Resolved after 1 hour 35 minutes, affecting GLOBAL, on June 19, 2026.
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.
Affected components
Update timeline
- investigating Jun 19, 2026, 01:52 PM UTC
Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience.
- investigating Jun 19, 2026, 02:05 PM UTC
Some users are currently unable to complete the onboarding process. When submitting their details, an error message "We couldn't save your information" may appear. Our team is investigating and working on a resolution. We apologize for the inconvenience.
- monitoring Jun 19, 2026, 02:53 PM UTC
We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.
- resolved Jun 19, 2026, 03:28 PM UTC
This issue has been resolved.
Your product runs on more than Sendcloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services