Scrive Outage History
Scrive is up right nowPingoru has recorded 61 incidents for Scrive: 55 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 4 | 5 of 744 (1%) |
| June 2026 | 3 | 22 of 720 (3%) |
| July 2026 | 4 | 26 of 744 (3%) |
| August 2026 | 2 | 47 of 744 (6%) |
| September 2026 | 9 | 73 of 720 (10%) |
| October 2026 | 5 | 160 of 588 (27%) |
Incidents, newest first
Major April 20, 2026 SMS delivery issues 42m SMS delivery, SMS OTP
Started Apr 20, 2026, 02:47 PM UTC· resolved Apr 20, 2026, 03:29 PM UTC
- investigating Apr 20, 2026, 02:47 PM UTC
We are currently experiencing delays in SMS deliveries, and our team is actively investigating the cause. Users sending invitations or confirmations via SMS may be affected. We apologize for the inconvenience this may cause. In the meantime, in possible, you can use an alternative delivery method such as Email, Link Only, or In-person meeting to continue your workflows. We’ll share updates here as soon as more information becomes available.
- resolved Apr 20, 2026, 03:29 PM UTC
This incident has been resolved.
Major March 31, 2026 Third-party eID Issue: MitID 4h 53m MitID Business, MitID Private
Started Mar 31, 2026, 07:16 AM UTC· resolved Mar 31, 2026, 12:09 PM UTC
- investigating Mar 31, 2026, 07:16 AM UTC
External MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.
- resolved Mar 31, 2026, 12:09 PM UTC
Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via [email protected]
Critical March 30, 2026 Third-party eID Issue: Scrive QES Global 18h 24m Scrive QES Global
Started Mar 30, 2026, 12:52 PM UTC· resolved Mar 31, 2026, 07:17 AM UTC
- identified Mar 30, 2026, 12:52 PM UTC
External Scrive QES Global is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.
- identified Mar 30, 2026, 02:25 PM UTC
Some users are unable to complete identification.
- resolved Mar 31, 2026, 07:17 AM UTC
This incident has been resolved.
Major March 20, 2026 Issue with Document Sealing - PAdES 8h 40m PAdES, Scrive QES
Started Mar 20, 2026, 09:05 AM UTC· resolved Mar 20, 2026, 05:45 PM UTC
- investigating Mar 20, 2026, 09:05 AM UTC
We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.
- investigating Mar 20, 2026, 09:45 AM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 12:33 PM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 12:45 PM UTC
We are continuing to investigate this issue.
- identified Mar 20, 2026, 03:30 PM UTC
We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: [email protected] We are still investigating the sealing process. Our engineering team is working on a resolution with high priority. Updates will follow.
- resolved Mar 20, 2026, 05:45 PM UTC
This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.
Major March 12, 2026 Chat - Partial Outage 49m Chat
Started Mar 12, 2026, 03:09 PM UTC· resolved Mar 12, 2026, 03:59 PM UTC
- investigating Mar 12, 2026, 03:14 PM UTC
Our chat service is currently experiencing a partial outage. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chat assistant on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at [email protected].
- resolved Mar 12, 2026, 03:59 PM UTC
This incident has been resolved.
Minor February 17, 2026 Service Loading Issues 1h 45m
Started Feb 17, 2026, 12:00 PM UTC· resolved Feb 17, 2026, 01:45 PM UTC
- resolved Feb 23, 2026, 07:48 AM UTC
Service Loading Issues We have addressed a recurrence of the performance issues that impacted the responsiveness of our web pages. Incident Duration: 13:05 – 14:45 CET User Impact: Some users experienced "endless spinners" and were unable to access or load Scrive eSign pages during this period. The platform is now fully operational. We are continuing to monitor the situation closely to ensure long-term stability. We appreciate your patience and apologize for the inconvenience.
Notice February 4, 2026 Third-party eID Issue: FTN 1h 33m Finnish Trust Network (FTN)
Started Feb 04, 2026, 12:15 PM UTC· resolved Feb 04, 2026, 01:49 PM UTC
- identified Feb 04, 2026, 12:15 PM UTC
External FTN is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.
- resolved Feb 04, 2026, 01:49 PM UTC
This incident has been resolved.
Notice January 19, 2026 Help Center - Minor Issue 1h 32m Help Center
Started Jan 19, 2026, 01:53 PM UTC· resolved Jan 19, 2026, 03:25 PM UTC
- investigating Jan 19, 2026, 01:53 PM UTC
We are currently experiencing a minor issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].
- monitoring Jan 19, 2026, 02:45 PM UTC
Our supplier now mitigated the issue, we are monitoring.
- resolved Jan 19, 2026, 03:25 PM UTC
This incident has been resolved.
Notice January 15, 2026 Third-party eID Issue: Finnish Bank eIDs (FTN) 6h 32m Finnish Trust Network (FTN)
Started Jan 15, 2026, 08:58 AM UTC· resolved Jan 15, 2026, 03:31 PM UTC
- identified Jan 15, 2026, 08:58 AM UTC
External Finnish Bank eIDs (FTN) is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.
