportista ha resuelto el problema.

Read the full incident report →

Started Jun 15, 2026, 12:30 PM UTC· resolved Jun 15, 2026, 01:53 PM UTC

1. investigating Jun 15, 2026, 12:30 PM UTC

   We are currently investigating an issue preventing users from announcing labels. Nous sommes actuellement en train d'examiner un problème qui empêche les utilisateurs d'annoncer des étiquettes.

2. resolved Jun 15, 2026, 01:53 PM UTC

   L'incident est à présent résolu. The incident has been resolved.

Read the full incident report →

Started Jun 15, 2026, 09:00 AM UTC· resolved Aug 21, 2026, 10:46 AM UTC

1. investigating Jun 15, 2026, 09:00 AM UTC

   We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.

2. monitoring Jun 15, 2026, 11:48 AM UTC

   The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.

3. investigating Jun 15, 2026, 01:14 PM UTC

   We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.

4. monitoring Jun 15, 2026, 02:50 PM UTC

   The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.

5. investigating Jun 16, 2026, 09:31 AM UTC

   The issue is ongoing and we are waiting for feedback from the carrier.

6. investigating Jun 16, 2026, 11:43 AM UTC

   The issue is ongoing and we are waiting for feedback from the carrier.

7. investigating Jun 17, 2026, 03:34 PM UTC

   The issue is ongoing and we are waiting for feedback from the carrier. Il problema è ancora in corso e siamo in attesa di un riscontro da parte del corriere.

8. monitoring Aug 20, 2026, 03:05 PM UTC

   We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Abbiamo implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato.

9. resolved Aug 21, 2026, 10:46 AM UTC

   The issue is resolved. Il problema è stato risolto.

Read the full incident report →

Started Jun 11, 2026, 01:05 PM UTC· resolved Jun 11, 2026, 03:34 PM UTC

1. investigating Jun 11, 2026, 01:05 PM UTC

   We are currently investigating an issue affecting BRT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette BRT.

2. monitoring Jun 11, 2026, 02:25 PM UTC

   The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.

3. monitoring Jun 11, 2026, 03:33 PM UTC

   The issue has been resolved by the carrier

4. resolved Jun 11, 2026, 03:34 PM UTC

   The issue has been resolved by the carrier

Read the full incident report →

Started Jun 10, 2026, 09:43 AM UTC· resolved Jun 10, 2026, 03:35 PM UTC

1. investigating Jun 10, 2026, 09:43 AM UTC

   We are currently investigating an issue preventing the creation of shipments to Pickup Points with the carrier. We onderzoeken momenteel een probleem dat het aanmaken van zendingen naar afhaalpunten met de vervoerder verhindert. Wir untersuchen derzeit ein Problem, das die Erstellung von Sendungen an Abholstellen mit dem Versanddienstleister verhindert.

2. monitoring Jun 10, 2026, 12:16 PM UTC

   The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. De vervoerder heeft een oplossing geïmplementeerd en uitgerold. We blijven de prestaties monitoren om te zorgen dat de service volledig hersteld is. Der Versanddienstleister hat einen Fix implementiert und veröffentlicht. Wir werden die Leistung weiterhin überwachen, um sicherzustellen, dass der Dienst vollständig wiederhergestellt ist

3. resolved Jun 10, 2026, 03:35 PM UTC

   This issue has been resolved. Dit probleem is opgelost. Das Problem wurde behoben.

Read the full incident report →

Started Jun 04, 2026, 10:06 AM UTC· resolved Jun 15, 2026, 08:55 AM UTC

1. investigating Jun 04, 2026, 10:06 AM UTC

   We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.

2. monitoring Jun 04, 2026, 03:30 PM UTC

   The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.

3. monitoring Jun 05, 2026, 08:04 AM UTC

   We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.

4. investigating Jun 05, 2026, 02:30 PM UTC

   We are currently investigating an issue affecting GLS IT label announcement. Stiamo attualmente investigando un problema riguardante la creazione di etichette GLS IT.

5. monitoring Jun 05, 2026, 03:35 PM UTC

   The issue appears to be resolved and we are monitoring the results. Il problema sembra essere risolto e stiamo monitorando i risultati.

6. monitoring Jun 08, 2026, 12:44 PM UTC

   The issue appears to be resolved and we are monitoring the results. If still encountering errors when announcing labels with GLS IT methods, please disable GLS Check mode in your GLS IT contract settings and try announcing the labels again. Il problema sembra essere risolto e stiamo monitorando i risultati. In caso di ulteriori errori di creazione etichette con metodi di spedizione GLS IT, si prega di disabilitare la modalità GLS Check nelle impostazioni del contratto GLS IT e di provare nuovamente a creare le etichette.

7. monitoring Jun 10, 2026, 03:44 PM UTC

   The issue appears to be resolved and we are monitoring the results. If still encountering errors when announcing labels with GLS IT methods, please disable GLS Check mode in your GLS IT contract settings and try announcing the labels again. Il problema sembra essere risolto e stiamo monitorando i risultati. In caso di ulteriori errori di creazione etichette con metodi di spedizione GLS IT, si prega di disabilitare la modalità GLS Check nelle impostazioni del contratto GLS IT e di provare nuovamente a creare le etichette.

8. resolved Jun 15, 2026, 08:55 AM UTC

   The incident has been resolved L'anomalia del corriere è stata risolta

Read the full incident report →

Started Jun 03, 2026, 01:57 PM UTC· resolved Jun 04, 2026, 07:38 AM UTC

1. identified Jun 03, 2026, 01:57 PM UTC

   Shopify is currently experiencing an active outage. Some merchants and customers may be affected by the following: • Shopify admin • Checkouts • Storefronts • Retail POS • Support access For more info, please follow directly here - https://www.shopifystatus.com/incidents/gbqcx5fk01gz. On Sendcloud side, due to this outage, we expect issues with: • tracking feedback - tracking number and tracking link cannot be sent to Shopify at this moment • tracking status updates - order status and tracking status in Shopify will not be updated until the outage is resolved

2. monitoring Jun 03, 2026, 03:43 PM UTC

   The Shopify incident is not yet resolved, however, we see improvements so we will continue to monitor until it is resolved

3. resolved Jun 04, 2026, 07:38 AM UTC

   Shopify system is operational again.

Read the full incident report →

Started Jun 02, 2026, 02:46 PM UTC· resolved Jun 02, 2026, 03:40 PM UTC

1. investigating Jun 02, 2026, 02:46 PM UTC

   We are investigating an issue causing label announcement failures for Deutsche Post. Wir untersuchen ein Problem, welches zu Fehlern bei der Labelankündigung für Deutsche Post Labels führt.

2. monitoring Jun 02, 2026, 03:30 PM UTC

   A fix has been implemented by the carrier, and we are monitoring the result. Das Problem wurde durch den Versanddienstleister behoben und wir beobachten das Resultat.

3. resolved Jun 02, 2026, 03:40 PM UTC

   The incident was resolved. Das Problem wurde behoben.

Read the full incident report →

Started Jun 02, 2026, 01:47 PM UTC· resolved Jun 02, 2026, 03:29 PM UTC

1. investigating Jun 02, 2026, 01:47 PM UTC

   We are currently investigating an incident causing Inpost GB label announcements to fail.

2. monitoring Jun 02, 2026, 02:21 PM UTC

   A fix has been implemented by the carrier and we are monitoring the result.

3. resolved Jun 02, 2026, 03:29 PM UTC

   This incident has been resolved

Read the full incident report →