Resolved after 3 hours 3 minutes, affecting KSI (Guardtime), on November 18, 2025.
Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via [email protected]
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 12:04 PM UTC
We have received information that our KSI sealing is currently experiencing issues, we are investigating this issue. Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again. Updates will follow in a timely manner.
- monitoring Nov 18, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:08 PM UTC
Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via [email protected]
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