- resolved Jan 15, 2026, 03:31 PM UTC
This incident has been resolved.
Minor December 17, 2025 eID Issue: Scrive QES 1h 56m Scrive QES
Started Dec 17, 2025, 09:37 AM UTC· resolved Dec 17, 2025, 11:33 AM UTC
- investigating Dec 17, 2025, 09:37 AM UTC
We’re currently experiencing degraded performance with Scrive QES. Our team is currently working to restore normal performance levels and we apologize for any inconvenience. Users trying to send out documents using Scrive QES may be affected by this.
- resolved Dec 17, 2025, 11:33 AM UTC
This incident has been resolved.
Minor December 9, 2025 Third-party eID Issue: Onfido 23m Onfido
Started Dec 09, 2025, 11:42 AM UTC· resolved Dec 09, 2025, 12:06 PM UTC
- identified Dec 09, 2025, 11:42 AM UTC
The external provider Onfido is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.
- monitoring Dec 09, 2025, 11:47 AM UTC
Update from Onfido: "The API is now fully available. We are monitoring the situation."
- resolved Dec 09, 2025, 12:06 PM UTC
This incident has been resolved.
Minor December 5, 2025 HelpDesk - Degraded performance 39m Email
Started Dec 05, 2025, 09:01 AM UTC· resolved Dec 05, 2025, 09:41 AM UTC
- investigating Dec 05, 2025, 09:01 AM UTC
We are currently experiencing a degraded performance issue affecting our Helpdesk. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information.
- monitoring Dec 05, 2025, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:41 AM UTC
This incident has been resolved.
Minor December 2, 2025 Help Center - Degraded Performance 1h 19m Help Center
Started Dec 02, 2025, 02:32 PM UTC· resolved Dec 02, 2025, 03:52 PM UTC
- investigating Dec 02, 2025, 02:32 PM UTC
We are currently experiencing a Degraded Performance issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via [email protected].
- resolved Dec 02, 2025, 03:52 PM UTC
This incident has been resolved.
Minor November 25, 2025 eID hub - degraded performance 16h 10m eID Hub API
Started Nov 25, 2025, 03:39 PM UTC· resolved Nov 26, 2025, 07:49 AM UTC
- investigating Nov 25, 2025, 03:39 PM UTC
We’re currently experiencing degraded performance with eIDhub. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Updates will follow in a timely manner.
- resolved Nov 26, 2025, 07:49 AM UTC
This incident has been resolved.
Notice November 18, 2025 Issues with KSI sealing 3h 3m KSI (Guardtime)
Started Nov 18, 2025, 12:04 PM UTC· resolved Nov 18, 2025, 03:08 PM UTC
- investigating Nov 18, 2025, 12:04 PM UTC
We have received information that our KSI sealing is currently experiencing issues, we are investigating this issue. Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again. Updates will follow in a timely manner.
- monitoring Nov 18, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:08 PM UTC
Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via [email protected]
Notice October 20, 2025 Monitoring: AWS outage 18h 57m eSign Online, Finnish Trust Network (FTN), eSign API, Freja eID and 25 more
Started Oct 20, 2025, 08:39 AM UTC· resolved Oct 21, 2025, 03:37 AM UTC
- monitoring Oct 20, 2025, 08:39 AM UTC
Amazon Web Services (AWS) is experiencing an outage in one of their US regions. While Scrive does not have any services hosted outside Europe and our services are therefore unaffected, we are monitoring the situation in case it spreads to Europe.
- resolved Oct 21, 2025, 03:37 AM UTC
AWS reports that their incident is over, so we will go back to normal operations.
Notice October 19, 2025 Networking issues in Scrive EC 9h 14m eSign Online, eSign API, Flow API, eSign GO
Started Oct 19, 2025, 08:45 PM UTC· resolved Oct 20, 2025, 05:59 AM UTC
- investigating Oct 19, 2025, 08:45 PM UTC
The hosting provider for Scrive EC is reporting network problems that they are investigating. This is causing intermittent failures to upload files. We are monitoring the situation.
- monitoring Oct 19, 2025, 08:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 19, 2025, 09:20 PM UTC
The hosting provider reports the issues as resolved and being monitored.
- resolved Oct 20, 2025, 05:59 AM UTC
The incident hs been resolved.
Major October 15, 2025 Issues with Branded domain on eSign Online 14m eSign Online
Started Oct 15, 2025, 07:02 AM UTC· resolved Oct 15, 2025, 07:17 AM UTC
- investigating Oct 15, 2025, 07:02 AM UTC
We’re currently experiencing degraded performance with the login with branded domains on our eSign service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. In the meantime users can login directly to scrive.com Updates will follow in a timely manner.
- resolved Oct 15, 2025, 07:17 AM UTC
This incident has been resolved.